I can say with full responsibility!!! That the Head of Bellakta and HR are... professionals!!! I love this organization... in general!! For their approach to customers!!!and for the quality of the products… You are the best... how many situations have I had..., from / there was no goat's milk for the baby..., called Elena at the call/ center.., helped solve the issue...🙏😊, to the girls at the Machine Builders ... accounting... everything is fast, clear.., ordered a lot, the storekeeper guy put everything in the trunk ... you just TOP 1 in the Republic of Belarus in terms of customer orientation and quality of products... 🙏🙏🙏🙏🙏🙏respect! Keep it up !
Positive:
The prices are not bad for their products, so I decided to try an online store.
Minus 3 stars for the "coherence" of the warehouse's work with the call center. In the morning, they called to confirm the order, and I confirmed it. I asked what time I could pick up the order, they replied that AT ANY TIME FROM 9 TO 17. I arrived at 14:20, and the only person on the issue was at lunch :) As a result, I went out for lunch to pick up the order and did not invest in my lunch. Neither on the website nor on the sign is their lunch time indicated. They say they walk when they can, i.e. anyone can get into a situation like me.
I bought a yogurt for a child 8+, opened everything was fine, and in the end I saw a piece of mold, at first it was not noticed because it was wrapped in yogurt, the shelf life was good, the package was whole
Wholesale warehouse and part-time PVZ online store. Of course, everything is sharpened for wholesale, trucks are jostling on the site, shipments in appropriate volumes. But they quickly put together a rod order and gave it to me. The price tag is very good. Everything is fresh. The staff is nice, polite, attentive
I got a stone in the porridge. I'm shocked. Miraculously, she didn't break a tooth.
I wrote to the organization's email, the bot replied. I have not received any apologies or explanations. I will no longer buy their products.
Everything is fine, but they forgot to put a gift in the form of fruit puree for children (((. Well, it happens... My husband was picking up the order, he didn't know about the promotion. And you can't get through to the phone number listed on the online store's website, there are constantly short beeps.
We were very pleasantly surprised by the prices, which are much lower than in chain stores. The products are simply top class, there is a separate respect for mashed potatoes and cheesecakes.
Not dairy products at all. Milk doesn't taste like milk. Kefir is not kefir, but some kind of sourness. Not koumiss, not ayran, not kefir. They live their own lives.