Everything is organized perfectly - from the electronic queue to drinking water in the waiting room to the toilet. The specialists work professionally-politely and without unnecessary emotions.
It is not possible to register online. I log in under the username and password that I wrote down - And THEY DON'T FIT SUDDENLY. We received 15 SMS with codes - as a result, either incorrect data (from the ID card), or it is impossible to register the user. I decided to call the call center - not a single number picks up. In the meantime, I was waiting for an answer - I went into the negative on the balance. You'll have to go yourself just to reset the password in the application. 21st century! And this is not the first time. There has NEVER been such a problem with the applications of other banks. Extremely dissatisfied. By the way, when I got through on the 15th time, they couldn't help me in any way. You'll have to go to the other end of the city to reset your password.....
I was in this branch of the bank.
They didn't help solve the problem, they were rude and told to figure it out for themselves.
It is not possible to register for online banking. 10 codes have arrived, all do not fit.
Thank you for the spoiled mood of the employee of this bank
A beautiful bank! Thanks to the large number of cash registers and windows, I have never been exposed to a large number of people! You take the ticket and go straight to the service! The staff is always polite and smiling) There is an ATM and self-service terminals, which is also sometimes more convenient) They take care of their health, there is always an antiseptic and an unobtrusive but noticeable advertisement with a recommendation to treat their hands. In other places, such things are more "off the hook" somewhere in the corner for show. I have been serving in this bank for a long time! The perfect and intuitive bank application! Thanks for the service!
You have the coolest employees working at this bank, whenever you are in the bank, the employees always smile positively, polite, it's nice to visit such an institution so keep 100 points.
Pretty good. Good service, there is water in the cooler, toilet. Only the phone and the Internet do not work in the windows , which are located in the right wing
There is no reason not to give 5 stars. Polite staff, no queues. There are 2 information kiosks and an ATM in the building! And I recently learned that this is probably the only bank in Grodno that rents bank cells (safes) to individuals!
An incomprehensible system with numbers in the queue. It's good that it's like in other banks: it's clear that some of the numbers go to the cashier, some for loans, some for advice, etc., but in this bank it's impossible to understand how many people are in front of you and you're sitting-you're sitting and waiting for something
The service is almost always top-notch. There's a woman at the checkout who can yell. But when making contracts, they turned to Tit Elena. An excellent specialist! I'm sure she's not the only one, but I always get to her. Just a man in his place. Responsive, friendly, sweet, competent and calm
Over the past three months, there has been a continuous negative and disappointment from this bank. In 90% of cases, when trying to use the bank's ATMs, it is impossible to carry out actions due to a malfunction of the ATMs, the inability to replenish or issue banknotes, or simply due to the device hanging up. This has not been observed before! Contacting the support service shows a lack of information in the bank itself about problems with their devices!(((
It was necessary to spoil the image and quality of service once inherent in this bank in a short time. I strongly advise you not to become or remain a client of this bank, as this is a complete waste of time and money for clients, which the bank should a priori not only know, but also appreciate.
Probably the most pleasant and high-quality bank in Grodno. It's nice to communicate with employees, everything is fast, high-quality and without delay. Which is very important.
The most modern, technological bank. All types of operations can be performed while sitting at home or through the app. Competent specialists, technical support, the only thing that annoys is paid help, how can you treat your customers like that.