I would like to express my deep gratitude to T. V. Meleshko for her professionalism. An excellent specialist, always friendly and smiling, regarding my situation, thanks to Tatyana Vyacheslavovna, the bank not only did not lose a client and a depositor, but on the contrary, I increased my deposits. There are more such specialists for the bank.
Extremely negative memories.
When trying to withdraw a large amount from the account, the employee made a mistake and the money was debited from the account, but they could not give it to me.
The head did nothing until he raised his voice at him and threatened to call the police. I had to force him to strain the IT specialists, who had already finished their working day.
As a result, I received the money almost three hours later, two hours after the branch closed.
I'm going around in a big circle now.
Excellent department, I applied here a couple of times, everything is fast and clear.
Special thanks to Ekaterina Dichkovskaya. She helped me on the spot and suggested how to solve my question better and faster. I communicated kindly and kindly, that's why I had pleasant emotions from visiting the bank.
There was 1 person in the queue in front of me, I spent 1.5 hours in the department, despite the fact that there was another free specialist. We were repairing the entrance group, we couldn't hear what the girl was talking about. The worst bank branch of all!!!
I have no disadvantages.Some advantages.I am very grateful to the specialist Meleshko T.V. She quickly and professionally solved my questions.She is a very kind and helpful employee.I wish her well and professional growth.
This is a tin!!!
Salary project - impose a package of services "Everything is optimal" by default. They impose SMS notification. Some employees were given black cards for 50 rubles per month. YOU CANNOT CHANGE THE PACKAGE DOWNWARDS IN THE APPLICATION. and there is no application as such. Don't mess with me!
It's just a disgusting place. The answer to all my questions is "I do not know" "I cannot", but who should know, am I? A WHOLE HOUR OF CHOICEST CRINGING AND WINDING SNOT ON YOUR FIST. It felt like I was more into it. All the employees gathered and "attacked" me, although I asked for help. I asked to show it in the contract where it is indicated, tried to send it, saying, look at the documentation on the site, insisted that they show it themselves, as a result, all the employees leafed through these contracts and eventually sent me). I came to another department on Moskovskaya Street and everything was done in 5 minutes
to exchange currency, you need to sit for 20 minutes while corporate clients are being served, then when the turn comes, it turns out that the exchange rate is fake, it is only for bank customers, but to find out, you need to sit out the queue
Disgusting
Dichkovskaya and the "intern" worked
Currency exchange for 25 minutes of waiting! THIS IS TRASH
The window was empty for about 10 minutes.
No one cares, it works very slowly - it can be seen that it delays time.
Disgusting service
I came to change only $ 200, it would seem, pennies, but in the end I received them after 40 minutes. Not another foot!
I was very pleased with the bank branch! Excellent service, friendly staff and a professional solution to my problem that I have addressed. And the most important thing is the prompt resolution of the issue, which is very important, because I saved a lot of time and moral resources. I want to thank the staff of the department for their excellent work!
A very obscure bank branch. It would be better to open normally with currency exchange, full-fledged cash desks, rather than two or three employees who do not care at all for their clients.
The bank itself is located in the right and accessible place, which is convenient.The staff is professional, they always go to the meeting, they do not refuse anything.Everything is explained in an accessible and understandable way.They are pleasant to communicate with.In general, one hundred percent of the 10 points, I would put 10.
I applied to the department with the issue of obtaining a loan. The specialist told the interesting points. Everything is clear without water. Beautiful, stylish compartment, I was satisfied with the service.
I have been to this department 2 times and twice something did not work due to technical problems. They do not advise banks on products well (fortunately, they found out everything in advance).
The negligent work of the employees was given out 2 times and provided services according to my old data, although I provided new ones (maybe this is a plus).
Of the advantages, few people (either because of the new area, or they know that everything does not work the way they want).
The service for obtaining a password from Internet banking has not been working for 4 days. The problem is that you can only get the password through the info terminal, you can't use the phone. It's not very convenient!
Yesterday I accidentally walked into this department. I was pleasantly surprised by the excellent service and the highest professionalism of the bank's employees.
If only it were possible not to put stars at all.The bank's employees can't really explain how it should be.They told me to come one day to get a document.And no wonder, the document is not ready.It will be ready in 3 days.The hotline cannot resolve the issue on the Internet banking account, attention, if you are not in the bank.The PPC is shorter
If you're in a hurry, don't stop by! A terrible bank, I hope it's only this branch! 30 years and a good rebranding has not given anything! The packaging is good, but the service is terrible! I will say about this department: something is always not working for those reasons, the staff barely moves, currency exchange can take 10-15 minutes, the check is on the draft!)