The boorish behavior of the cashier, arriving at the exchange office at 6.30 pm on the second floor, stood in line for 50 minutes. Technical break from 19.00 to 19.15. At 19.20 the employee closed and left! For what I said, I have a break. Go to the first floor. The whole queue went down to the first floor and there was also the same time! As a result, I spent 1.5 hours to change 50 dollars. Please set up the work of the ticket offices. And teach employees not to be rude.
They are deceiving people! The most terrible place! To understand: I bought dollar bills from them, some of which I came to exchange with them a month later, to which they answer: we cannot change them, since they have a stamp of more than 2 centimeters. Are you people out of your mind!? How do you sell a currency that you don't even accept yourself!? Scammers!!!
At 20:41 I arrived, I was in a mad hurry, as a result, it was already closed. The girl ignored my knocks.
If your employees leave earlier, please change the work schedule
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Александра Копосова
Level 5 Local Expert
November 28, 2024
I was standing in line, the girl served everyone, when it was my turn, she said that she had a break and she didn't care that someone was standing in line, the exchanger on the first floor
p. s. thank you for the answer, but I advise you to analyze the reviews, and teach this girl polite communication with customers, if when you go into the service sector, you need to accept the fact that you must at least adequately communicate with people, and not from a high position, I say this as a person from the service sector, your bad mood should not be reflected on the bank's customers :)
The woman on the ground floor in the exchangers is very arrogant, not only did she serve 3 clients for 30 minutes, about the fact that everyone has a small currency exchange. She also served me reluctantly and very slowly, as she was rude, adding the phrase if you need to, you can work here yourself. If I wanted to work there, I would get a job, and you actually get paid for it!
She also said that she would not accept my currency because there are 5 Small tears, like they have rules up to 3 tears. Although the rules specify up to 5. Dear owners, you have an animal working at the currency exchange - sloth
19.12.2023 17:42
One of the best cash exchange rates in the city. There are two points in the shopping center with a convenient work schedule. The points also accept various transfers and bill payments.
A good exchanger, you can not only exchange currency, but also carry out operations with the card. The operator works quickly and clearly. One of the disadvantages is a small and inconvenient screen, and therefore, when you deposit money, in order to see what is on the screen, you press against the glass that does not shine with purity and transparency.
Exchanging dollars is an extremely difficult task. Of the five bills purchased at one time from another bank, four were rejected! They glow brown, then green, then purple! ) before this time, when exchanging currency, they also constantly rejected a bill or two. The most interesting thing is that the rejected banknotes in other banks are accepted without any problems at all! In general, in order not to waste time, I pass by the BNB, exchange at other banks.
I think that I would not mess around quickly)) I decided to replenish MTS, and I was stuck for 20 minutes. They asked everything, even the registration address. Why waste time is not clear... uncomfortable, unpleasant, a tale of lost time. 2 stars for the girl who served. I didn't give up. She was smiling)) the bank itself is too bureaucratic.
The most terrible bank, with disgusting service. The employee tried to cheat when exchanging currencies. There are constant queues, the cashiers are clearly not coping.