Belaruski Narodny Bank
140 reviews
July 29, 2024
A good bank, but only 2 cash desks work and therefore there are long queues. Therefore, I give 4 stars
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May 13
I asked about the transfer, they calmly sorted it out, explained why this happened. The main thing is that they didn't dismiss it, but really helped.
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February 28, 2024
They did not accept a slightly torn 100 euro bill, wanted to exchange it for Belarusian rubles, and did not advise which BNB branch to contact. They recommended going to another bank. Nightmare.
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1
November 18, 2023
Permanent queues, the electronic queue periodically calls out of order. It is impossible to book a queue in advance through the Earlyone app, there is always no free time, even after a few hours. Only one of the cash registers works.
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2
February 15, 2024
Eternal queues, I work slowly, problems to get a ticket, one cashier served one person for an hour, spat went to another bank
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1
August 7, 2023
There are always queues. The service is substandard, the cashier forgets about the part of the money that lies in front of her. If you held the money in your hand while standing in line at the cash register, the money will not be accepted from you under the pretext that they are wet and yellow spots have appeared on them
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December 11, 2022
The bank itself is a good one. Customer service and interaction are also excellent. But this particular point is a small garden and gomorrah on weekends or in the evening. Queues at the cash register for 20-30 people, while often only one window works. Also, the disadvantage is the frequent lack of currency at the ATM.
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2
September 13, 2023
there are no questions with the managers - quickly and friendly. but the ticket offices - of the two, most often only one works, and a queue of 10-20 people is the norm here
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May 22, 2023
The branch with the slowest co-workers in the exchanger, queues of 30-40 minutes, advertise an application for booking a queue, but it has not worked for them for half a year…
One of the advantages is a good course
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1
May 24, 2023
No matter how I come, I have to marinate for a long time. The number of people does not affect the speed of work of employees. Slowly everything
P.S. It's not getting any better. The queue is more than 10 people, one window of the cash register, and an eternity to serve one person.
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3
October 17, 2024
Basically, there is one cash register, as a result of which queues are formed
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May 27
I use the card abroad. Wherever you are, everything works. It has already been tested in three countries.
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December 23, 2022
Queues of 10-15 people. It's like a bank, but like a stall, people stand and get angry in the aisle of the shopping center.
It would be nice if the head of the department replaced the cashiers during breaks. and the office needs to be bigger, or the reorganization of this space, for example, as in the Belveb bank (knowledge of almi on Kamenka). In general, the girls work "from below" like bees, and the management, apparently, is particularly relaxed in their tasks.
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3
May 19
I came to get the currency, I was a little worried about the bills. Everything is new and neat.
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January 31, 2023
There are very long queues, there is an application to make an appointment in advance, but you need to do it almost a day in advance, it is unrealistic to do it in an hour, they offer time for the evening - in general, there is no special sense.
The courses are good, the staff is normal.
There are no places to wait, people crowd in the corridor and interfere with visitors to the shopping center.
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1
November 30, 2022
The closest department to the house. The courses are always profitable, but the queues are huge, there are only 2 cash desks for currency exchange and with a huge queue, one closes for a half-hour break, the other person costs 20 minutes already. I will not become a client of this bank and will consider other currency exchange options.
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2
January 23, 2024
The waiting time for an electronic queue at the checkout for 3 visits is an average of 50 minutes, which is quite sad.
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2
August 4, 2023
50 minutes in the queue for currency exchange...... The second cash register closed for lunch, and the cash register number 1 serviced all operations not related to currency exchange,..... Think about whether it's worth spending time there
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1
June 5, 2022
I thought there was no live queue anywhere, but there is, I don't know if it's good or bad, but it's not familiar. One of the few banks where there are dollars, and in large quantities, a very convenient application, free opening of online cards and accounts, I recommend
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1
September 8, 2022
I was satisfied. Yes, there is a queue, but you can order a ticket by e-mail and in their application at the right time, I wish I knew. Very polite and fast service. By the way, the queue is more fun to wait on a chair in a cafe next door, from where the bank's scoreboard is perfectly visible. Thank you.
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1
February 12, 2023
A great point, you can order time online and not sit in line. Prompt service, courteous staff. Excellent exchange rates.
