Workers with nerves of steel! I wish you as many friendly customers as possible)
A pleasant employee, Tatyana A. (Anatolyevna, it seems), told everything so perfectly and explained about all the services with the card. Kind and wonderful staff, thank you) the service is at the highest level.
They will always tell you which ticket to take at the entrance, and this is wonderful and convenient. Yes, there is a minus at the peak of the communal there is a madhouse, it is better to take a ticket for pre-registration.
And people who like to shout, spoil the mood of the workers and excite all the people in the queue, shout at home or keep yourself in control. The workers try and work as hard as they can and are not ready to jump higher than their own.
The bank branch is ON FIRE AFTER RECONSTRUCTION, but there is also a disadvantage, there are HUGE QUEUES on the days of receiving money at the ATM, but the branch itself is excellent.
There are constant huge queues on salary and pension days. Because there is only one ATM in the entire district and that one is opened every other time.
A good department. Consultants will always help you pay payments and solve various difficulties in using M-banking and Internet banking. I wish the staff of this department patience, health and good working days.
P.S. I repeatedly contact this department and get a lot of pleasure and joy that there are such professional workers. Thank you for your work
A. Pankratov
Good repair! Good, friendly staff. However, there are a lot of elderly people, they come to receive a pension, and this is through an operator. It's strange, why don't they issue cards or pensions to bring home?! Do you probably want to sit in line and chat with people the old-fashioned way?!?
After the reconstruction, it became much more convenient. The main thing is not to come during utility payments))
There are no questions for consultants and operators. Thank you for your patience with the citizens!
Terrible service is very slow, you can sit for 1-2 hours. It probably wasn't much before the renovation, better than after. 2 cash desks only work on payments . There are no consultants in the room. Yes, it is very hot and stuffy in the room. The air conditioners don't work there at all. Probably saving money.
The organization of the service deserves praise. Most queues occur during the period of payment for utilities by the population. The Bank has installed terminals with bill acceptors and has allocated two consultants to assist visitors in making payments.
Maybe the bank will be the first to develop a system for making regular payments with minimal human participation in their implementation.
Customer tracking is very well organized, information kiosks with cash acceptance are available in terms of accepting payments, and several employees are also assisted in working with information kiosks in case of difficulties for a visitor.
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A
Anonymous review
November 30, 2019
I'm handing over the money. Since the first decade of September, the electronic queue has not been working there. People have to defend themselves after work, Namely, to defend their own. As a legal entity, I have to be served first, but I have to wait a long time, and it is very difficult to explain to an elderly person who has stood in line for more than 45 minutes that we have different operations. I hope for understanding and resolution of this situation.
At 10 a.m., I stood in an electronic queue for 10 minutes, there were no more than 10 people in the hall, only 3 out of 10 operators worked, the rest pretended to be very busy, so 3 * for being better than it was, not worse than it could have been.
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Oleg
Level 22 Local Expert
October 24, 2022
After the repair, the department is not recognizable, clean, beautiful.
A good department. But there is one huge, albeit temporary, disadvantage - giant queues (due to the closure of a branch in a neighboring neighborhood for capital repairs).
If one branch of the bank does not solve the basic issues of a client from another territorial branch of the same bank, then who needs such a useless bank at all?
I don't know what time to come here so as not to stand in line
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ТашаАлек Д
Level 14 Local Expert
December 1, 2019
A spacious bank. But the work is not set correctly. Eternal queues. To exchange money, you need to give at least 30 minutes. Maybe you should already install an ATM for currency exchange, as there are in some banks. Or crediting to the card.