The service is terrible. Girls don't know how to talk to customers. 09.07.24 at 18:33 I took the ticket. After half an hour in the 2nd window they say "the application is being updated for your operation, in 10 minutes I will call you by your number. (specified the number) 15 minutes maximum." After 16 minutes, I went to the window myself. I say that I have already approached and ask if I can perform the operation now. The answer is "Who are you?". They sent it to another window. I waited for the customer to be served in another window. I explain the situation to the girl again, the girl calls through another window: "Why did you send her to me?". After talking on the phone, the girl says to me: "Clearly, you were supposed to come up in 10 minutes and did not come up." I told the girl that I should have been called, and ignored in response. It's just awful. No apologies for the inconvenience, so they also accused me. As a result, with a small queue, I was served for an hour (I left at 19:30)
change workers, they go on breaks of 40 + minutes, the break ended 15 minutes ago, the employee returned after it was over and sat down to eat and, judging by the sounds, to blunt into the phone, the service is disgusting + the whole corridor stinks of food. the service itself is also unrealistically slow, nowhere else does it take only time just to convert euros into dollars, until you wait for the queue to reach you and the girl at the checkout will figure out what she needs to do, the exchange rate will change
Zero maintenance. There is one cash register, one customer takes 30-40 minutes to register, the queue is a kilometer long. What can you do for so long? Yes, it was already possible to run the strap through the typewriter 5 times and look at each side of the bills in ultraviolet.
They issue currency, and both Russian rubles and Chinese yuan are in poor condition. And it happened in the autumn of the bad. They don't want to take it back. Check the money right next to the cash register!
It's just trash, you can sit and wait for your turn for a very long time. I do not understand the principle of coupons, a coupon taken earlier for 30 minutes is not called, another coupon is coming. Two cash desks, one works. Having never entered any branch of the BNB, I came and solved the issue quickly. You need to hand out chocolates for waiting before entering. Stars only for the 1-2-3 card
A disgusting bank. Dollars are almost always rejected. Moreover, I go to another bank and everything is fine. And these are always finding highlights / mold and so on. Don't set foot here anymore.
It's terrible!
2 clients are served for an hour +
Huge queues are being collected.
What's on this office, what's on the lock.
Then there is no money, then the modem can no longer withdraw money from the card.
23.04.
They served promptly, again I felt like a rapid fire) and in 1 minute. Before closing, I also managed to get hold of some change!" That's what it means at the end of the day - there's a lot to do!
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Show business's response
АС
Level 3 Local Expert
June 11
A bank for divorcing clients for money. They issued a 1-2-3 free card, then introduced a service fee of 5 rubles. They were not properly warned. Neither by SMS notification, nor by e-mail. They don't want to return the cashback.
It's just awful! The scoreboard with an electronic queue has not been able to be set up for a month. Sometimes the ticket vending machine does not work either!
Долгое ожидание, учитывая, что многие стоят на обмен валюты, то не понятно долгое.
Мне минут 15 меняли валюту. Девушка с каким-то подозрением взяла паспорт, сверила меня в нём и в жизни, пересмотрела каждую купюру. Неужели, если достаёшь деньги из подарочных конвертов, а не из кошелька - то сразу не твоё и надо устраивать тотальный контроль?!