Beluga
171 review
October 14, 2024
I liked the hotel, stayed with my family, it was very cozy, the staff was polite, the largest room was provided to us, from September 25 to September 28, Baizar and Ardager were nearby, we walked there, all restaurants and cafes were cool nearby, it was cozy in the hotel, water was constantly supplied, an ironing board and iron were right next to with the room, it was very convenient; especially for us, since we arrived at the event, it was very cozy in the hotel, I liked the breakfast, the cookies are delicious, they cook right, the only thing I want to advise the hotel is to buy an expensive Italian machine for making real delicious coffee, everything else is super, no questions, everything is clean, towels were provided constantly clean, not by the hour, when necessary, but at your request 👏👏👏
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June 23, 2024
The location is good, everything is quite new, the equipment is working, the plumbing is fine. The room is clean, cleaned regularly. The staff is courteous and works quickly.
Of the small disadvantages - with a heat of + 40, the air conditioner must work constantly. If you leave, it turns off and then wait for 20 minutes for the cold to catch up. The breakfasts are monotonous, although quite edible. In general, I recommend an acceptable price/quality ratio.
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October 2, 2024
A pleasant and clean hotel. The breakfast was fairly standard, edible and fresh. The rooms are clean and cozy. There is a balcony overlooking the construction site, there is background noise, but tolerable. When I returned in the evening, I saw that the room had been delicately cleaned.
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July 16, 2024
A good level! 👍 clean, cozy, snow-white bed linen, breakfast is included in the price, which makes it easier to stay in the city, the location in the city center gives you the opportunity to see its sights))
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April 28, 2024
A great quiet hotel, it feels like you're alone in it) Located in the city center. Pleasant rooms with unobtrusive service, while everything is clean. The room has all appliances, air conditioning, kettle and TV. The bathrooms are perfectly clean. Delicious varied breakfasts (buffet). I recommend it!!
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November 22, 2023
The overall impressions of staying at the hotel are positive, there are many good moments such as: good repair, convenient location, clean rooms, responsive staff, near a large shopping center. We lived for several days, no cleaning was carried out during the whole time. Otherwise, everything is fine.
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February 4, 2024
Very comfortable, clean and cozy! Good breakfasts! The location is also very good, it will not be a problem to walk to any interesting places!
I recommend it to both vacationers and business travelers!
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August 25, 2024
Everything is beautiful and pretentious, but in fact we could only check into the third room. In each previous one, something was missing or broken. In the third room, the remote control from the air conditioner did not work, we did not even talk about this little thing, and there were no towels. Towels were brought (and not all of them), we ourselves rearranged the batteries from the TV remote control. In general, we spent the night. I think that the service could have been better for such a hotel.
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September 27, 2024
Not a bad hotel. In downtown. The breakfasts are not delicious. For this, minus 1 star. And so, in general, everything is usually fine.
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July 16, 2024
The rooms are good, the breakfast can be better. But for a rest after a long journey, the hotel is good. The location is good, there is a shopping center and cafes nearby.
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January 29
Nice hotel, clean room, the breakfast was really not very good, but they said it was out of season, because of this
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November 5, 2023
I was in transit to Atyrau, I chose this hotel based on reviews and regretted it.
The room is small, but it's enough to spend the night. The windows overlook the wall of a noisy shopping center, where the humming ventilation is just coming out and there is some kind of construction on the roof of this very shopping center, and, accordingly, mountains of garbage.
The room itself is very hot, the battery cannot be adjusted, the ventilation does not work, it is stuffy. You open the window, and there are smells from the waxing from the shopping center. In general, a vicious circle.
Because there was an early departure the next day, I asked for a lunch box with breakfast at the reception. The administrator specified the time twice, entered it into the computer and assured that everything would be on time. And in the morning, of course, a surprise! A sleeping administrator and not understanding what these people with suitcases want from him ...
