The best department, always polite staff, clean and comfortable, there is always someone in the hall to advise on the chosen service, special thanks for helping the elderly 🙏
A currency exchange operation was carried out, a bank employee issued banknotes, which were not used anywhere else. After 2 months, they returned to exchange them back, to which an employee of the same department by the name of Kokonina replied that she could not accept them because of their insolvency, namely stains of more than one centimeter.
It turns out that we can issue such bills, but not take them)))
The bank is good, but I'm tired of offers to insure a child, a kitten, an apartment, a card, etc. No matter how many times she comes, the cashier constantly offers and explains for a long time.
We ordered the withdrawal of cash dollars. At the appointed time, the money was issued, after which 7 banknotes were found in another bank during verification that did not meet the criteria of solvency. They tried to return them back to this branch, to which the answer was received - "we could not issue such bills." Advice to everyone: require checking each bill for compliance with the criteria of solvency upon receipt, otherwise you will not be able to prove anything later. And unscrupulous bank employees will get away with it
The work schedule is just terrible, we work until 19.00, with weekends on Saturday and Sunday, okay Sunday, but Saturday. How to give people who work until 19.00 5 days a week. WHEN DO THEY GET TO THE BANK, or do they need to go to another one when there is no work under the house?!?!
I like the best bank, they will always provide assistance when paying through an information kiosk. I still can't do it myself.Thank you all for your help.
Since the opening of the department, the level of service has gone down a lot. First of all, because of the administrators on duty. You can't get an answer from others. Very often, long queues gather, and there is a nervous atmosphere in the room. Moreover, I had an unpleasant experience that the branch's head office sent the card I ordered to the branch and, although my phone number was known for communication, I was not even notified by text message. She lay there until I started looking for her hard.
A large department, a lot of staff, an electronic queue, 6 windows work, consultants work in the hall, there are 2 information kiosks, but in the evening the queue cannot be avoided because there are many visitors