Poor quality of service. Queues are being collected for several hours. The department is small, there are a lot of people, some with children. The staff does not pay attention to the queue. To comments or requests to report the average waiting time or the number of people in the queue, they respond that they do not know themselves. As a result, the salary came to the account, and in order to collect the money, you need to wait in line for 2-3 hours to receive the card.
Long service! Of the two exchange offices, only one was working (and this was on Saturday in the busiest shopping mall!), while, as it later turned out, a lengthy operation was carried out right in front of us - none of the employees bothered to warn the queue about a possible delay, or quickly open a second cash register to cope with the influx of people. As a result, they waited for almost half an hour for 2 minutes for the operation. It would be fine if there was only one cash register, but when the bank has other cash desks and available employees... Alas, I will not put more than two stars.
It's a terrible bank, I don't recommend it. You will never get there, because you come after work, only one economist works, and very slowly, slowly. (Considering that this is one of the busiest shopping malls) As a result, you stand in line for two hours, wait, and then the bank closes, and they don't care that you took the ticket two hours ago and defended it for so long. Okay, then in such cases there is a record, but the situation is as follows: when I made the card, some client who was on the record was called to the workplace at the right time. And when I signed up to pick up the card, I sat waiting, time passed, people were called on the ticket, but no one called me. And they also claimed that they say I DIDN'T WARN THEM.
Hello, are you serious??? Don't you know that you have clients by appointment, since you need to be warned? Then what's the point of recording??? I ask the top management to understand these situations and the work of the bank as a whole! Otherwise, I will have to contact a higher organization.
The bank is in the style of a Soviet savings bank, the ATM does not accept Belarusian money issued in 2022. Why??? - You may ask. The answer is that the ATM is NOT CONFIGURED to accept Belarusian rubles in 2022.
ATM IS NOT IN THE MOOD
On Sunday evening at 19.00, transactions with bank cards are not carried out! Only cash desks with transactions and currency exchange work! So which bank branch is this then?! This is an exchanger. The time spent on arrival at the bank branch on the other side of the city. And in general, the bank is disgusting, there is no service to customers, there has been no iOS app for a very long time and nothing is being done about it! If I had the opportunity, I would have changed the bank! Who has the opportunity, do not use the services, value your time
Many thanks to the specialist Savik I.G., he carries out the service with due professionalism, did not refuse to help people even when his working hours were over. Please reward for a good-natured and qualified approach to customers!!!
1 star is even a lot for this department. At 19 o'clock they came for the card, it is impossible to take a ticket for "Card issuance" in the electronic queue, although it is still 2 hours and 20 minutes before closing. An employee is sitting, there are 5 people in the queue and does not call anyone. I don't advise anyone.
Awful. I had to pick up the card. I waited in line for an hour. At 19.00, the specialists said that the working day was over and they would no longer serve. By the way, there are 2 people left in the queue. Customer focus is at zero…
In principle, the work of the whole bank is so-so. And there is no security service at all. No, in fact it is. Just wiping his pants. I immediately applied to this department that I did not have money credited to the card. They called to find out, assured that the money was in the account and would come to the card, the next day they only said that, alas, they would not come. The bank is not responsible for anything, and the operators are rude. I don't see any point in using their services while waiting in line. I am very glad that our company has left them, and we receive our salary in another bank. I hope the boomerang exists. Since a lot of people who lost money suffered. Mine can hardly find a year, and most likely no one is looking for them. Never use the services of Belinvest!!! Take care of your money.
So, well, first of all, there are very long queues and there is always someone at the checkout, that is, 2 out of 3 are working. Krch earned one star for a beautiful cashier
On Saturday at 1 p.m., there were not even 100 rubles in the bank's cash register. I wanted to withdraw cash from the card account, because my card was lost. This could only be done in this Central Bank. Time was spent on the road, waiting in line. The situation is simply perplexing.
They came on 08.08.2023
It was necessary to make an operation to replenish the card. We didn't find the right ticket, and it didn't work through the ATM. There were no employees available in the hall, a woman was sitting with a client, but at that moment she did not say or do anything. I came up to ask for help, to which they rudely replied, "you see, I have a client sitting!"