Hastily they threw us something from food in the kitchen, including unwashed apples with stickers. Well, okay, we are not picky ...
I will not advise this hotel, absolutely the price does not match the quality.
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January 29, 2024
Nice and clean rooms, courteous staff, excellent service, buffet. The next time I fly on a business trip to Atyrau, I will definitely stay at this hotel.
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1
January 31, 2024
A good Hotel, comfortable rooms, Wi-Fi, breakfasts with a rich selection, I couldn't even try everything a little bit, there is a smoking room on the balcony, of the cons, the carpet in the room was stained, and the stains on the curtains were a little confused…
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1
November 23, 2022
Stayed for 3 days. I liked the good location in the city center, comfortable bed, balcony, beautiful lighting of the building, friendly staff. A very simple breakfast, brewed coffee for a fee. I didn't like the constantly changing water pressure in the shower and, accordingly, the temperature. After three days of replenishing shampoo, there was no gel, only what was on arrival-1 tube, there is no soap at all. In general, by local standards, it is quite consistent with the price-quality ratio. To diversify breakfast, fix the pressure and replenish the shower accessories and will generally be normal.
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August 29, 2024
The rooms are not cleaned, I called the reception for 4 days in a row to clean the room. The administration's answer is very simple: nothing terrible happened, they just forgot to clean up... that is, for 4 days they simply forgot to clean the room.
It's useless to go to breakfast after 08.45, you won't find anything except tea bags. It's a very boring choice until 08.45...
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September 5, 2024
A wonderful hotel and very attentive and professional staff, delicious dishes in the restaurant!
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October 2, 2024
Positive
In the centre
There is a buffet
The room has a balcony
Minus
It's a little dirty on the balcony
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June 17, 2023
The administrator is super, he will resolve any situation in favor of the client.
Friendly staff
Cleanliness, comfort and coziness
The location is very convenient
The hotel restaurant is delicious
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December 8, 2024
A good hotel.
Clean, comfortable and cozy.
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November 18, 2024
A good hotel . The price is too high compared to Astana . The rooms are not worth the money.
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September 18, 2024
Well, no..this is absolutely not 4 stars. I am attaching a photo of the room BEFORE arrival. I asked for the sofa to be cleaned, but nothing was cleaned.
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May 27, 2023
Overall, it's not bad. Breakfast is acceptable. The bed is too big for the room - hiking around is narrow. The water pressure and temperature change every three seconds. The shower is just a watering can on top. Not on the hose, not on the bidet. To wash your feet or what else is difficult. WiFi is good. There is a minibar and a bathrobe. There is a balcony. The rooms facing the rear facade are noisy (if you open the window) - powerful air conditioners of the neighboring shopping center are working.
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1
June 17, 2023
Not a bad hotel. The furniture and plumbing in the room are good. Everything, in principle, is there - a refrigerator, air conditioning, a kettle. Water and tea are renewed every day.
Breakfast is quite meager, normal coffee for an additional fee
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June 26, 2022
A great hotel. The staff is wonderful, they solve all issues quickly. The rooms are clean, there is everything. The balcony in the room allows you to do a lot). The breakfast is a regular buffet, there is not enough coffee machine, but everything is fine.
I was satisfied with the week of my stay. There is a supermarket nearby, with a large selection of everything. The location is very convenient. Thank you all!
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November 3, 2022
I like the hotel, I am a regular guest.And that's why, in order for the Hotel to develop and prosper, I want to leave this review.
Modern hotel, clean, well maintained. the staff is helpful. The rooms are cozy, the furniture is good, the linen is new, the cleaning is timely. But all this beauty, like a fly in the ointment, spoils the KITCHEN. Of course, this is my subjective opinion, but the food is not tasty, monotonous. We stopped having dinner at the Hotel restaurant. I stay at the hotel for six months twice a month, there is something to compare. Please change the cook, morning porridge on the water, it's too much (02.11.22)!!!!!!! The food for Breakfast is cold after 30 minutes (not heated), sausages and all sausage cuts are tasteless from the word at all, a meager assortment.
