Both the sellers and the manager are women from Soviet times who still think that there is a shortage in the country, and they are kings and gods. The head is a separate topic. It was possible to resolve the situation in just a minute, but she decided that it was necessary to chastise the buyer in front of others, evaluate his mental abilities, and so on. And at the same time, he says at the checkout, "ADJUST" the card. A curtain.
An excellent bookstore, yes, even if the necessary books or materials (for example, for school) are not always present due to a huge need, still the quality and speed of appearance deserve a better assessment, plus quite pleasant prices when compared with other stores where books are also sold, etc.