Beltelecom
106 reviews
October 27, 2024
I use video surveillance from Beltelecom. It is often impossible to watch videos either on the record or online. I called and left a complaint. Uselessly. Apparently, specialists of the lowest level and knowledge are working. Today, the picture of yesterday hung in the video surveillance. They try to justify themselves on the phone, but it doesn't do any good. I don't give a single star, as this is not a problem for a single day.
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1
January 30
Subscribed to the channel "Yasna 100". I make the payment a month in advance according to the tariff. But after the 20th, they start sending SMS messages demanding payment, otherwise they will block the channel. During the period from January 22 to January 29, 4 threatening SMS messages were sent to the phone! What is this method of working with clients? The day before, Beltelecom announced that a shutdown is possible only after an 80-day delay. Truly, the right hand does not know what the left hand is doing!
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2
December 9, 2024
We were here on Saturday. We connected the Internet. Fast waiting (~5 minutes), electronic queue, the operator is polite, friendly, no questions asked. I don't understand why there is so much negativity in other reviews.
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November 19, 2024
The largest telecommunications company in Belarus.
I've been using her services for more than 10 years and I can't write any complaints about her. Personally, I am satisfied with the quality of the services provided to me.
And there is no special need to come here. Only when connecting services and if it is necessary to replace the equipment (modem or set-top box). All other issues can be solved remotely (without getting up from your home sofa) through the My Beltelecom application (which I actually do regularly)
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September 7, 2024
Polite attitude to clients, but they are not experts in their work. Due to problems with the Internet, we contacted Beltelecom to replace the modem. They replaced it with a new model, but in the end we got an old modem from 2016. The Internet started to work even worse. A week later, we came back to replace the modem, but this time it doesn't connect at all
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1
2
October 4, 2023
I want to express my special gratitude to the sales manager of the Beltelecom a service center, Valentina Malyarenko, a very kind, sympathetic person, a professional in his field, sociable,, it's a pleasure to communicate with such a person, knowledge of his business is at a height, I ask the administration to take my feedback into account, and encourage the employee, with her help was acquired the product, we are very satisfied, thank you!!
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2
2
October 1, 2023
It is light, spacious, the experts are top on the pros all.
The queues are huge or I was so lucky, there is a store on the territory from the same office, the prices are off the scale, the minimum difference for the goods is 100p
At the moment there are no new consoles, "new" equipment is used
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3
November 23, 2023
I don't know how to describe it in the worst word, but these are monopolists and scammers. Since August, I was secretly transferred to the promo 50 tariff, before that there was a promo 100 tariff, and at the same time they did not warn me. And I paid the same amount as for the promo 100 tariff. I have all the evidence. Then noticing, I went to the department to sort out what nonsense. Not only did they not want to serve me, because there was an hour left before the end of work, they also sent me. I have all the evidence to sue, there would be time and desire.
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1
2
December 15, 2024
I PUT 4 AND THEN WITH A STRETCH , ALWAYS, EVEN WHEN THE INFLUX OF PAYMENT PAYMENTS WORKS HALF OF THE WINDOWS
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January 1
We have a smart lounge, we were left without Internet for the new year, without father's greetings,
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January 2, 2024
I've never managed to get to the coveted window quickly - maybe I'm just unlucky with this department?(( the city center and, despite all modern means to improve service, it takes a long time to wait...
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1
3
September 20, 2023
The only negative is that the electronic queue did not work, well, I don't really like the company either, but in general customer service is 5 out of 5, the staff is pleasant, they consulted well, quickly
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3
1
March 21, 2024
The staff explains incomprehensible questions in an accessible way and is quite friendly. But the work is very slow. When you see 5 people in line, you realize that you are here for an hour
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2
2
October 20, 2022
It's easy to connect, but judging by the people coming in, it's hard to disconnect.
We were connected to a package of services, no questions asked, everything went easily and quickly. The only thing that is strange is that for some reason they ask for a document from the owner of the apartment, and this is generally, if let's say a person rents an apartment, the owner does not want to conduct Internet, but the person needs it, anyway the Internet is on the person, not on the owner, in the Russian Federation, it connects without problems, they immediately requested a certificate of ownership.
When I was there, there were 4 scandals with the fact that people came to close the account, and they were asked to hand over some wires, of course people do not have them, a scream-or begins, and this is systemic. It's very strange, isn't the company already suing the user if he doesn't hand over the wire? It's ridiculous and it hurts your reputation! It looks from the outside, as if the organization is on the verge of bankruptcy, they say every wire is needed, as if they cannot be bought anywhere, as if in North Korea, where even plastic flowers need to be rented and then, after laying, they need to be carried back again.
The master who connected the Internet is the best, explained everything, told, showed, spent a lot of time, but everything was cool.
The services are stable, but sorry for the speed... in the Russian Federation, 2gb / s has a speed, but here the max is 200mb / s and then, as they say, 160 well, 170 maximum. It's funny. Probably the KGB does not have time to process data streams at high speed. Can't they increase their speed already? Of course, 100mb/s is enough for me, but sometimes I really need it faster, since I have 5 computers, and I have work on each of them.
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4
1
April 13, 2023
Recently I had to contact Beltelecom. Well, I'm pleasantly surprised. It used to be much worse. The girls, as a selection, are all smart. I work quickly, everything is explained in an accessible way.
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4
April 3, 2024
The request for the repair of Wl-FI was fulfilled, but it's terrible, the organization does not issue shoe covers?One worker came into the house in kerz boots, it's creepy.Beltelecom has a question for you?
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2
3
February 25
The Internet is very bad, the speed does not match
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1
March 20, 2023
A monopolist in services. But, it provides high-quality services. The staff is friendly and adequate. He calmly answers the questions asked. Well , as everyone has opportunities at work .