The Hotel itself is above all praise, make adjustments to the Kitchen and you can safely draw the fifth star.
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1
August 17, 2024
The rooms are super, the wifi speed is good, the breakfasts are excellent and the prices are reasonable.
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November 29, 2024
Breakfast is on fire! The rooms are good. The shopping center is accessible. Everything is OK!
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April 7, 2023
Excellent hotel, convenient location in Atyrau, friendly staff. Clean rooms, excellent breakfast, delicious restaurant menu. Stable wi-fi,cable TV.
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March 2, 2023
I liked the hotel, stayed earlier, excellent service. The restaurant is not very popular, there are few guests, you need to work on advertising. They cook delicious, especially pike perch, 4 because the name Beluga speaks of fish, but I almost don't have it. An astra was prepared for us to order, but it needs to be agreed in advance
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August 22, 2024
Although the view from the room was on the construction site and the roof of the shopping center, I liked everything. Clean, not noisy, delicious breakfasts, good coffee was prepared for a fee.
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October 28, 2022
Nice rooms, pleasant and helpful staff.
Clean, the breakfasts are also delicious, without much variety, but still, very good.
They were allowed to check in with the dog. Special thanks for that!!
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November 14, 2024
I liked the clean, and the staff is polite
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April 17, 2024
The rooms are clean. Helpful and decent staff. A comfortable quiet courtyard at the entrance group.
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1
1
July 24, 2023
So it's my turn to write a review about this hotel. I must say right away that the impressions are far from ambiguous. They booked a room for us and even paid for it, as a result, they could not find the reservation of our room upon arrival. It was the first bell, the second sounded when we finally deigned to find a room, after a long time looking for a reservation and payment. The second bell in the photo is the number that was provided to us upon check-in. We were on a business trip to Atyrau. And they were just shocked by the service, or rather its absence. When we went down to the reception and asked the employee what kind of incredible splendor and royal mansions it was? The answer was: I don't know, everything is fine, but what is wrong there? We showed the photo))))) They didn't apologize at all! And during the cleaning of the dirty room, which was offered to us at first, we were checked into an improved deluxe room for a while... BUT with a mandatory surcharge of 4000 tenge for each day of stay. We told them to resolve the issue with the customer. As a result, we settled into the deluxe - a big name, however. In fact, it's not a bad standard. But at least there was no chaos and devastation. I got into the Booking and what I saw))))) that the difference between the rooms there is only 1000 tenge. I informed the reception about this. She said to return our cash to us, we will pay for the booking with booking and stay in deluxe at a cost cheaper than the customers paid for the standard. Only then the issue was resolved.
Service or lack thereof. Since we came to Atyrau for work, namely from the restaurant and hotel business, training, service and everything in this spirit, we paid attention to everything.
Breakfast.
They can be treated in different ways. But here is the attitude of the staff to the guests, a separate song is a fairy tale. Immediately after the adventure with the room, we decided to go for breakfast, since it was early, around 08:30 in the morning and we wanted to eat after the flight, we went to the restaurant hall. The tables were with and without tablecloths, without tablecloths were either occupied or not cleaned after those guests who had already had breakfast. We sat down at a table with a tablecloth. We chose what we could eat from this "abundance" and started eating. Immediately, a waiter with a ponytail rushed to us and informed us that we urgently need to get up and move right now, since the tables are set for some kind of event and we are interfering with this event. Being in a bit of shock, we asked where he offered us to move if the tables were dirty or occupied and the event would start only in an hour? He did not answer us, but continued to insist that we get up. There was a very clear and persistent refusal from us. They ate quietly and left, being incredibly impressed by the "hospitality and service" of this institution. In order not to be distracted by this zone once again, I will describe all the points: in principle, this young man greets strictly men in the morning) women ignore, it's funny)))) I ate mostly porridge for breakfast, there was not always butter (((( I asked this waiter - the answer was: no butter was given today. The pastries for breakfast were dry, the bread was not fresh, the scramble was cold, the glaze was a dead fish eye, smoked, the sausages were cheap and salted, the cheapest yogurt and tea for brewing. Instant coffee, if anyone cares. A few nuts and dried fruits are rarely replenished. In recent days, on the 20th of July, they began to take out breakfast by order, strictly in portions, sometimes they waited 15-20 minutes. The restaurant staff does not know what sanitation is, it hurt my eyes to watch how they wiped the table with the same cloth and rubbed the appliances without gloves, touched my hair or ate right behind the counter, chewed gum, drank right behind the counter.
