Polite and patient staff. We worked until the last client. They waited patiently while I filled out the postcard. We helped you fill out the address and zip code correctly. By the way! It was only from this post that my postcard reached Russia. The postcards from the other two post offices did not reach Moscow (And also - there was a very beautiful stamp that the operator girl pasted on my postcard))
In this department, the operator refused to accept a box weighing 13 kg for sending ems.
The girl said that since 1.01.24 they do not accept more than 10 kg, when I said that I had already sent more than once, she replied: "I congratulate you, but we do not accept"
It is not written anywhere about this, I insisted on sending, the box was accepted, but the mood was spoiled for the whole day
In the end , the girl added that they were carrying these boxes and it was hard for them 😣
The post office is not very large, but it is quite cozy for visitors. Proper professional service. It is located in a cozy area where you can enjoy walking, visiting nearby shops and cafes. Probably the biggest disadvantage is that there is no way to get close by car. The nearest roadway is constantly occupied by cars. There is simply nowhere to park. The husband was carrying a heavy parcel (23kg) from the parking lot behind the Promenade.
The slowest and most incompetent department where I was, if you want to sit in line for an hour , you are here , only one window out of three always works - at the same time , the speed of registration leaves much to be desired . It is urgently necessary to train staff to work quickly, or to change them.
New mail, good staff, but a lot of customers at times, so you have to wait sometimes
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Е.
Level 16 Local Expert
November 5, 2024
MODERN Belpost OFFICE, uniformed employees, large glass windows, modern design and materials. It's like I didn't go to Belpost either, it's a joke! I was impressed and liked it. There was no QUEUE on Friday night!
Terribly slow service, one customer is served for 15 minutes. Almost always, only one window works.
The workflow is not normalized. Every time a trip to the post office takes 2 hours of waiting
Electronic queue, competent and professional staff. I sent parcels to Russia and Europe, they told me how to properly process the documents and pack them. Convenient location, always clean.
An electronic queue? Well done, it does not change the essence of the matter, postal items are issued for a long time, customers are served for a short time, the staff periodically goes about their business, in the windows where the working time is written, in fact, the same time is not observed, 1 window works, 2 windows are periodically connected, but so, for 15 minutes. Customer focus is just 0.
Convenient location for the residents of the neighborhood, working hours are also excellent. You can have time to solve your business at the post office after work. It's always crowded, though (maybe it was like that when I came in).
Modern design, clean, tidy, pleasant service, friendly staff. There is no queue at 19 o'clock, which means that the employees cope with the work promptly.
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И
Ирина Лукина
Level 3 Local Expert
November 21, 2024
Carefully. An electronic queue is working. Among the disadvantages - for some reason, even if there is a queue, only two windows still work
A cool and very comfortable post office, relatively new, I receive parcels from them, I did not have any problems, everything is always fast and reliable, long queues are rare, and most importantly, pleasant staff in every sense.
I came for the first time on Friday evening, sat for 40 minutes and left with nothing. During this time, 2 people passed, there were about 8 people in total. Some lady was sending something abroad and stood at the window for the whole 40 minutes. The next day in the morning I went and picked up my parcel from ozone without queues. The department is aesthetically pleasing and beautiful. 2 windows work on parcels that receive messages in Viber, one window is just for passports. I still haven't fully understood the parcel system. Everything is faster in this window.
In general, there is a good department, there are fewer people than in the green meadow and this pleases. The disadvantage is that the 3rd window is practically not involved. It would be logical to organize the receipt of small packages and parcels without payment there (in some branches there is a separate window for this purpose). And so, an aunt occasionally appears there, and even if there is no queue at all, then you need to wait for this aunt for quite a long time.
Unfortunately, there was not a single time that I did not lose an hour and a half. And I have to use the services of this post office very often, and every time, on any day of the week, there is a very long wait. At the same time, there will be no more than 5-6 people in the hall, but this is constantly delayed for an incomprehensibly long period of time. The staff are polite and pleasant, but it was not possible to establish what the mystery of such a long service is..and at around 6 p.m. on a weekday, the queue is waiting on the street, which is winter🤦🏽♀️
Queues are almost always slow. In the window for the delivery of parcels without payment (third), sometimes it is simply unrealistic to wait for an employee, you have to yell so that they hear, while it is not yet a fact that they will come, sometimes they pretend that you are not there at all
Most often, there are huge queues. But the department is pleasant, the staff are polite. So, if you compare it with other departments, everything is much better here
Favorite post office at the place of residence.I put a four, it's because of the queues or the staff is young (without experience) or I don't know.,!and so it's fine., thank you, happy New Year to all.while.
A good and modern post office, basic postal services are provided. There are three operating windows. True, payments are not accepted, this is both a minus and a plus, because the queues are small, and sometimes there are none at all!
The queue goes in order, there is no separation by window, everything is in a pile - therefore, to receive a parcel without payment (2 minutes) you have to wait until people send a bunch of parcels, pay payments, fines, etc.
Waiting for 1 hour is the norm, unfortunately
There is an electronic queue. A table for children with pencils and coloring books. It is better to come in the morning or in the afternoon, in the morning there is a queue to the sky. You're swinging to stand)