Belorusneft
96 reviews
November 1, 2024
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1
February 6
On 02/06/24, at 02:00, driving by, we decided to stop by for coffee with friends.
We ordered cappuccino, moccachino and hot chocolate, there was a problem with the latter, after trying it I realized that it was just boiling water and whipped milk, there was not even a smell of hot chocolate.
Turning to Olga, an employee of the gas station, I pointed out the flaw, to which I immediately received the phrase "what will I do to you?" and with such an intonation, as if I was to blame for the fact that the device gave out such a drink, I asked to change it to another drink or try to make another hot chocolate, in response I immediately I get the phrase "I'm not responsible for this machine, I have to redo it for you for my money" again in an incredibly rude way, I don't understand why I should communicate with the customer like this, even though I just mildly pointed out the substandard product that I paid for, if you are not competent and do not know how to deal with this if the situation is different, then why aggress the buyer.
After a few phrases like "I'll have to make coffee for you at my own expense," I offered to pay, tried to smooth the situation out, but in response I received a big complaint in the form of the phrase "but no, I'll buy it for you with my own money,"of course I didn't catch the essence of this principle, but okay ...(although this situation I was once at another gas station in this network and a man tasted hot chocolate and said, "Yes, there's a problem with the vending machine, I'll fix it now by making a new drink, we went our separate ways and at the same time he didn't make a drink for his money."🤷
After my coffee was redone, I simply asked the girl to inform the next customers that the hot chocolate machine probably does not make, to which I again received a rude response "everyone likes it but you don't", despite the fact that we understand that on average 1 out of 20 people orders hot chocolate at the gas station....
This is the first time I've met a person on this gas station network who was just initially incompetent and started fomenting conflict himself.
It would be enough to say
"Young man, sorry for the inconvenience, let me redo it for you" in such a situation, I would even be willing to pay for a new drink.
I believe that it is precisely this kind of incompetence and mentally unhealthy reaction to this flaw that spoils the overall opinion of the employees of the entire network, but only a fool would judge everyone by one person, so I just hope that this was an isolated incident and the girl just had a bad day.
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1
September 8, 2024
I fill up with both gasoline and gas at this gas station.There are practically no queues.The operators are always polite and attentive.I recommend this place to everyone!
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1
December 29, 2024
Great location, Clean and spacious both inside and throughout the territory 👍Keep it up 🤝👍👍
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August 22, 2024
Very often there is not enough pressure to refuel with gas, although the gas station is new. Everything is fine at the other one of the same company.
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1
November 1, 2023
For refueling in such a pass-through place, it would be better to make a full-fledged refueling with a store, as on the opposite side of Partizansky Avenue. Old handguns. The truck needs to be refueled by debt:( Manual, upgrade )
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August 1, 2024
Excellent gas station, after reconstruction
Coffee, snacks, gasoline are available))
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1
January 28
It's nice when you come to refuel with a smile and a joke)
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April 23, 2024
In my opinion, every modern gas station should have a charging station for an electric car, but it is not there. The speakers are not very comfortable, the hoses are short. The strong smell of gasoline.
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3
November 10, 2024
Excellent gas station, there is almost everything!!!
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1
August 25, 2024
The gas station is located in a convenient location.
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September 23, 2023
The nearest gas station from the house. I come by sometimes. One huge drawback is the location, it's not a problem to drive in, but you need to stand outside...
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1
March 12, 2023
The service is excellent. The staff is friendly and courteous. The fuel quality meets the requirements. Convenient location.
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December 12, 2023
It's a good gas station. At the gas station there is a small store where you can buy drinks, beer, chocolate, cookies, etc. Also various automotive products. There is also a cafe with French dogs, coffee
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May 1, 2024
Ambiguous repairs, you have to pay for gas at the cash desk 200 meters from the gas station
Fresh renovation
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1
November 9, 2023
Excellent gas station with excellent location and good sociable staff!
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September 16, 2023
A clean toilet at the gas station is already a big plus! The availability of essential goods in the store is also a positive point. Well, the fuel, it's like everywhere else.
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March 3, 2023
I fill up with gas fuel quickly and efficiently.but most importantly, I came several times.There is no queue... excellent service
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April 18, 2024
Updated refueling. Everything is not done badly. Shop, swap, vacuum cleaner. It is located at the exit from the MKAD. P.s. The tiles in the toilet room could have been washed better. There is a lot to strive for.
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1
September 18, 2024
Rough auto propane refueller
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1
October 21, 2022
I recommend setting up the correct operation of the "Pay" system and training the staff to use it. Almost every time I pay using the application in the network of your gas stations, I collect a queue for myself, but this time the payment did NOT pass at all and I had to leave.
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2
1
February 13, 2024
Good refueling.The non-frozen Belarusian expensive turned out to be of poor quality.
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1
August 28, 2022
The staff is friendly and helpful. There are no queues. The fuel quality is excellent. The location is good.
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3
October 25, 2023
Very cool small coffee for the price of a big one
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1
April 5, 2023
A regular customer for gasoline, and a self-service car wash. The staff is good. There were no failures in refueling and washing.
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3
July 27, 2023
Excellent refueling, few queues, and you can also change the gas cylinder
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2
October 9, 2022
Many thanks to the gas station tankers!!! Positive, polite, correct, super!!!
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3
December 5, 2022
The usual gas station. Only you need to pay on the street, it is not very convenient, especially in winter. Apparently, the reconstruction of the gas station has not been done yet.
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2
November 3, 2023
Always clean, nice to be.
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1
July 6, 2023
Customer service is excellent.the fuel quality is excellent.
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2
September 16, 2024
Top
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1
September 9, 2023
Good gas station, 4 stars just for the fact that there is no cafe
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December 24, 2021
Excellent refueling, there is a possibility of pumping tires, high-pressure washer,good location
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1
September 29, 2021
The service is excellent , the location is convenient and the most pleasant thing is that very highly qualified people work . The fuel quality is good , and you can drink coffee while waiting.
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3
September 5, 2023
Good service, and quality of work.
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May 16, 2022
Good refueling, I didn't notice any special queues, everything is fast and high-quality
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3
June 21, 2022
In general, everything is fine. An inconvenient long ride. For the first time, it may be difficult to navigate, because the gas station is clearly visible from the road, and you still need to drive ahead to check in.
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July 1, 2023
Refueling, like refueling Belarus oil, can inflate the air into the tank…
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1
August 1, 2024
Very well
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1
October 20, 2023
There are always some breaks.. terribly simple
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1
April 11, 2023
A wonderful place, very convenient.
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2
May 31, 2023
Normal refueling. Delicious coffee.
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August 10, 2022
Refueling as a refueling, I asked several times to pour drinking water into bottles - they did not refuse, thank you
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3
September 28, 2022
Clean area, friendly service. NEITHER add nor add
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1
November 8, 2022
Availability of all types of fuel, good location
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3
December 14, 2023
Refueling is like refueling.
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1
January 14, 2022
Of course, the old gas station, it's time to update it according to the same example as everyone else. A little strange traffic pattern on the territory
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1
April 12, 2024
There is a good gas station and a store
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1
September 17, 2022
Charm. But without knowing the check-in and check-out: the maze. And stop offering me coffee))))
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1
January 11, 2023
A wonderful base, the staff is cool
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2