It's a terrible horror. So many work desks. And there are only two employees and it's a nightmare how slow it is. I waited 1.5 hours, but happiness did not happen, lunch and she was left alone at all. There are some other records there. Many left, not satisfied with such service.
Disgusting. At 18:00, at the most demanded time, 2 people work instead of 7.
Naturally, after standing in a queue of 5 people for an hour, you will not have time to approach the employee before closing. This is an abnormal job for our time and the level of technology development. It's just a shame for such a bank.
It took 2 days to issue the card. The service speed is 1 client per hour. It is impossible to issue a card online due to problems with the application and even the call center operators cannot help in any way.
A separate interesting fact about the service record.
When I called, I was informed that today is the 26.06 only live queue and they will be able to inform about the available time for tomorrow only tomorrow.
Just a level.
There is simply no worse bank.
If it were possible to set 0, then I would do it immediately. Something doesn't work all the time. The mobile app is creepy. Eternal queues. One specialist. A bank for patience!
I haven't seen such a bad service for a long time. Rather, it is not available at all in this bank. The queues are huge. There are few employees, and they are still slow to work.
The queue is always there . They work very slowly , they constantly have to sit in line for an hour just to pick up a card . For the sake of 5 minutes of service , you have to sit for an hour or more
The only time I went to change money here, they handed me a hundred-dollar bill, which they then refused to accept in all banks, including the same branch. Be vigilant.
The application does not work, consultants do not help to sort out the tc. apparently they don't know how the application works. In the 21st century, this bank operates on the principle of a savings book (come to the bank, we will tell you everything) Nothing can be done!!!
The bank for the segment is pensioners.
There were queues 3 years ago, queues a year ago and queues now. The number of working operators is not clear, someone goes somewhere, then works, then not. I had a queue of 7 people, 2 operators worked. Well, the cherry on the cake is when, after 35 minutes of waiting, the operator says I can't get through to the contact center to check the balances for closing the account. And you sit for 10 minutes and just wait, but already together.
It took a very long time, it always took a little over an hour: how to issue a card, and just don't pick it up. It's not about the speed of the employees, but the number. There are not enough people.
The terrible department in Uruchye!!! There are a lot of people in a stuffy corridor, and 2 operators who draw up contracts very slowly, but where are the rest of the employees??? The second day I arrive after work, I can't get an extract((((
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Alesya Ko
Level 16 Local Expert
August 23, 2023
It is located in a convenient location near the Uruchye metro station. It is easy to park the car. Competent and polite specialists.
The working hours have changed: they used to work on Saturday, but now they have a day off. I can't get there on weekdays. Maintenance is normal, as everywhere, there is an electronic queue, which is convenient
I sat in line with a one-year-old child for 40 minutes and left because only one person came out during that time. There are 8 jobs, of which only 2 are workers. Terribly
They made a technical overdraft on my card - they drove me into a minus, then blocked the card. They didn't inform me about it in any way - there's zero information at all, as if that's what it should be. When I saw this, I tried to find out information about what happened by phone - they couldn't give me any information, they said I needed to go to the nearest department. Disgusting bank, I do not recommend it to anyone!
The queue has moved quickly, the staff is correct, professional, culturally uncomplicated. In general, there is nothing to present claims for.
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Алла Гурская
Level 11 Local Expert
January 29, 2023
The electronic queue sucks: I typed in a card transaction, but got into the exchanger. The staff is too: the girl said she would give my turn, and the operators are walking (going out, coming in), taking other clients, and I'm standing in the heat. Until she was outraged, no one reacted. Five minutes of service and half an hour of waiting.
It opens at 9 and works fine in an hour (I was the first customer but waited half an hour).
While they are serving you, they are also chatting on the phone with the client. *** Call center?
There is simply no such turtle service anywhere. I always prepare with horror if I need to go there. A disgusting branch. I don't advise anyone. It's easier to go to the main office, even if it's far away. Believe me, it will be faster. Card maintenance workers just sit for hours without customers, although the crowd is constantly raging in the corridor. horror
The Bank fully complies with the stated requirements. Hurry up, come, come — you will be met and served here… The only inconvenience is that there are not enough parking lots, this is a sore subject…
Long queues. A couple of times I tried to get a transfer of the Golden Crown in Russian rubles, there were no bills for the amount of payment, they offered to issue Belarusian ones with the purchase
A small bank branch in a busy place. There are queues during rush hours. They do not serve too quickly, but they methodically try to achieve a better solution to the situation.
Well, it's a very long service. I thought this branch was different from the others, but no - this is a systemic problem of the bank. If it wasn't for the online banking, I would have run away long ago. A 19th century bank.