Terrible service, irresponsible employees!!!
I ordered a card from the department No. 304 of the city of Svetlogorsk and indicated that I would be able to pick it up in Minsk, in the department closest to my house. I was sent to the department at the address Montazhnikov Street. As it turned out, the branch has not existed at this address for a long time. After calling the operator, they searched for my card for a long time and found it on Collector Street. I asked you to send the card by mail or redirect it to the nearest branch. Despite my requests, the staff refused to perform the services prescribed on the site.
I hope that my feedback will have an impact on improving the quality of service!!!
In order to get insurance, I had to wait over 40 minutes. There is a crowd of people, two windows are working, but the management does not care. They didn't even respond to my request to the support service about this. In general, BIB is a bank that "lied" to customers.
I am grateful to the Bank employee (window No.5) and the police officer who conscientiously handled their official duties and returned me the money that I dropped and did not notice on August 26, 2022.
I am not a client of the bank, but I constantly receive SMS messages from them.Not only that, but to solve this problem, I still have to go to the bank, bring them my passport data + a contract with a subscription number!!!IT 'S A HORROR , NOT A BANK !!!!If it's their joint, they have to decide for themselves!!!!They just make me uncomfortable out of the blue!!!!!I imagine what will happen if, God forbid, my data will be in this bank and letters will be sent by registration!!!!!
The waiting time is constantly long, it seems like there are a lot of cash registers, but only one or two are working, well, or I get there. And the commission percentages are the most frenzied.
Money transfer from this bank's card via ERIP (account replenishment) is performed like in no other bank for 3-4 days, in Belarusbank and Priorbank instantly, and in the latter instantly even on weekends... The most unattractive bank
A very original bank. With an empty hall and 6 free employees (they were discussing some personal issues), I waited about 7 minutes for the service to begin. The specialist to whom you were invited has an error in the patronymic in the personal seal with the full name (the wrong letter). But I stamped the documents :))) Otherwise, it's fine
A large branch, almost always short queues or not for good. There is one problem with parking: there is a paid parking nearby, but there are no places on it either.
I am happy with the bank, I did not like this branch, I sat in line for 40 minutes to just pick up the card, there are a lot of operators who are not clear who they serve, you wait for an hour for an elementary 1-minute operation, because 10 free operators are sitting free!