This is the first time I have resorted to the services of this bank. I have always been skeptical about "state-owned" institutions. I was very pleasantly surprised by the quality of service and professionalism of the staff. From A to Z, they will carry out all the necessary operations, promptly, friendly and professionally.
I would especially like to thank Olga Petrovna Sh. for top-class service.
The bank just has an ugly attitude towards customers, I need advice, I came and took a coupon according to the description that is not defined, since there is no specific description in the terminal, there are about 9-10 people in the hall, three specialists work, I have been sitting for 35 minutes, it's just a nightmare.And so it is constantly in this bank.
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Екатерина
Level 14 Local Expert
November 26, 2024
I faced a situation where only 1 terminal saw my card. after each bill that the terminal accepted, there were about 5 of them, an error was issued "take the rejected money", which was not there in the issue tray. As a result, I came to the conclusion that the terminal had chewed them up. I turned to the consultant, but she silently came 5 minutes later, and pressed the next button, without figuring out where the money was, because they were not in the tray.as a result, I got confused about how much I put in and how much was returned. There was a feeling that the 150 rubles rejected were not returned to me, because I ate them after accepting cash. Incompetent staff. There is no worse relationship than in Belarusbank