A wonderful office from Beltelecom. Very professional staff. They reconnected, explained everything, showed me, and told me. The atmosphere is inviting, if there is a queue, it's nice to sit and wait.
The quality of services is satisfactory, but the quality of service is terrible.
There's always a queue, always slow, always crowded. There is an empty cabinet for the interior in the lobby, and people are standing tightly like on a bus. I forgot the password to my personal account - you can only get a new one in person upon presentation of your passport! To hand over the modem - only in person upon presentation of the passport! Are you serious? In 2025, such a service?! Since I arrived, I decided to change the modem to an updated model. After 2.5 hours in the queue, I find out that the modems are out. Couldn't you have warned me earlier? There were different people waiting, some retired, and some with children, and they sent everyone home.
I arrived, took the ticket, waited a little, the specialist called, I told her everything that I wanted to change the tariff. She offered what they had, picked up, signed a new contract, installed the app on my smartphone and that's it. It didn't take long, everything was clear, well done. I was there in the morning, almost after the opening, 1-2 people