Once a month I come to pay the mortgage at the branch on Prytytsky 93. Yes, the service is slow and it seems that this is not the fault of the staff, but of the software equipment: the specialist quickly enters data into the computer, but the download takes about 3-4 minutes and the two of us wait with the specialist. I would love to pay the loan through the terminal, but for the property deduction it is necessary that the full name be on the receipt or receipt, and then the difficulties begin. The terminal that stood at the entrance to the office was replaced a couple of years ago and it does something, but it does not accept payment for the loan. There is a good quick info kiosk from BelWEB in the vestibule of ALMI, but it does not punch the name on the receipt, although it shows this data on the screen. No matter how much I turned to the changing heads of this office and to the bank itself with a proposal to improve the software a little bit, nothing happens - you pay through an information kiosk and still go to a specialist to make out a copy on a check so that the last name is registered, taking up the time of employees and customers.
I ask the management to pay attention to the woman who works in your department.She is elderly and wears glasses .Initially, she started being rude , did not even provide any help with my question about the bank card.Previously , a nice young girl came and served , helped and explained .Terrible service this time
The bank's schedule is, of course, so-so
10-19, many banks work on such a schedule on weekends, but here in order to make it you need to fly straight from work and still, perhaps, stand in line, and make it so that it doesn't close👎
There are huge queues, there is no cash register, specialists work instead of the cash register and I understand that operations at the cash register are their last priority. Lack of currency, more than $ 100 is already a problem to pick up. Experts openly lie about card packages and their capabilities in order to sell you a more expensive package.
We sit for 40 minutes and wait for the employee to talk about roller blinds . It 's extremely slow and the chatter is not relevant . The service for one person takes an hour.
It is always perfectly clean, cozy, electronic queue, there are never crowds, everything is fast and to the point. Conveniently, I took a ticket and walked around the shopping center to kill the waiting time.
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Наталья Рулинская
Level 3 Local Expert
December 2, 2024
Not a branch, but a branch of hell. If you like to stand in line for a couple of hours, you are welcome here. The bonus is the unsuccessful opening time of the department
Incredibly slow service. In 15 minutes, two (!) customers were served by three cashiers. One of them just changed the currency, an operation that takes 2 minutes in a regular bank! For 7 minutes, one cashier simply ignored the fact that the customer did not come up to him on call, did not even think to call the next one, until the queue from the electronic itself turned into a Soviet one. Then the employees of Almi came and got in without studying, but even they could not be served on time due to the excessive slowness of the staff. I never got my turn. A disgusting department.
The most terrible bank in Belarus,
I came to replenish my account there were 3 people in line 2 at the checkout, 2 left the checkout, 2 remained in the queue, after half an hour people came took coupons and after 5 minutes 2 of them were called in the end spent 2 hours to replenish the balance
The service is very slow. How could you combine a customer service specialist and a cashier? Everything is mixed up: people and horses. While I was standing in line, the exchange rate has already changed and lost virtual 20 rubles. And all thanks to the "one window", when a card is issued in front of you for 20 minutes, and then you change the currency in 1 minute 🤬
The department is not working, and you have the worst employees.Don't set foot there anymore.You stand in line for 20 minutes, and then the opa puts a sign in front of your nose that doesn't work.Did you decide to go to lunch, but you couldn't have warned in advance?
The only thing that is convenient is an ATM. As a rule, 2 specialists work with a good attitude towards clients, but the waiting time (at those moments when I tried to get there) was at least 20 minutes.
This department is working sooooo slowly. I will try to avoid it. In order to issue a card, waiting for my turn took 40 minutes, about the same amount of registration. One of the unpleasant moments was that I was never notified about the readiness of the card, I had to call the call center myself and find out. Well, I had to wait 40 minutes in line to get the card again.
On the positive side, the staff are polite and calm, even despite the nervous situation in the client camp.
Very muddy workers.... One of them was shaking with fear when our turn came. And we had to transfer a large sum to the developer. As a result, they transferred from another employee, actually the same no less muddy, who holds the position of some kind of economist and asks us strange questions, it feels like they were in some kind of "prostration"... Thanks to the woman, probably the head, she explained everything correctly. And remove these muddy ones altogether...
Try to get more people out of the offices on Saturday. I will tell you a secret, but not all customers can use your bank on weekdays. And with only two offices working on weekends and huge queues, the service takes several hours. Or do you propose to follow the tactics of grandmothers in the clinic and take a queue from 5 in the morning?
I would like to sincerely wish all your top management to come down and serve at the branches in Momo or Almi shopping center on Kamennaya Gorka on the weekend. By the way, the staff works well in these conditions, in particular A.V.
The branch is not convenient, the service speed is very low, I am a client, once a month it is necessary to make a payment, I tried to pay here several times, as a result, I concluded that it is better to get to another branch, it will turn out the same in time. It's a pity that the ticket office at the Scala shopping center was closed(
A neat little bank, not a lot of space, everything was neatly drawn up on the card, everything was quickly and politely explained and told by the girl.
they refused to pick up the card forgotten by the customer at the BelVEB ATM. The card was from Priorbank. They sent her to give it to Priorbank. Do I need it? well, since I'm kind, I went and gave it away, but in my opinion it shouldn't work that way)