And what if the next one comes, and more, and more, how long did I have to wait?! Terrible service
They work on Saturday, the queue is long for a specialist, the cash registers are almost empty. I had to go to a specialist on Saturday, we sat in line for more than an hour, because all the branches are closed in the vicinity. The service is good.
economists do everything very slowly , as if
I made a special joke , everything was super at the last minute.😁😁😁😁
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Татьяна
Level 8 Local Expert
July 16, 2024
The ATM is constantly not working, all operations that are available through the terminal in the branch hall have to be performed with the help of a cashier (a minute's work to put money on the card turns into a long wait in line). Everything is always very slow in this department, the queues are long
The bank itself and its policy are simply not needed by anyone, not for the people, not for convenience. There is no application, you pay money for the card, in short, you can transfer a lot. But this does not apply to the employees of the department. Friendly girls, tolerant girls.
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Мария Рыхлицкая
Level 2 Local Expert
November 21, 2024
The level of communication between employees is off the scale. I asked what kind of coupon to take and instead of explaining that they work with accounts until 19.00, they answered "All questions tomorrow"))
It's been a long time. Queues. After 17:30, there is one employee who can solve the issue with the card. One employee and peak time!!! It would be better if I read the reviews here in advance before issuing a card at this bank branch.
P.S. I decided to call the contact center to find out why one employee is working and such queues are a position in queue 32))))
I didn't really like it two people out of six work in a big queue I didn't even like to hand over the currency I had to stand for 30 minutes in short I don't recommend it
We went to the bank, wanted to find out which operation to choose, asked the employee: "Can I clarify?", in response we heard "A man is sitting here", then the question for the company is how should I find out which coupon to take?
Very slow service, 2 specialists worked, with long pauses, gathered a large queue. If there was no condition to open an account with this bank, I would never have applied.
It's not the first time I've come, the electronic queue has never worked. The wait was 50 minutes to see a specialist.
Specialists work until 19:00!
In the evening, the specialist is alone.
It is possible to get a card only up to seven o'clock, since operators have such a working day. This is not written in the SMS or on the website ... we will come tomorrow
Very slow service. During the consultation, you need to pull out all the information yourself, they can't tell you anything themselves
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Anna Goryacheva
Level 6 Local Expert
August 9, 2022
It's a hellish place.
1. Why do you have one employee working at rush hour, and even in such a crowded place? Is he able to serve 20 people promptly? I don't think so. People don't have that much free time to stand in line for hours.
2. I want to "celebrate" the work of the specialist Savik I.G. Unfortunately, I get only to him. Is it possible to work more quickly and with a more friendly face? And not to sit with your face down on your hand. Is he asleep? Or are you thinking? Maybe you should hire more energetic and willing employees?
Think about the shift schedule of your employees and how to work with clients. Although, judging by the reviews in this department, they are not at all concerned about this. Very sorry.
I completely agree with the previous reviews. Endless queues, complete indifference of employees, very slow work. If it is possible to choose another department, do it, save your time and nerves.
Terrible branch, constant queues, currency exchange works by bank transfer only in one cash register!!! Apparently, it is not fate to report this earlier, if there is an opportunity to contact another department, it is better to do so.
It's a terrible department, they can't really explain anything. I took the card, but I can't unlock it in any way, I even called the bank, they said that the card was blocked by pin code, although I just took it and did not use it
Endless queues, staff are indifferent, it seems that they did not come to the bank, but to their house without an invitation. 100% find another bank branch
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Мария Ш.
Level 7 Local Expert
August 5, 2020
Very polite and competent consultants, as they say, are in their place. I came to the bank to apply for a certain loan (I chose it on the bank's website myself), the consultant advised a more profitable loan product with a lower interest rate, calculated the maximum possible amount that the bank would approve 100% - said that consideration of the application within two working days - called back the next day, clarified when it would be convenient to drive up and sign the documents on the approved application.
There are huge queues at the branch's cash desks, the staff tries to serve each customer efficiently, but slowly enough, sometimes you have to wait from 15 minutes for your turn
Only 1 person works in the evening to receive a card application. I sat for an hour to write an application, the same thing happened when I received the card: I sat for 1 hour and 10 minutes
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Saanitar
Level 3 Local Expert
December 27, 2021
The service is not carried out at the proper level.
The electronic queue has been closed for a week. The terminal in the second checkout has retired along with the electronic queue.
The attitude of the employees is not caring and boorish.
I'm trying to pick up the card for the third time, and after each attempt, the desire disappears.
A disgusting bank, not only that when I started the card, I made a mistake when writing my full name, but it is also not written anywhere how long specialists work, cash desks and up to 21, and card specialists up to 18 or 19, I no longer remember.
The queue is at least 10 people each time.
How long will you have to stand? I don't want to wait two hours just to ORDER a card!
And what kind of genius came up with the idea of leaving ONE cash register stable after 6 o'clock? Did he not think that maybe people were working and would come in droves in the evening? Insanity... The worst bank