Good afternoon!
I got to a Specialist , Elena Gennadievna Tsybulkina !
It 's a delight, really 100 out of 10 !!!
Elena consulted on all the questions and more , very pleasant to talk to and smiling!
I did everything quickly and with a positive attitude !!!
Such specialists charge for the whole day and unfortunately there are few of them !
Such people deserve all the praise and rewards!
Elena, thank you!!!
It is always very slow, incredibly slow, there are always not enough seats for those who are in an endless queue ... A tableau where the number of the ticket is written in which window is located in the corner, which is very inconvenient if you did not hear your number, it is impossible to look ... An unloved branch :(
The best bank in the country, experts who know their business. The legal department works professionally. The credit department. They help in the development of small and medium-sized businesses
You don't always get to this place, sometimes the queues are so long that you don't even want to stand. ATM is nearby, convenient. The consultant is sometimes angry. But maybe it's just not that day).
A good branch, I am glad that there is a separate entrance to the ATM and infokioseu, there is also an information kiosk in the hall, and with a bill acceptor.
Terrible service
I needed help on the info kiosk, I stood for 20 minutes, no one came up, although I asked in advance to come up. As a result, they said that 2 minutes before closing and there is no time
Very long service. Not even because of the polite staff, there are no questions for them. and the number of jobs that are choked with people during peak hours. I think, for such a passing place, it somehow needs to be solved.
All payments are made through the terminal. There is a consultant for 3 terminals. He tries to help everyone. But only one of the 3..4x everything goes by itself. Therefore, the queue is not at the ticket offices, but to the consultant. The logistics of the terminals is terrible! Questions from both 20-year-olds and 70-year-olds... at the same time, they are picking their noses at the ticket offices, and people are waiting in line for a poor consultant girl to "break up"...
The staff are very competent and friendly, but there are very long queues in the evenings. I didn't work on weekends before, I don't know how now, after several unsuccessful attempts I go to other banks on weekends.
Making international money transfers in this branch is a real horror, which lasts from 1 to 3 hours! Due to the lack of experience of employees in transfers and queues, since the automatic system allows everyone with normal operations to go to the employees, and the coupon for international transfer goes to the very end