The department is modern, clean, there is an electronic queue, and you can also sign up via the Earlyone app, which is very convenient. I arrived at the appointed time and waited less than a minute.
I was standing in line behind a customer who was rude to a girl cashier. I must say, I was pleasantly surprised by the employee's composure and professionalism. Be sure to write out a bonus for Elena.
On 05/29/2024, it was necessary to change the currency. I stopped at this exchange office in the evening, around 19:00. There were 7 people in the queue. BUT! I had to wait about 1 hour. Karina, a bank employee, worked VERY slowly. I understand it's evening, the man is tired. But not to the same extent. She looked at the bill for a very long time, checked it, but did not send it for "analysis". Then she took a plastic ruler and measured the bill I had given her. After that, she refused admission, explaining this in clause 2.7 of the Rules (size discrepancy). So it turns out that before you deposit currency in this bank, you need to measure your "piece of paper" and check with the bank by phone (or otherwise) whether your bill falls into the sizes required by the bank's Rules. In order not to waste your time on a tired employee Karina, who, like, did her job, and at the same time spoiled the mood.
Train the staff to move instead of waiting for a break! 05/29/2024 I tried to put cash on the card after the break, after the break ended! The cashier Redko did not move at all, served 2 people for 30 minutes! After hearing my comments that she was working slowly, she began to move so slowly that it was not slow before! Next, she packed the money in a safe and counted my amount 100 times on a typewriter.. It's a terrible place, you're losing profits yourself
Every 10 minutes there is a break, I went to the fifth element, next to the exchanger because there is a break, I returned after 10 minutes — they say not to borrow, because there will be another break, I come to change money 6 times, as a result of successful 3 times, a 50/50 policy?
Thank you for putting five Belarusian rubles in cash on a mobile phone, there is a commission of five Belarusian rubles, 200%, so the cashier assured.
Four points, no more.
On 24.01.23, a bank employee gathered a huge queue due to incompetence. Give the person the opportunity to learn, put a more experienced employee on shift.
I stood at the checkout for half an hour (before that, there was still the same amount in the queue), the girl was still unable to make the payment, she called someone, but to no avail. I had to go to Belarusbank, which is across the street, 5 minutes and the operation was carried out.
I am very unhappy with the service and the loss of time.
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Вадим Савельев
Level 7 Local Expert
April 26
There was no queue, although I arrived at rush hour. The bank has obviously done a good job of improving the service.
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Максим
Level 11 Local Expert
June 12, 2024
In my opinion, this is one of the best banks in Belarus. The application is convenient, there are good deposit offers. The exchange rate is the most profitable.
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Александра Сачкова
Level 10 Local Expert
January 10
The cashier girls are great, they work fast, but it wouldn't hurt to have a window.
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Сергей Лагодич
Level 6 Local Expert
March 17
I bought dollars, all the bills are new, the exchange rate is excellent. Another window would be nice.
The bank does not really look at the bucks as a backup, okay 100usd, but he also lost one dollar on Korzhenevsky 26 next to Belarus bank and there is no problem., spoiled mood and a lot of time...
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Ангелина Мартина
Level 7 Local Expert
April 15
I arrived at lunch, there were only 3 people in line, and they served me in 10 minutes. ,
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Паша Хмельницкий
Level 6 Local Expert
May 14
I handed over the damaged bills with a commission, thank you) We've been dead for five years.
Never contact this bank since the time of perestroika, I have not seen such Internet banking in turn, it is very inconvenient to use it in any column, copying does not work, everything needs to be entered separately for each digit, imagine several lines in each with about 20 digits of the number if you make a transfer and everything manually if you exit the application to view the number in another application on the phone, then you need to enter everything again, everything is reset
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Никита
Level 9 Local Expert
July 25, 2024
When I arrived, there were few people and there was almost no queue, so everything went quickly.
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Мила Жукова
Level 9 Local Expert
May 16
I opened a deposit with an excellent percentage
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Танюша С.
Level 12 Local Expert
April 14, 2024
Good course, nice cashier. I would like more windows.