I applied several times, the consultant told me everything correctly, sent me to a specialist where we have already decided everything in more detail. I liked the good attitude, not the work for the sake of a tick."
A great bank. I always use the services of a bank. The bank employs highly qualified employees: they know their business, answer questions, are always friendly, concise, and effective. It is with great pleasure that I come to the bank to resolve my issues.
I come once a month to get my mom's pension, I can't say anything about the staff, they are polite, very polite, I stood in line for 48 minutes, the operator served ONE client all this time, 10 people who came after me were served by the cashier, which cannot give me part of the deposit, since the operator's direction is necessary. As a result, one window works. Previously, before the repair and reorganization, 4 cash registers operated according to the "one window" type. Time spent.
the best branch in Vitebsk. Especially the consultant Marina! I have not met such a specialist yet. It helps to solve any, even the most difficult question!
The staff is polite and professional. The consultant in the hall does everything to make the queue go quickly, helps and advises. It is very convenient that there is a pre-registration. Visiting the department always leaves a good impression. Thanks to all the employees!
I do not recommend a bank for servicing
I applied to Belarusbank (Vitebsk, Kirova str., 10) to issue a card in Belarusian rubles. The bank employed 2 customer service specialists. And at that moment they were busy with clients. An hour later, the situation has not changed, the queue has not advanced. I have applied to Belarusbank for services several times and I remain dissatisfied with the fact that I have to sit for hours. There is no organization in operational customer service. This situation is not only in this bank and has been going on for a long time and nothing is changing. When will there be order in this organization!!!!!??????
I didn't wait for my turn. The next day, I issued a card at Belinvestbank.
Four stars just for the fact that there are almost always long queues. But the employees work at the highest level. I can especially highlight the administrator Marina. He can solve any issue and find an approach to any client.
The next branch of Belarusbank, as in all branches, has polite and responsive staff. They will always help and prompt you. The only disadvantage is only two cash desks, which, with a large influx of customers, slows down the work of the branch, and also forces the client to wait a long time for his turn.
After the branch of this bank was closed between the railway and bus stations, there are very long queues at Kirov in the bank, 3-4 employees work, it gets boring to sit in line and many, by the way, leave without waiting for their turn...
The service is not bad, the staff is polite, but there are also enough nuances, not all cash desks work, there is only one consultant, we could have two, when there is a large flow of people
In terms of service, I can't say anything bad, but the waiting time for my turn wants the best, sooo slow. People are complaining. Why not fix this problem for the heads of this bank?!
After the renovation, the branch has been transformed, it's nice to come in. Polite staff. But be prepared for the queue, the area is numerous, there are many pensioners, they have nowhere to hurry.
Competent specialists. They will always help with information, they are polite.Minus, there are a lot of people. A small room.At rush hour, you feel like a herring in a barrel.
As in all branches, there is always a queue, slow service. In the area of 15:00 - 16:00 it is not possible to pay, there are a lot of people, all because of lunch. The consultant always tries to be kind.
There are constant kilometer-long queues, one cash register "works", not all operations are performed (elementary replenishment of the account was sent to the main branch)