Belaruski Narodny Bank
125 reviews
June 25, 2024
There are always queues!
One cash register is on break , and the second one is open when there are a lot of people from 18:00-19:00
The management of this bank, please reconsider the breaks at the cash desks when rush hour.
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April 15
All staff are attentive and friendly. Even during rush hour, they work quickly, without unnecessary stress.
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January 9, 2024
The bank is excellent, I have a salary card here and an electronic 1 2 3. I recently applied to the branch to change my personal data after replacing my passport. There was not much queue, I liked the communication with the employee.
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2
December 17, 2023
A good bank, a convenient branch, I often go on business trips sometimes, the staff is very attentive and polite.
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2
April 24, 2024
I visited a bank branch for the first time, I really liked the service. Everything is fast and polite, without queues.
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1
September 23, 2024
The department is disgusting, everything is slow, the queues are kilometers long, the specialists are slow, the attitude is disgusting if you are not a VIP client.
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April 29
There is always one of the staff on duty at the counter, there was no need to wait, the staff themselves are pleasant in communication with an open smile, it is very pleasant
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March 26
The course is the best, but you have to wait in line for 40 minutes.
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January 16, 2024
If you want to stand in a 30-minute-hour queue just to change money, then you are here!)
The cash register is awfully slow.you can't take an electronic queue through a mobile application , it always says that there is no free time .
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2
April 14
I signed up through the app, arrived at the appointed time and immediately got to a specialist. No queues! Earlyone is a very convenient service. .
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November 3, 2023
A bank that doesn't care about you. Never mess with him.
In March, they blocked my personal account for a dubious transfer to my account and a block from the investigator. No SMS, no call, just don't care. I have been trying for several days to get a call back and give explanations. I solved the issue in the same month, I was a witness, so we immediately sent a request to the bank to unblock the account.
Further, I asked the bank several times a month when my office would be unblocked, and each time they rubbed into me that they had not received any requests and they said go deal with the investigator, what are you pulling us for.
finally. After 8 months! It turns out that I had to go to another police department and give evidence there so that they would also send a request to remove the block.
I found out this on a call from an investigator, not from bank employees. Employees just don't care. Even once to double-check and refer me to whom it is necessary for 8, EIGHT months, no one bothered.
I shortened the story very much so as not to write a poem here, but the essence is clear.
If you want people to wipe their feet on you, this is the best bank. And I say this not only from my own experience, but also from the experience of acquaintances.
If you want a human relationship and a quick solution to issues, look for another bank.
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April 21, 2023
There are 2 cash desks and I have never been here before when they were working at the same time. So that you understand the queue is outside the bank! We sit for half an hour and the queue has moved to the cashier for 2 people, only this is a fiasco! Don't set foot here anymore! It is better to go to another branch or bank.
Additionally: after an hour of waiting, 4 people left the cash register with us, and the fifth one came in. Despite the fact that the second one opened, but the first one immediately closed. Think twice before you come here and waste your time!
Additionally, after 1 hour and 20 minutes, they went to another bank with the same rate and immediately changed everything there. Conclusion: Bnb is the bottom!
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3
October 23, 2024
I recommend this bank for international transfers, I have been using this service for more than one year,
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November 30, 2023
A unit as an estimate to attract the bank's attention.
1. The location of the branch is incorrectly indicated on the map. From the avenue side, it is on the left side of the building, not on the right. The photos are not informative. Is it really difficult to specify on the maps where it is in the description or rearrange the mark? I spent about 15 minutes searching the shopping center. And even then I found it only thanks to reviews in maps. And I'm sure I'm not the only one. What are you guys doing?
2. Please put an ATM/terminal to top up the card/account in cash. There are usually 5+ people in the queue at the checkout, and not everyone has a simple and quick operation a la "top up the account in cash". As a result, a case for 3 minutes turns into an adventure for at least 20 minutes (
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1
July 26, 2024
I was at four, I changed the currency, there were a couple of people in line, I managed quickly. The bills are as fresh from the machine.
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October 17, 2024
There is only one specialist working in the department after 18 hours! The queues are moving terribly slowly! The bank has a huge disadvantage. Also, the only employee seems to have a very bad Internet connection, which makes it difficult to work faster!!
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April 11
We served in 10 minutes, the cashier is polite.
