Nothing has changed in 10 years...the queues are huge... There are 2 specialists out of 13
And in masks, it's generally difficult to expect ...
Everything is very long ...
Elderly and slow-moving personnel..
It couldn't be worse. Transfer money from one agreement to another for 10 days, according to the new agreement, the mobile application works no earlier than a day later. And the money is withdrawn within a minute and a half. There are no competitors, they do what they want
Everything is on top . Only there are long queues , this is most likely due to people who do not know how to properly use the services of an electronic queue.
Some problems: the lack of a normal personal account, almost any issue requires personal presence, constant queues - in fact, all possible problems of a monopolist. The only plus is the polite and competent staff.
Euro repairs were completed for our money. The quality of services is poor. And they also want to sell new services. From August 9 to 12, there is no connection, they do not want to compensate.
The services provided to the population are not the most budgetary, and if they are provided, they do not correspond to the stated description. Imposing an additionalservices or the best rate. There are 20 maintenance windows, of which 4-5 are working. Because of this, there are constant queues. Not the best provider.
Huge queues, though electronic. There should be 12 specialists working and 3-4 on site. There is no admin administrator of the hall who can be asked to know for sure whether it is worth waiting in line or not.
With a lot of advantages in the form of an electronic queue, a large number of customer service specialists, a significant disadvantage that covers everything: a huge queue! Always. At least 40 minutes of waiting.
The staff is pleasant and courteous. They will always help you solve the problem and choose what you need. Well, tariffs are growing everywhere and quality is more important here.
Well, what can I say... employees are crushed by the system. They do not want to look for a way out of controversial situations. They are not user-oriented. The paper bug is a rhyme about them. Until you go to the boss, you will not be able to solve the problem. And the queue ..... there are probably no such queues anywhere else...
I had to give up their services.Expensive and not interesting
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Денис В.
Level 4 Local Expert
August 23, 2019
The specialists in the windows work well, are friendly and will tell you the best tariff for the Internet and phone, but the queue is very sluggish, but this is not critical, everything depends on the specific situation. But the fact that the payment terminal in the hall does not accept MasterCard cards is not good.
It's a pity, the photo can't be uploaded. Perhaps this is not always the case, but I was on a weekday, at 16 o'clock. Out of 12 jobs, 4 worked, as a result, I served 1.5 hours. Fortunately, the employee turned out to be a wonderful person. I wouldn't put more than one star that way. In short, a huge disadvantage is a very long waiting time. I repeat, maybe it's not always like that.
Their main disadvantage is the lack of competitors in the market.
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Anonymous review
January 18, 2018
From 12.00 to 14.00 on January 18, 2018, they were supposed to come to carry out work in advance agreement with the contractor. No one came, called, or apologized. Why is there such disrespect for subscribers? They also have jobs, their own plans, which they ruin with their boorish attitude. Moreover, I called the contractor back, who promised to sort it out and call me back. I thought it wasn't such a long process, but the phone is silent. Not only did they take away two hours of time in the middle of the working day, they also tied them to the phone to wait for a call and clarify the situation.
Forcibly changing the number and a threatening notification letter do not add to the joy of the phone service. It is a pity that the consumer's opinion is not taken into account at all. The impression is depressing.
The provider is a monopolist.
He forcibly and persistently tries to install his equipment in the apartment, even after the termination of the contract for the home phone.
The holy of holies of our provider. There are no questions about communication, but I always want to cry on the Internet... I can't figure out where my 100 megabits are... And endless queues..