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May 16, 2024
There are always the best courses here
there is a place to walk while waiting in line
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2
May 13, 2024
It takes an awfully long time to stand in line just to change money. It's not very convenient.
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December 16, 2023
Sometimes there are long queues, but it's cool that there is an online booking system through the earlyone app
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April 9, 2023
Very long waiting times and endless queues! The service is not always so good. Recently we went to pay for meals, we were told that there was no such institution. It's sad(
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2
April 19
I was at the department during rush hour, despite the queue, they served me in 15 minutes
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June 30, 2023
Attentive staff, they know their business, clear answers, complete information, minimum time for registration. Everything is fast and clear.
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September 3, 2023
There are always huge queues
It is necessary to increase the staff
They are in great demand
The Place Is Advantageous
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1
July 3, 2024
They helped me quickly. The card was made in 2 days
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July 4, 2022
The longest service among the branches of this bank, there are not enough employees at the cash desks. Only one ticket office is open on a weekday. It's just a mockery of people, after standing for 1.5 hours, they close the cash register for lunch and stand on. I ask you to increase the number of employees in this bank.
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1
December 10, 2022
Well, there are very long queues at the exchanger.If a client comes to a specialist, he is sent to the cashier without a queue, it happens that they are serviced for a very long time and the queue at the cashier stops
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December 10, 2021
I was in this department the other day at lunch. Queues resolve in 1-2 minutes, employees work quickly.
I forgot my passport and could not carry out my plans, but the bank staff suggested what else to do in this situation, and after five minutes everything I had planned was realized.
I liked the attitude very much, friendly girls, competent specialists
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1
October 1, 2022
Despite the fact that only 1 girl in the hall and 1 girl at the checkout work on weekends, everything is done well. They help clients, tell them all the nuances
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1
May 20, 2023
Zero for you, I've come to put money on the card again. K112 at the checkout, I have k128, I will part with your company. Well, yes, one of the cashiers has lunch again. Open 2 more cash registers. From above!
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1
August 10, 2022
This is the best branch of the best bank in the world. I love using electronic rubles, electronic dollars, electronic euros, which I keep in my electronic wallet.
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3
1
April 19
A good department. I would like more cash registers.
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May 15, 2023
It's a terrible place, waiting in line for an hour, and this is to top up your account using a qr code. The staff is wonderful, just for that 2 stars
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1
December 23, 2022
I issued the card, the staff are polite, they will explain everything in detail and tell you, but this branch is very small, there is always a queue, but not always all the cash desks work, I would like you to pay attention to this
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1
May 21, 2023
Polite staff, but there are always very long queues and you have to wait standing outside the department.
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1
May 28, 2022
There would be more of them in the city, there are very few BNB branches ..., yes, queues, but don't sit long, well done for putting up an electronic queue, it was like walking in the corridor to ask yourself😕
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3
September 13, 2023
The worst bank I've ever been to, I sat in line for about 2 hours. I do not recommend it. The horror!!!!!
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3
1
March 13, 2024
We need a terminal for replenishment! Huge queues
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1
April 29, 2023
The queue at the currency exchange is half an hour:the cash registers are not working, then one is working. People are standing in the aisle. I do not recommend it
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1
1
August 17, 2024
It works very slowly
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October 20, 2022
The most profitable course and the largest queues, to get to the cashier you need to stand in line for 30 minutes, literally defend, since there is not much place to sit down.
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3
July 3, 2021
A very cozy department, where you can quickly and conveniently solve almost any moment, the staff is very nice and friendly!
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1
September 13, 2023
It's a scary place, it's sad to watch people stepping into the abyss of this room.
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1
October 10, 2022
The service is normal, but there has never been such a thing that there is no queue. I come both on weekdays at lunch and on weekends in the evening, and there are always queues....
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September 13, 2022
36 people in line and 1 working ticket office - seriously? it's faster to put money on the card of another bank across the street, spend money for yourself and think about why you use a BNB card at all :)
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3
January 30, 2023
There are huge queues, you have to wait for an hour to exchange currency. There is only one cash register and 25 people in the queue
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3