I am writing to you with a complaint about the quality of service and the condition of the jacket, which I dry-cleaned on November 16, 2024.
Unfortunately, after returning the jacket, I found that it was returned to me in an unsatisfactory condition: with a torn loop and with obvious damage. I understand that the warranty does not apply to accessories, but giving the customer an item with defects such as damaged and damaged is terrible.
I do not recommend it, take care of your nerves, time and things.
A two-piece suit for only 42 rubles. My colleagues at work also use the services. Things are perfectly cleaned and perfectly ironed. They work until 20:00 on weekdays. Of the cons. After the dry cleaning, all the buttons were missing from the trousers. I discovered it only a few months later, since the trousers are summer. I was going to wear them, but there are no buttons. A couple of times the cleaning was good, but the third time the buttons were cut off and did not come. Trousers can be thrown away. I recommend checking it carefully. The order number in the photo.
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Ирина Купрацевич
Level 3 Local Expert
February 7
The head of the facility is kindly requested to inform the employee about the organization's working day. Why is the door closed half an hour earlier on the last day of the month, and after knocking, the client should listen to the employee's dissatisfaction about how she needs to make a report and go home on time? Please note that your competitors have everything working exactly according to the stated time on the same last day of the month, and besides, for the convenience of both the employee and the client, there is an information sign warning that orders are not accepted 15 minutes before closing.
I recommend that before taking the pillows to the cleaners, weigh them together with the receiver, and then taking them away, also weigh them, in order to be sure that your pillows have not lost a significant part of the feathers.
Dry cleaning works even on Saturday , which is very good , they send it to the dry cleaner and they warn you that defects may appear , things are like new , if not from nat fabric, nat sheds a little , you need to try to pass the usual thing , the receptionist is polite and wants tenderness , but you need to know when to come there is lunch , there is a penny store and a place for walking dogs and dogs can be bought and products can be bought and things can be cleaned 3 in one
Dry cleaning is good, even very good. I cleaned down pillows, with the replacement of the mounds. There is a very polite woman and a knowledgeable woman at the reception, but be vigilant during the final calculation and be sure to transfer the goods if the price is per weight, and they strive to communicate
Wonderful dry cleaning. I found it based on reviews on the Internet and was not disappointed. I recently handed over my coat and it was returned in its original, clean, beautiful form. Thank you very much!
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Илья Гончаров
Level 3 Local Expert
November 29, 2023
Disgusting dry cleaning, I gave a vintage Moncler down jacket for cleaning, at the reception I asked several times if they could do it without jambs, because the thing is vintage and it is more than 40 years old for a second, they reassured me and assured me that they would not make it worse for sure, I decided to trust and as a result, when I took it, I assessed only the external condition things, but when I came home, the state inside caused just a complete shock. Before that, I handed over to another dry cleaner in my hometown and they did just fine for me, but in this situation, the side logo was erased, the cracked dog, the internal stripes that lost color, including the leather one that was almost completely worn out. About the cleaning of the thing itself, I will say that they could not even clean normally, the small greasiness that I wanted to get rid of remained. The thing is not cheap and costs about $ 300 on the secondary market, I cherished this thing very much, because it is expensive as a memory, so I can't convey my state when I saw what these monsters did to him. Before handing over to the chemical store, I took a photo, and I suggest you evaluate the condition before and after, the first four photos, the thing before the dry cleaning, the rest after, the leather tag and the logo on the side, unfortunately, I did not take pictures. I highly do not recommend taking your things there.
The light gray winter jacket was washed off. They cleaned everything: greasy stains, dirt from the car and terrible hands. A pleasant and polite woman at the reception, knows her job. It was done in a week
Excellent dry cleaning, we rent jackets and down jackets regularly (seasonally). After the procedures, everything is returned in cases and in excellent condition. You can safely use their services.
Excellent dry cleaning, as always excellent cleaning quality
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Anastasiya S.
Level 2 Local Expert
September 10, 2021
They did not accept a pillow with a stain for cleaning under the pretext of "we do not do this."
The question is, what should a dry cleaner do then?
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Георгий
Level 26 Local Expert
September 12, 2019
I handed over the carpet to them in August 2019, I didn't really notice the effect of dry cleaning, so you can clean it yourself at home. I give two stars only for the polite staff who are responsible for acceptance and delivery.