Belaruski Narodny Bank
90 reviews
November 2, 2024
The "I want to get a MONEYBACK" button - 🤣🤣🤣
Everything was fine, both the conditions and the cashback, until the bank began to conduct "experiments" on customers. Existing functions in the application are disabled, what needs to be improved is not touched at all, comments in the playmarket are not read and customers themselves ask for what is worth paying attention to, but somehow the ignore wall is turned on from the bank, and this only repels customers... It's time for BNB customers to work and improve, not deteriorate. I would have added a photo, but the bots from bnb disabled the screenshots. I chose and started using another bank, which I advise everyone to do....with the bank 😉
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August 9, 2024
I really didn't like that, given the relatively small queue, it took as much as 50 minutes to wait and change the money. At first, 2 cash desks worked, then one closed for a technological break. I think your institution should be focused not only on the quality of services, but also on speed. After such a discussion, the desire to use the services of your bank disappears.
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July 21, 2024
It is always a good exchange rate. Therefore, there is always at least a small queue, for which there is no room in the room, often you have to wait outside. The staff is polite and pleasant,
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July 31, 2024
Experts are on the positive side, ready to suggest a solution to the issue. A huge disadvantage is that during rush hour, there is nowhere to drop an apple, and it is inconvenient to constantly look out, waiting in line in a large hall or on the street.
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December 20, 2024
Terrible service, we stood for two hours without waiting for our turn at the checkout
Everyone comes by appointment via a mobile device, and those who took the ticket in the device stand for several hours.
I don't recommend it.
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1
October 29, 2024
They give a good exchange rate, but you can "hang" in the queue for a long time, the status is very low and the course is better without queues, the problem is to park if by car.
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October 21, 2024
As for me, the best bank for individuals
is an excellent mobile application.
One minus is one branch in Grodno
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1
December 10, 2024
There are always huge queues at the exchange office, one of the cash desks is almost always closed despite the long queues, it is not convenient
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November 24, 2023
what can I say about this bank.
I am 17 years old and I am faced with such a problem as a negative balance on the card. The negative balance is due to the fact that I was told in the infocenter that they had a failure and subscriptions that I did not issue purposefully were issued. I am 17 years old, I don't have a job since I am mastering 3 professions at once, so also courses of 4 professions.
The bank is terrible, the dollar rate in it does not match when you buy goods through a card on the Internet. The service is bad when I addressed this problem,, neither be, nor me, nor crowing,, I did not hear anything sensible from the staff except that this is a bank problem and I have to pay such a small amount for me at the present moment. I ask users who want to get a debit card in this bank not to do it in any case. I hope you see my problem and don't fall for this damn bank. I wish you good health and a positive balance on the card!
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4
2
April 26, 2024
Must be the worst service in the city. The queue is always above an hour, the service speed is 2 villages in 40 minutes. Then the system hangs, then the cashiers are engaged in consulting, instead of servicing. Coupons don't make sense at all - the queue is split up by someone who is from a specialist. Of the two cash registers, either one or two are working, but in no way...
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1
July 24, 2024
Terrible service! A break at the checkout at the most inconvenient time from 17-17.30 as a result, at 17 you take a ticket and go home after standing until 18.20!
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3
November 21, 2024
I came to the bank on 11/21/2024 at 12.02 to withdraw money and the cash registers do not work, the cash register takes one break and the second one does not work!!!!
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November 24, 2023
The best bank in Belarus. Instant transfers, convenient application, free cards with big cashback. There have been huge queues in this department lately. There is parking behind the branch.
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August 1, 2023
I do not recommend contacting this bank to anyone. Transfers to BYN within the country are blocked and fall into the category of "dubious transaction". Only technical support who is not aware of the ongoing "investigation" is in touch. It takes a lot of time and nerves to prove your case. Moreover, if this is not done, the money is arrested and not returned. In my case, it took more than 2 weeks, although the money was needed urgently. After the arrest was lifted, no one apologized for the inconvenience caused, they were forced to close accounts in this bank and further service is no longer possible. And this despite the fact that nothing was violated. So much for the People's Bank. Take care of your money and nerves.
