It's just a disgusting place. I understand everything, the priority, but in an empty room with two clients, I waited in line for 1 hour and 24 minutes. It's just that new clients and their tasks were prioritized more than my task. The most terrible attitude towards customers. My task? I wanted to get a card from their bank and become their customer, thanks for such negative advertising - I don't want any more)
It is nice that the branch is equipped with an ATM and an information kiosk. This is undoubtedly a plus. Of the disadvantages, two windows out of five often work, with a full queue and the unpleasant attitude of consultants who do not try to solve your problem, but get rid of you if it becomes a little more difficult than helping an elderly person to press the buttons in the info kiosk.
A special case of harassment to the department and the employee: The problem was that the information kiosk did not accept the bill, and in the last message on the screen it was indicated to contact a consultant, I did so. The consultant did not introduce herself and told me to wait outside. After 5-7 minutes, she came up and I repeated the same manipulations. This employee advised me to go and exchange the necessary bill at a veterinary store. I was surprised, not understanding why I couldn't do it in the bank itself, but I did, the veterinary store was closed. And when trying to go and get a coupon for an exchange, the same consultant, who did not want to introduce himself before the conversation, said not to use their services, since the bank would close soon. By the way, it was 20 minutes to 5 on the clock, and the bank closes at 5. There were about 3 people in the queue in the hall. After asking if they were closed, the employee began to shirk again and insist that they were about to close.
The impressions of the attitude of this consultant and the attitude towards clients in this department are extremely negative and for me personally do not overlap the positive sides. But I understand everything, apparently I wanted to go home early on Friday. 02.07.2021