I refinanced with this bank a year and a half ago. All issues were resolved fairly quickly. Now I visit monthly to repay the loan. There are regular queues at the ticket office on the ground floor, I don't remember more than two windows open at the same time. There is a single queue at the ticket offices on the third floor, I came up, found out who is the last one and sit quietly until my own. However, the saddles could be made not rigid. Taking into account the fact that I did not have to sit for a long time, I do not lower my rating.
They issued a preferential loan there under the 240th decree. Everything was explained quickly and clearly on the collection of documents (before that, they tried to open in Belarusbank-there they walked through torments and carried 1 piece of paper). They opened a loan without any problems, they will always explain and tell everything.
I have been using the services of Belinvest Bank for more than 20 years. Never during this time have I had any service requirements for all related issues, I received clear explanations from the bank's employees