Very often there is a long queue and at the same time one cash register works. And in order to provide assistance in the information kiosk, it is necessary to defend the entire queue at the checkout and only then perhaps the operator will help.
Two times it happened that after defending this queue, the operator did not help me with anything. I had to deal with the "poke" method myself. If there is an information kiosk or an ATM at the bank's facility, then it is imperative that there be an assistant on site who knows how to do this or that operation with a bank card.