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1
4
July 28, 2023
we have repeatedly written about extremely slow ticket offices and, as a result, long queues. Nothing has changed. I spent half an hour in the bank - two customers were served, 7 more in front of me. to top up the card with cash - spend a couple of hours in the bank. and next to the cash registers there is a huge room in which employees depict work activities. now one of them will copy a cliched text in which she will thank me for the review, tell me about the human factor, and then with a sense of accomplishment she will continue to surf the Internet
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1
3
January 14, 2024
Excellent bank, favorable exchange rates, you can sign up for a specific time, there is a convenient parking lot! Credit!!!
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November 5, 2023
The exchange rates are among the best in the city, but there is always a queue and there is no place to wait in the queue, you are standing on the steps. And there are a lot of empty tables behind the glass for customers who have come on other business, which are not there
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October 14, 2024
There is a good bank branch in the city center, although there are queues...
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August 21, 2024
There are queues at the cash desk in the bank for more than an hour, and this is not once, but always! The crowds are standing....
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May 16, 2024
They change the currency very slowly, they waited in line for 20 minutes until someone issued something, only one window was built and you couldn't hear what the cashier was saying
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May 9, 2024
Constant queues at the exchanger.
There is little room for waiting inside, you have to stand on the aisle itself.
The place for the exchanger is not well thought out
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1
September 21, 2022
About two months ago I became a client of this bank.
What can I say: I am extremely pleased with the money-back system in the 1-2-3 map. Definitely decent service conditions. For each invited friend, they pay 5 rubles.
The highest interest rates on the deposit, 18% per annum.
Definitely, as an understandable bonus, a beautiful historical bank building in the city center. One of the most beautiful buildings on this street.
The bank's staff is very polite and friendly, and there is a convenient queue system.
The bank keeps up with the times, the service is at the highest level.
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1
1
September 29, 2023
If your passport expires, take care to withdraw your money from this bank, because you will not be able to use your own money on your cards or accounts until you have a new passport in your hands and then, first you need to provide a new passport to the bank, personally.....
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February 20, 2023
A very modern bank, the queues are really huge, but the conditions are very interesting, there are nice buns like queue reservations. Well done keeping up with the times.
One point minus for huge queues and few ticket offices.
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1
July 4, 2024
Hello everyone. I don't know about other banks, but the bank's system itself is disgusting! There are always some failures, errors.
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September 12, 2022
I never write reviews, but I'll probably leave it about this bank.
The workers apparently come here not to work, but to sleep. For the first time in my life, I sat at the cash register for 1 hour and 10 minutes. I went to the bank at 15:00 and left at 16:10. I came to get a transfer from Russia. Previously, I received the same transfers from other banks, the procedure took no more than 15 minutes without taking into account the queue.
Firstly, in order to receive the transfer, I had to create an account, I have not seen such nonsense yet. At first, the program flew off, several times, the data was re-entered. Then their seal broke, so I had to rewrite the application 3 times with a huge account number that needed to be opened.
Then, when they sent to the cashier to finally pick up the transfer, their speaker broke, the girl did not hear anything and asked everything 2 times.
This bank took all my strength, it's a pity you can't put 0 stars.
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1
May 13, 2023
the bank is good, the service is at a high level. I consider the main disadvantage to be a small room with 2 cash desks - it is not uncommon to stand in line on the street, since there is no place in the bank building
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2
1
June 27, 2022
Hello, I am a client of the bank. To perform certain operations, she opened an account with BNB Bank, previously served at Alfabank. After I did all the necessary operations, I thought I would stay at your bank. But I won't stay. Please tighten up the service, as it is unbearable right now. What is your support chat for if a person doesn't come there? I tried to find out about a certain type of card and a day later no one answered me. I wrote to Alpha - after 10 minutes there was an answer. I understand that I am not a big customer, but nevertheless, I want a normal relationship.
P.S. I was not answered in the support in the application, they offered to call the phone number.
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1
January 18, 2023
The bank is good, the service is excellent. There is one THING, however, the bank is located in the city center, on the busiest street. Therefore, driving up to the bank and finding a parking space is still a task.