The balconies are dirty. They do not vacuum during cleaning, the plumbing was poorly washed, so badly that they bought a remedy and rags and washed themselves during their stay.
I had to ask for toilet paper several times.
There is no iron in the room, it is on the floor, in the common corridor, but without an ironing board, we lived on the 5th floor, saved the steamer, which I brought with me.
There is a safe, hairdryer, TV, air conditioning.
The bathroom is not comfortable, there is no curtain, no glass, you can't take a shower standing up, everything flies to the floor.
2 towels and a bathrobe are provided in the room. They were clean, but we had one towel already wiped.
In general, not 4*, gentlemen and ladies, not 4* at all. Although there is a lot of pathos and decoration at the reception. You can make everything much more comfortable, cheaper, but pay attention to the little things, service and attention to guests. Dust in the eyes, even if it is golden, is still the same dust, unfortunately.
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2
September 25, 2022
There is a good room stock, although in the standard room all the accessories were for one. The bed is comfortable. Minus a star for the noise from the street - of course, the hotel itself has nothing to do with it. It's just a fact - it's noisy. If someone smokes on the balcony, there is a smell of smoke in the room. Another point: wipe the balcony sash from the outside - it is unpleasant to open into the room and get a layer of dust next to the bed.
The breakfasts are excellent - a varied buffet.
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December 12, 2024
The rooms are cleaned every other time, the shower is not comfortable at all, the kitchen is not very
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July 1, 2023
1. Rooms like in 3-star hotels.
2. Behind the hotel there is a field of chillers from the shopping center and a construction site, all this makes a lot of noise. My windows were in that direction.
3. There is a shopping center and a hotel near the square.
4. The lobby of the hotel is beautiful.
5. The breakfast is mediocre, for a 3-point hotel category.
6. At +35 on the street, they don't even think to turn on the air conditioners in the corridors.
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June 1, 2024
I won't come here anymore, bad breakfast, not a comfortable bed, small rooms, high price for such a service.
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February 12, 2024
A normal hotel, with a good location. It is clean, there are no foreign smells, there is a restaurant.
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1
December 15, 2024
The food is good, the rooms are not 4 stars. The location is convenient. The staff is friendly
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October 17, 2023
Decent rooms, service.
Delicious food is prepared in the restaurant, but not in a hurry.
In general, I try to stay here.
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October 30, 2023
Quickly settled, the hotel is clean and modern. A normal breakfast. Nearby there is a shopping center, cafes, restaurants.
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February 23, 2024
A good hotel. Everything suits me. The breakfast is excellent. The staff is polite.
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February 3
Nice hotel, the staff is polite
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May 25, 2024
Very nice hotel, clean, comfortable rooms. Good breakfasts
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March 1, 2023
The hotel is new, but the linen is not very clean. The staff is polite. The restaurant downstairs is nice but expensive. The breakfast is a good, varied buffet.
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October 2, 2024
Polite staff, clean rooms!
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December 9, 2024
Nice hotel, only the rooms are hot))
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July 16, 2024
Overall, it's not bad. Good plumbing, comfortable mattress. But the view from the window is not very good. There is a merchant nearby. The breakfast is weak, the choice is very poor.
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