I visit regularly, unfortunately. There is an electronic queue, but it does not save you from queues. There are many pensioners and few staff. The staff is meticulous, demanding what documents are necessary and what are not necessary, reveling in their power and referring to the printouts on the wall. The head of the OPS does not distinguish between the words "forwarding" and "sending", demanding money for the issuance of a postal item already paid by the sender, they demanded to write some kind of statement, not understanding its essence themselves, they demanded the original order issued a year and a half ago, they did not ask for a passport... How to work by bank transfer - they do not know how to purchase envelopes from them by bank transfer - they do not know. In general, the USSR collapsed everywhere, and in ops 82 it is at the very dawn. I wholeheartedly sympathize with pensioners - customer orientation is zero.
The issue of queues would have been solved by more competent staff
A very convenient service has been added by pre-registration, now you do not have to wait for an hour until all grandmothers are given pensions and paid for utilities. The Belpost application is quite convenient.
This is a frequently visited branch 82 in Minsk.There is an electronic queue here, usually 2 cash desks work.A large assortment of stationery,household goods,newspapers,magazines, envelopes, postcards.Employees serve quickly, but there are a lot of elderly people in the area and while receiving pensions, many pay in cash for services and a queue accumulates.On such days, there is a queue for the opening.The delivery of postal items is timely, there are no complaints