Your employee, Rita Leonidovna Milanovich, takes out her bad mood on the bank's clients. We always went to this branch to change the currency. All the staff were very pleasant, they liked the bank, but today we were unlucky, as we got to Milanovich R.L. The employee did not accept 3 bills. He says they are damaged, but they are intact, without damage! (I also bought them from a bank a month ago. She didn't even look at them under the lamp. When I asked what was wrong with them, the employee replied, "that I should then go to change them at the bank with a commission." By the way, I exchanged the bills at another bank without any problems, but it's a shame for the time spent and the injustice.
The department is like a department. Like everywhere else, there is already an electronic queue. Employees try to work quickly. I did everything I wanted to do.
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Александр Панкратьев
Level 6 Local Expert
July 31, 2024
I would like to express my deep gratitude to the employee Lyudmila Sekevich
I took out a loan for the purchase of real estate. We applied for a loan in less than 40 minutes (before that, I had experience in other banks where they held it for 2 hours and then deployed it according to the documents). Lyudmila explained all the details, told what difficulties there may be with the documents of the guarantors, how they can be avoided.
As a result, the loan was approved. But a problem surfaced that an additional agreement was not signed between the bank and the developer for a new house where I bought an apartment. From the bank's side, they prepared everything as quickly as possible. Lyudmila kept me informed about all the steps - when the paper was signed by their management, what information is provided by lawyers who communicate with the developer. She offered options for what to do if they did not have time to sign the document.
As a result, the loan agreement was concluded. Everything was processed and transferred just as quickly, they managed it up to an hour. Lyudmila also gave me advice on how it is more profitable for me to deposit my own funds in order to win on the euro exchange rate.
It is very pleasant when such professionals work! Thanks!
Anna Vasinova is a wonderful employee of the cash register! I always meet only responsive employees in this department. There are no queues, they will tell and explain everything.
What can I say if even a security officer always greets at the entrance! Thank you for your work, you make your stay at the bank comfortable!
I came to close the card and account, sat in line for 15 minutes, was called - as a result, the employee had no one before me, that is, I sat in line and waited until the specialist solved the case, I understand that the job is not only to work with people, there are documents, but you could not keep a person waiting So much time
A vile bank. The attitude towards customers is worse than in any other bank. It has been serviced for 10 years. Brought them income. When applying to lower the credit rate, they began to carry such heresy and the rate was not lowered. Although their competitors did it themselves. I closed the account, closed the card project (~100 employees) and am happy. They started sending all sorts of penalties somewhere and 40 rubles....
Good luck to them in finding clients with millionth turnovers. If they don't appreciate big business customers, then there is no talk about small business at all. I do not recommend this bank to anyone.
Gentlemen! Have you thought about closing this branch? Order a card - you sit for an hour, get a card - you sit for an hour. An unhappy employee… I put 1 for the attitude towards customers and the waiting time.
I can't afford to put more stars..the queues are huge, the problem is not that I have not seen queues in banks, the problem is that there have never been such queues! Very slow work and a long wait, probably, this is not solvable... If anything, I visited the bank on Monday.
I wanted to make a card from work at this bank. I have read the offers of different maps and they are all the worst. On one card, you can withdraw a maximum of 300 rubles per month, on the other, payment in the store starts from 10 rubles, you will not be able to buy juice)) All are charged for card maintenance every month. You can make a card for a fee! You should attract customers by issuing a free card and so on, and not withdraw it on the go! No wonder all my friends say one of the worst banks.
For more than a year and a half, they have been sending me SMS messages that I have to pay for the "maintenance" of their card, although I have not used it for this time. What do you want me to pay you for??? And yes, it is impossible to close the card remotely. 0/10 the bank's rating. We recommend it to anyone
I noticed a not very pleasant nuance in this branch of the bank.They do not accept currency for exchange, even with barely noticeable spots, or the last time I had some kind of streak when examined in ultraviolet...Everything was exchanged in Belarusbank without any problems)
Large Parking lot, near the metro, there is no queue, electronic coupons.
There is a curvy, friendly young lady in the window.
The issue was resolved quickly and without hitches, competently.
I want to express my gratitude to the policeman on duty at the entrance yesterday 15.06. Very polite - greeted at the entrance and said goodbye at the exit. I didn't like the cashier employee
There is a constant problem with parking. Drive half a mile until you find a place. And the department itself is not bad. Very fast service. And the friendly staff.