Disgusting service
There are constant queues, they start to accelerate only towards closing if there are a lot of people
Lack of automation, in order to pick up a parcel, you need to fill in the passport data again by hand every time
If suddenly there is a parcel among the paid parcels that will not be given out for payment in one window, you need to take a coupon and queue again
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Everything is very slow....
100-150 people in the queue is the norm.
It's amazing if it's less than 50.
The service is pleasant, they try to work quickly, but because of the location among a bunch of houses, there are a lot of pensioners in queues. As it is, the department is good.
The ticket offices are slow, and the staff is quite pleasant. There is enough space in the room, there are many benches for those who are more comfortable to sit down
The queues are terrible. Specialists work extremely slowly .There are 4 specialists sitting, but only 3 windows are working, and 1 is only for the delivery of mail.
It became beautiful after the renovation. They put soft leather sofas. The assortment of the office is on display and everything can be seen in the vicinity.
Despite the upgrade of the department, it's still dumb. The staff in the department seem to be asleep. This place is disgusting. But the crown of the employees catches the ceiling.....although, they do not even orient themselves at their workplace (they do not manage to break through the necessary service the first time).
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Tatyana
Level 7 Local Expert
January 20, 2023
I contacted about the delivery of a parcel to Germany, the girl helped a lot in the 1st window. Thank you for her patience and tact. Accessed December 18, 2023. Thanks
Fresh repairs, fast service if you come in the morning on weekdays, it is impossible to enter in the evening, it is very busy, you will stand in line for more than an hour.
The presence of a spacious waiting room with seating is a definite plus of this place. The speed of service is also more often pleasing than frustrating)
It is impossible to have long queues, what is the problem with making a separate window for issuing and accepting mail? To get important documents, you need to stand in line with people who came to the post office to pay for the phone or Internet with utilities.
There are always a huge number of people. As soon as the electronic queue was established, it became even worse. The only thing that saves is that the staff is excellent. And the only justification is that it is a monopolist and we do not have any other mail.
An electronic queue is good, but 50-70 people in a queue, nowadays it's cool, you have to stand 1.5- 2 hours to receive a parcel. There are a lot of windows, but 2 or 3 work, and the rest are where.
A good post office, the person communicates pleasantly and does everything quickly, I have never seen large queues, although I pick up parcels regularly
There is no separate queue for postal services. It seems to be there, but it works for everything. There is no separate window for receiving parcels and small packages without payment. The average waiting time for your turn is half an hour. Even yesterday, on the 5th, I spent half an hour there, although the rent has not been paid yet
To receive a package, on average, you need to sit in the hall for an hour. The ticket offices, which should ONLY accept mail, accept all pensioners, a wonderful branch!
I would like to tell you not about the post office, but about its wonderful employees. They are polite, patient, prompt and tell you. What is not encouraging is the queues, the parcel can be picked up for more than an hour. From the 15th to the 25th, I don't even go in, so as not to waste time. Thanks to the employees of the post office for their hard work.
Young specialists not only do not have professional skills, this is a lucrative business.
Rather, it is a flaw of their teachers and mentors (example: they do not even know how to send a parcel cheaper; if they do not check for 2 rubles, they will take more).
More importantly, they haven'T EVEN HEARD of the service culture at ALL.
They do not issue money transfers, although they themselves told me in a dialogue with me to go to another cashier, because there is the amount I need, as a result, another employee came up and said that there was no money, an outrage and time spent.
The horror!!! Of all the phones, only one works!!! And they don't take it when they need something, 100 pieces of paper come when I'm waiting for a parcel, our mail is as always at a "height"
Eternal queues of pensioners who may come into conflict with other pensioners or employees, it is hot, there are few cash registers, there is no place
to sit
There is absolutely no point in choosing the time at which to go there, if there is a need to visit this institution at all))) there are queues at any time, I don't think it's the fault of the workers, rather it's just an outdated system and the presence of an electronic terminal for issuing a ticket with a queue number is clearly not a solution to the problem))
A silent nightmare! I have absolutely no complaints against employees, they are always polite, answer all questions and prompt. But a lot of people, stuffiness, what area this Post is designed for-makes you think. Apparently, as always, people don't care! A country to live in, yeah!
I won't say anything bad about the employees, they try their best. But the post office serves too large an area, there are no other branches. There are always huge queues, especially on days of utility bills. That's why I'm only using the mobile app now. I want to come in for 5 minutes. Pay, receive the parcel, etc., and not sit there for an hour. This is not a cafe.
I would advise you to make a separate window for parcels. Most likely, due to the lack of employees, there are always giant queues. You can take a coupon and go home to drink coffee))
I arrived at the end of Friday afternoon. There is no queue. Specialist Alexandra R. communicated very pleasantly and did everything to help with the problematic package. Thank you! 🙌
Almost a civilization. But despite the electronic queue, due to the insufficient number of staff, on average it is necessary to expect about 50 people with a length of more than an hour in time, although this is only during peak arrivals of visitors.
... 90 minutes in a queue of 30-40 people . some people leave as soon as they see their number in the electronic queue. There are not enough "sitting" places for everyone.. a lost place. the staff is polite to them - 5 stars. in fact, everything is very clear: This department is overloaded and a new one needs to be opened on the boulevard.