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3
1
July 13, 2023
I wanted to connect the Internet
So they don't have modems, "they didn't receive them this year" they encouraged me, told me to wait, maybe someone will bring the equipment
They do not want to solve the issue in any way, to speed up or help, to offer an alternative
I asked if I could buy my own or transfer it from Minsk, also a refusal
This attitude is frustrating
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4
2
August 18, 2022
I want to express my gratitude to the employee, Elena, she helped connect the grandparents in the village of Pervomaisky. I explained everything in detail, I spent maybe 2 hours on communication. I want to express my great gratitude, the master arrived, everything was done quickly, clearly. I called 8016-364-11-30 (I spoke with Elena on this phone). I hope the organization will notice this review and give thanks.
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3
1
September 2, 2024
They work very, very slowly, it's just terrible nowadays
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1
1
January 31, 2024
I dialed 64-11-60, I'm sitting in shock, they said "dial wherever you want, what are you calling me for" and hung up, I'm sitting in shock...eh
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3
June 27, 2022
Modern building, services and technologies offered; friendly, competent staff; convenient additional opportunities for customers. And we estimate the cost of services depending on our income!
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4
2
April 6, 2023
The terrible quality of the services provided (Internet). In my opinion, the price should be 3 times lower. If there was competition, this type of service would have to be closed.
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3
2
December 20, 2021
I used the paid blocking service of the YASNA package for 15 days, specifying the date and time of connection after a pause. On deletion, I checked through my personal account that the service is connected. Upon arrival, the Internet worked when turned on, but after a couple of minutes it froze.....it turned on SPONTANEOUSLY ! paid blocking for 15 days, but there is NO information about the previously ordered blocking! There has been a technical failure! BELTELECOM does not recognize this! It is clear that there was no traffic during that period, but nothing can be proved. I was charged money for not using the service and for FALSE BLOCKING! PEOPLE! BE CAREFUL! Our leading telecommunications company advises you to call 123 and check the inclusion of services!
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4
2
November 30, 2024
Normal mail
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September 12, 2022
How slow everything is with them!!! What kind of Internet, such is the work of the staff of the Baranovichi service center!!! The queue may not be big.... But everything is terribly slow!!! Therefore, you have to sit for several hours!!!
The only thing is that the equipment is being changed quickly!!!
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5
March 14, 2024
The poorest organization))) You should bring your own cups.
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2
3
August 25, 2024
They work slowly. The queues are long.
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1
October 10, 2024
Everything's fine
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1
July 19, 2024
It's just a terrible office. There are no advantages. I came in at 6 pm and left at half past the 8th...one window is working, but there are a lot of people
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3
3
November 15, 2023
The office is good, the service is not bad, but the Internet is two
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2
December 1, 2021
A convenient electronic queue system, not very fast, but you go on your question, you were there several times when changing the modem, the consultants explained everything, there were no questions, but in general I try to solve issues with the provider by phone or through the website.
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3
2
January 28, 2022
The nightmarish work of the staff. I've been trying to find out through 123 or websites the phone number of employees with legal entities or even someone from Baranovichi. They gave the numbers 50-00-11 (short beeps all the time) , 65-88-44 (no one picks up the phone) . Does anyone work? As a result, the problem remains, there is no dial-up and communication with employees!
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6
1
March 4, 2024
Huge queues.
Almost always
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2
February 14, 2022
I can't call them anything but a SCAMMER.I pay for 100 m/b, but in real life, I see 30 m/ b and this is during the day.In the evening and at night there is no Internet at all.All calls to the technical service are useless, they are not working at this time.When communicating with the so-called "specialist", it seems that the client is not me, but him.It's complete nonsense...
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11
January 8, 2022
The queue is practically not moving, there are 5 people in the queue, and you wait for more than an hour, as if one grandmother is working, and not several specialists. Terribly slow . It's easier to just pay monthly for their service, which you came to turn off, than to sit waiting for hours. No one is in a hurry to do their job. Disgusting
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5
2
September 6, 2022
Excellent service. Connected, configured! There was a problem with the network, the issue was resolved quickly!
👍
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3
April 20, 2022
Half of the buttons stopped working on the ZALA remote control. It was replaced quickly and for free with a new one. I was pleasantly surprised)
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4
1
June 2, 2022
It is a very beautiful and functional building. And the location was chosen well.
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3
1
September 11, 2021
The fiber was carried out, well, I think finally a normal speed will appear. And there's nothing like that! From the phone, the speed is much better and without interruptions.
The service (human) is good, the product itself is a huge horror and disappointment of 2021!
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7
2
August 22, 2022
I went to reissue the documents, I've been sitting in line for 2 hours, as the flies barely move, the service is disgusting. There are a lot of offices, and 3 people work.
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5
1
January 11, 2024
Installment items are very expensive
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1
3
August 24, 2023
A normal institution and working properly...
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5
October 15, 2021
Technical support is on the level, all employees are very friendly, almost any problems that arise are solved. Keep it up and go ahead
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3
May 4, 2021
It seems to be the top monopoly of the country, and after the construction of the underground communication, they do not take executive pictures, and even more so they do not put them on a tablet, which is prescribed in the law.
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6
December 6, 2021
There is no worse Internet, mobile Internet works better than fiber-optic, and only one excuse is this or that. It sucks
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4
1
February 3, 2021
The assessment is drawn by the fact that there is a lot of service, more or less service too ... But... I am becoming more and more convinced that we are stuck in the distant USSR in terms of development.
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9
March 12, 2022
During the day, they disconnect from the main board. The Internet is not working. I can't get through to find out the reasons. Baranovichi.
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3
1
November 6, 2019
Great company.Excellent service at the service center.Good and flexible tariff plans.The remarkable attitude of the Company 's representatives .I highly recommend it.
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5
9