The service is terrible. Girls don't know how to talk to customers. 09.07.24 at 18:33 I took the ticket. After half an hour in the 2nd window they say "the application is being updated for your operation, in 10 minutes I will call you by your number. (specified the number) 15 minutes maximum." After 16 minutes, I went to the window myself. I say that I have already approached and ask if I can perform the operation now. The answer is "Who are you?". They sent it to another window. I waited for the customer to be served in another window. I explain the situation to the girl again, the girl calls through another window: "Why did you send her to me?". After talking on the phone, the girl says to me: "Clearly, you were supposed to come up in 10 minutes and did not come up." I told the girl that I should have been called, and ignored in response. It's just awful. No apologies for the inconvenience, so they also accused me. As a result, with a small queue, I was served for an hour (I left at 19:30)
change workers, they go on breaks of 40 + minutes, the break ended 15 minutes ago, the employee returned after it was over and sat down to eat and, judging by the sounds, to blunt into the phone, the service is disgusting + the whole corridor stinks of food. the service itself is also unrealistically slow, nowhere else does it take only time just to convert euros into dollars, until you wait for the queue to reach you and the girl at the checkout will figure out what she needs to do, the exchange rate will change
Zero maintenance. There is one cash register, one customer takes 30-40 minutes to register, the queue is a kilometer long. What can you do for so long? Yes, it was already possible to run the strap through the typewriter 5 times and look at each side of the bills in ultraviolet.