Belaruski Narodny Bank
50 reviews
March 21
Extremely slow and outrageous. Employees go on a "break" and nobody knows when they will go back to the counter. Only one counter is "open" and often there's nobody working there even if the lights are on
April 13
I would rather call this bank branch an exchange office, a very small room, if there is a queue, people stand in the lobby of the first floor of the shopping center, in which the branch is located. It should be noted that the exchange rate is better than in other bank branches located nearby at the railway station. I have exchanged Russian money there several times, and Belarusian money has always been issued in small bills, regardless of the amount exchanged. Cashiers are unfriendly🤗🤔🤨😏
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January 20
Visiting this department is like a separate kind of Hell on earth.There are constant queues, only one ticket office is always open, although with so many visitors, you need at least three!The girls are trying, they work fast, but considering how many people there are, it's just not possible to cope. At the same time, you can top up the BNB bank card only through the cashier. The nearest branch is a few km away, which makes it impossible to visit it! If it were possible to put a zero, it would be, but it's only one.
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3
December 27, 2024
Every time, absolutely every time I come here, there is one ticket office, there is a queue of 15 people. The second ticket office does not want to work at any time.
If a person has a long operation at the checkout, everyone else just waits for half an hour. No kidding, half an hour per person
In any case, I do not recommend this bank, and in this place.
Kristina Mukharevskaya is also present as an employee of the bank. Outright rudeness, skips coupons, is rude.
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3
April 12
12. 04.25 at about 18.30 I went to the bank, took a coupon, for some reason there are no people, one person came out of the cash register and that's it, my turn does not come, silence, it is not clear what is happening, although the bank should be working, there are no signs, explanations, etc.
After a couple of minutes a girl comes out without looking at Nas, lowering his head into the phone, silently heads for the exit. To the question "is something working here? She rudely replied "no" without explaining the situation, still without looking up or slowing her pace. Disgusting attitude towards customers.
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January 28
Long waiting times, long queues - yes, there is such a thing. And the service is just outrageous.
We were here on 27.01 in the evening after 20.00, the bank employee is extremely unpleasant, rude, after such service there is no desire to use the services of this branch
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2
January 20
Before I arrive, I read the comments to find out why the score is low, mostly they wrote about:
1) The second cash register is not working.
2) Regular lunches.
3) A lot of people because of the first two.
Okay, I'll go, but what if they talk, as a result - all three hits))
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December 20, 2024
The service is disgusting. Today, on 12/20/2024, in the evening, a very boorish girl was sitting at the only cash register. He rolls his eyes, talks boorishly, despite the initial good attitude from the client. The service left a disgusting impression.
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2
September 17, 2024
change workers, they go on breaks of 40 + minutes, the break ended 15 minutes ago, the employee returned after it was over and sat down to eat and, judging by the sounds, to blunt into the phone, the service is disgusting + the whole corridor stinks of food. the service itself is also unrealistically slow, nowhere else does it take only time just to convert euros into dollars, until you wait for the queue to reach you and the girl at the checkout will figure out what she needs to do, the exchange rate will change
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4
1
March 1
Convenient office location and work schedule, friendly staff, favorable currency exchange rate
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July 10, 2024
The service is terrible. Girls don't know how to talk to customers. 09.07.24 at 18:33 I took the ticket. After half an hour in the 2nd window they say "the application is being updated for your operation, in 10 minutes I will call you by your number. (specified the number) 15 minutes maximum." After 16 minutes, I went to the window myself. I say that I have already approached and ask if I can perform the operation now. The answer is "Who are you?". They sent it to another window. I waited for the customer to be served in another window. I explain the situation to the girl again, the girl calls through another window: "Why did you send her to me?". After talking on the phone, the girl says to me: "Clearly, you were supposed to come up in 10 minutes and did not come up." I told the girl that I should have been called, and ignored in response. It's just awful. No apologies for the inconvenience, so they also accused me. As a result, with a small queue, I was served for an hour (I left at 19:30)
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6
1
November 30, 2024
On Saturday, only 1 cashier out of 2 is open. The cashier works very slowly. It takes 10 minutes to serve one customer with a simple currency exchange operation.
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1
May 15, 2024
It's just trash, you can sit and wait for your turn for a very long time. I do not understand the principle of coupons, a coupon taken earlier for 30 minutes is not called, another coupon is coming. Two cash desks, one works. Having never entered any branch of the BNB, I came and solved the issue quickly. You need to hand out chocolates for waiting before entering. Stars only for the 1-2-3 card
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2
1
February 23
Sunday evening - one ticket office is open and an intern is sitting in it. The service time for each client is 15 minutes.