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June 4, 2024
The specialists work carefully and quickly, the queues are small and pass quickly. Comfortable conditions have been created for customers to wait.
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1
April 28
I ordered a salary card here, I liked the service, they promised to send it by mail in a few days.
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December 21, 2023
Queues at the checkout for 15-20 people each time. The speed of operation of these cash registers leaves much to be desired, at least at a normal level.
Is there really nothing that can be done about it for such a long time?
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1
January 17, 2024
A good department with fast and friendly staff. There was no queue despite the rush hour.
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April 19
I came in the morning, all the windows were open, the queue was moving fast. It can be seen that the management is monitoring the load.
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September 28, 2023
I haven't been here for a long time, I used to have to stand in line for a long time. Now I am pleasantly surprised, 10 minutes and everything is ready. Well done!
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1
April 10
The issue of blocking the card was quickly resolved. The support team did a great job
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May 18, 2023
The department's work is terribly organized. At the moment when there is the largest flow of customers, two cash registers stop working at the same time. They begin to accept encasation. And I don't care what the queue is. Terrible service. I do not recommend this bank to anyone. The customer focus is minimal.
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1
March 13, 2024
The cashier's incredibly long work. I waited 2.5 hours for the cash withdrawal. About 10 people left when I was there. This is the first time I've encountered this
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1
March 23, 2024
On Saturday, March 23, one person works at the workplace (not the cash register), a very large queue accumulates. People just leave
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October 11, 2024
With your work schedule, it is extremely difficult for a working person to get to you
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October 19, 2024
The waiting time in the window is approximately 1.5-2 hours. This is not normal!!
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October 11, 2024
I opened a deposit for 13 months. The conditions are quite favorable.
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April 29
A fellow employee helped set up the app for a new phone, thank you!
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April 30
I thought it was an office, but it turned out to be an island, but I received full-fledged service from an employee.
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June 17, 2024
We applied to open the card. We helped you install and configure the official app. The consultants are polite and explained everything about the case
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1
March 21, 2024
The exchange rate in the exchanger is excellent, the location is convenient, I came and changed my money....
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April 21, 2023
I waited in line for 1.5 hours to exchange the currency. The cashiers of kapuha. As a result, 2,900 rubles were issued in banknotes of 10 and 5 rubles. To my indignation, the cashier offered to wait another 15 minutes. until she gets the money. Never set foot in this bank again. People's )))
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2
1
November 15, 2024
We gave a loan for housing in the Top, we liked the conditions.
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January 15, 2024
I have issued a card here for trips abroad. Everything went quickly, I managed it in a day.
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November 15, 2023
Near the house, I go to an ATM to withdraw money for my mother. Sometimes there is a queue, but not a large 1-2 people.
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February 13, 2024
I came in for a loan consultation. Employee Elena gave a detailed consultation and told about other products of the bank. I opened a credit card in the application. I didn't need a lot of money, and a credit card is much more convenient.
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1
February 14, 2024
I was here once, making changes after changing my passport. I liked the service, there was no queue.
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October 11, 2023
Please put a normal point on the map, it is unrealistic to find a bank if you go there for the first time, the point on the map is generally in the other direction!
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3
April 26
I have never encountered a lack of currency in the cash register. There are always dollars and euros.
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July 29, 2024
Super, the cashback fell on the card, and the new button did not hurt
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October 3, 2024
BNB Bank is a queue bank. The worst department in my opinion. To waste time aimlessly waiting for your turn for a long time? Then here you go.
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May 10, 2024
A reliable bank, I use their card for payments abroad, always works.
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1
January 16, 2024
At the checkout, the slowest employees, you always stand in line for more than an hour, but it's small and there are two cash desks 🙁
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1
September 11, 2024
There is a parking lot. There are queues of a couple of people.
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December 17, 2024
permanent queues. The service is slow. 2 cash registers. 10 people for 40 minutes.
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September 21, 2023
There are constant huge queues, no matter what kind of operation to the cashier, while there are many times more specialists sitting idle. The department needs to review the processes. The 10th person in the queue can wait both 20 minutes and 2 hours. The cash register closes every half hour, which entails the operation of one cash register.
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1
January 24
50/50. There are more branches, and that's one branch per district.
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