We went to the bank on Thursday at 15:00 to change the currency. The work of specialists is very slow, there is only one cash register. Slower, just a sloth or a snail. I am writing a review, 27 minutes after arrival, currency exchange is not expected in the near future. For us, Muscovites, this is a colossal waste of time. Still work and work up to the "average" level. Break through the bottom, guys. They created an impression of the whole country.
A great bank!always excellent treatment and approach to the people, the staff is friendly and responsive, they will always tell you everything and inform you properly, the specialists know their job!!!
The principle of operation of windows during rush hours will spoil the impression of a correct and professional attitude of employees. The procedure for calling and servicing persons has not been thought out.
In general, a good department for a neighborhood on the outskirts of the city, but not for the very heart of the central district. The service is at a good level, but not all operations are performed and, of course, alas, the staff and the tiny room are simply unable to cope with such a flow of customers.
Automated priority in all areas of the bank's work, consultants for short-term inquiries on banking and other matters are always ready to solve the problem
The savings bank of the worst bank in the country, which is imposed on enterprises, constant queues from all windows usually 1-2 works, you always stand for 20 minutes
The organization of work is disgusting. It's high time to set up an electronic queue.All windows have different work schedules. People are running from one window to another. They take a new queue, they conflict.