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1
August 28, 2023
During the purchase of dollars (large amount) the dollar exchange rate did not correspond to the exchange rate of this bank, the tables in the bank and the Internet. Be vigilant and careful, as they want and believe.
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1
February 11, 2024
There is always a large number of customers at the checkout, very little space.I almost always found out that one cash register was working
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May 25, 2023
There was a very good branch when we started. But now there are eternal queues, crowds of people and very slow ticket offices. Maybe it's time to cut down the empty hall with two specialists and open another cash register?
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1
September 27, 2022
Not a bank, but a misunderstanding! The day before the visit to the bank, they called and clarified the opening hours, made sure that the bank would be open on Saturday. We arrived on Saturday with a disabled person and ran into a closed door. We called the bank's single number and heard that it turns out that in the morning all the bank's employees were ill, so it does not work. Outrage, complete disrespect of the client. How can you trust this institution???
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1
October 18, 2021
That's all, I don't want to know this bank anymore.
Eh. It was all good. But very, very bad moments began to come to light, which the staff did not talk about. The bank now deserves no more than 2 stars. It takes a long time to list everything. The most recent one is when you open an account in Russian rubles, you want to transfer money to a "BNB bank client" as from a euro account... and that was not the case. There is NO choice of this account. It turns out that this is true, this currency is not available for transfer from an account to a bank customer's card. IT'S ABSURD. The answer to the question - why then do I need this account in Russian rubles - is for currency exchange operations. This is no longer humor. This is worse than humor. Also, if you are traveling abroad and you have an account in euros and a card in euros, then in the absence of Internet roaming you will not make a purchase, so SMS confirmation will not come. It is not possible to confirm the payment via e-mail or otherwise. It is no longer possible to cancel the SMS confirmation. It is impossible to come to the department and change to a foreign phone number. etc. etc. This is the least of the inconveniences, which employees never talk about. It's probably necessary. ..
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1
May 17, 2023
I like the bank, but the branch is small, queues and sales transactions in the main windows are constant-it's trash! 2 cash desks are very small, often there is no cash.
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October 15, 2024
Fast service
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March 25, 2023
A beautiful building.
In general, a cool bank (except for the email support service).
Super-polite and patient employees at the cash desks N 1 and 2, who spread out in their native language, BUT why did they need to place a bank branch in such a closet? As they say: "all claims against the Creator." It would be better to scatter these cash registers in shopping malls (trinity, oldcity...)
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2
December 12, 2021
The staff is pleasant and sociable. The work is done quickly and efficiently. I ordered the card online, and a minute later a consultant called me and provided me with all the necessary information. My card was ready within 5 business days.
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October 25, 2022
The bank is very small, there is an electronic queue. I really like the opportunity to choose the time of the visit through the earlyone app
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May 3, 2022
I was satisfied with visiting this bank. Polite and prompt service. Good currency exchange rates at the cash desks. And the building itself and the interior are admirable.
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May 1, 2022
Excellent Georgian bank.The best specialists. Fast service. Money can be exchanged for seven different currencies.I am satisfied
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July 4, 2023
It's all good. Good luck to the girl at the checkout! If she is kinder and softer to customers, EVERYTHING will be GREAT!!!
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1
June 18, 2023
Excellent bank, good service. Everything is just fine
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1
December 31, 2022
Parking is free, all questions were answered quickly and to the point. The tariffs / conditions did not fit, but the impression remained good
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March 7, 2024
A good course)
A convenient place)
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March 22, 2023
They served quickly, but there are no seats in the area at the cash desks where there is no place to change currency, if there is a queue, this is a big minus
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March 14, 2024
There is almost always a queue at the exchanger ... there is usually no queue for specialists ... There is something to improve…
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July 9, 2022
A small branch of the bank, does not accommodate many people. I often saw people waiting in line on the street. The bank's staff is polite and friendly.
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May 18, 2023
A terrible bank. Queues of 4 hours, then one cash register is not working, then the second. They work terribly slowly. The worst bank.
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December 6, 2021
I use the mobile application of this Bank. Always favorable exchange rates.
I was very pleased with the appearance of the "transfer to another bank card" function by card number!
And in general, a clear interface!)
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