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July 18, 2024
Zero maintenance. There is one cash register, one customer takes 30-40 minutes to register, the queue is a kilometer long. What can you do for so long? Yes, it was already possible to run the strap through the typewriter 5 times and look at each side of the bills in ultraviolet.
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3
1
November 30, 2024
honestly, I don't understand the exclamations about the service. Well, sometimes you get served longer than you'd like, but it's a matter of the number of people in front of you. the department is cool, the girls are great that they quickly perform all operations at such a checkpoint. In short, everything is good
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1
January 24
There is only one cash register . Coupons are passed very quickly without sound notification. If it's important to you, the 24.01.25 banknotes were offered in the old style, this is not the first time in this location. In this department, the uncultured and rude attitude of the staff towards visitors is very repulsive.
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March 25
Terrible place, terrible bank, don't even think about coming here!!!
Close and never open!
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September 21, 2024
A disgusting bank. Dollars are almost always rejected. Moreover, I go to another bank and everything is fine. And these are always finding highlights / mold and so on. Don't set foot here anymore.
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1
October 10, 2024
It's terrible!
2 clients are served for an hour +
Huge queues are being collected.
What's on this office, what's on the lock.
Then there is no money, then the modem can no longer withdraw money from the card.
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1
August 28, 2024
They issue currency, and both Russian rubles and Chinese yuan are in poor condition. And it happened in the autumn of the bad. They don't want to take it back. Check the money right next to the cash register!
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2
1
February 17
Eternal queues, waiting time of 30-40 minutes. Disregard for customers.
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March 20
Pleasant atmosphere, positive staff)
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February 6
One cash register is constantly working very slowly and because of this, I sat in line for an hour.
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June 5, 2024
A small department, employees work quickly and answer questions clearly. I recommend the organization.
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1
2
April 24, 2024
23.04.
They served promptly, again I felt like a rapid fire) and in 1 minute. Before closing, I also managed to get hold of some change!" That's what it means at the end of the day - there's a lot to do!
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1
February 21
One ticket office. It's always very long. An ATM would help this point.
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January 11
Change the employee, the break ended 15 minutes ago, the cash register is still closed.
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February 11
Terrible constant interruptions, how are you not going to work?
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January 28
I took the ticket at 18:50. One ticket office is closed, the second break is until 19:20.
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March 12
One of the two windows is working. The operating mode is not observed
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January 7
Закрыто в рабочее время!
Сотрудника нет на месте
November 16, 2024
the service is slow, something is constantly not working, one of the ticket offices is almost always closed. In a place with a huge flow of people, there are queues of 15 people
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1
1
February 24
There are long queues, and only 1 ticket office is open.
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March 27
they refused to accept money for a deposit, it turned out that it was still possible to put it using the application, I stood in line for half an hour in vain. I don't recommend it
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October 12, 2023
Great!! Polite staff, served very quickly. Thank you very much.
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2
January 24
Terrible, SPECIFY THE BREAK TIME!!!!
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March 25
A good bank, a regular one
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June 11, 2024
A bank for divorcing clients for money. They issued a 1-2-3 free card, then introduced a service fee of 5 rubles. They were not properly warned. Neither by SMS notification, nor by e-mail. They don't want to return the cashback.
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2
1
December 28, 2023
It's just awful! The scoreboard with an electronic queue has not been able to be set up for a month. Sometimes the ticket vending machine does not work either!
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1
3
August 29, 2023
A long wait, given that many are on the currency exchange, it is not clear for a long time.
They changed the currency for me for 15 minutes. The girl took the passport with some suspicion, checked me in it and in life, reviewed every bill. Really, if you take money out of gift envelopes, and not from your wallet, then it's not yours right away and you need to arrange total control?!
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1
1
October 18, 2023
A new branch. Almost no queues. Convenient location.
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1
1
January 23
Two cash registers. She works alone, with half-hour breaks.
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October 3, 2023
Excellent new point, electronic queue, waiting places
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2
September 28, 2024
Often the best course in RB
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1
January 2, 2024
The staff is polite, fast service
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2
December 16, 2023
The electronic queue is not working, everyone is climbing, as in a bazaar. Which bank...
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1
1
October 9, 2023
Good course, no queue, fast customer service
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3
March 25, 2024
I recommend it, I've never been there, but I use a bank
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1
November 7, 2023
They give out cash dollars, and the next day they refuse to accept some of their own bills (spots).
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2
1