Hello!
I very rarely leave negative reviews, but interaction with this company caused some chagrin.
1. Information about the availability of doors and payment terms was provided by the company's manager incorrectly.
For example, I was not informed, the balance of the payment must be brought to the office and it cannot be transferred to the courier from the company.
And in the showroom they sold me the information that all the doors were available) based on this information, it was decided to take the doors from this company.
2. The installer. I won't leave a name.
Constantly postponed the arrival date for installation, did not pick up the phone. I had to constantly change my plans and adjust.
And also the quality of the door assembly and defects after installation, which were not indicated by the master when handing over the work and were noticed after.
The apartment had baseboards installed first, rather than doors. The installer saw it on the measurement. During the installation, the cost of trimming was announced to me. I agreed.
I attach a photo of how the skirting board is trimmed)
Good afternoon. Your doors were installed today. To say that they are super beautiful is to say nothing. The quality is super, everything works. The managers are polite, the installer did everything quickly and flawlessly. What can I say, it's better to just look at this beauty for yourself)
It was not possible to evaluate the quality of the doors....The desire has disappeared.I went to the company store on Promyshlennaya str., 23
The "consultant" answered all your questions in front of you, everything is written there.I thanked him for his "help" and left.
I ordered the doors, it was necessary urgently. It was done in 2 weeks, although it was a month under the contract. Special thanks to Alexander and Sergey for their professionalism, understanding and the opportunity to resolve any issue.
It's not the first time I've bought doors. this time, the choice fell on Granna and together with her, the manager in the salon recommended me also a skirting board in color - it's very cool. together with the hidden hinges and the magnetic lock, it all looks very decent. I will definitely come again and advise all my friends
The company is good. It's not the first time we've bought strong, reliable doors here. The staff is always good and will always prompt and help. We have been buying from this company for more than 10 years. Thank them for everything. We advise everyone
We turned to this store only because of the work by bank transfer, agreed on the departure of the measurer, because we did not want problems with installation and warranty. But the promised master arrived only 3 days later, then they waited for the door itself with the kit for about a week, while the departure of the master and installation is not included in the contract with this organization (why write on the website the provision of these services?). Before I received the door, the installation was agreed with the master, but at the agreed time, incomprehensible excuses began, then I did not have time, then the car broke down, and then with a broken car it was already necessary to go to Brest, his colleagues gave contact, agreed, removed the door themselves - so that it would be faster - and the master simply did not arrive, spun to the manager that we have an installation on the street (an interior door in the office, a factory building with heating and lighting of course).
When contacting the manager, they made it clear that we sold the door and accessories to you, and then figure it out for yourself, the masters do not work for them ....
Simply put, the service is disgusting, the manager communicates only in Viber, the masters are empty-mouthed - they do not want to work for money, I highly recommend not contacting this organization in order to don't get a negative experience similar to ours!!!!
I consider the purchase of doors successful. I applied here literally in the middle of October. I bought only three doors. It's good that I managed to decide on the choice quickly enough. The doors are fine
We ordered interior doors and portals to the apartment at 23 Promyshlennaya Street (new office) of the BelWoodDoors company, manager Alexander worked with us, the most polite and patient person with a good sense of humor and a competent, experienced approach to his work and clients, explained everything clearly, prompted and advised how to choose accessories (hinges, pens and their colors) so is the choice of canvases. The colors were ordered both non-standard and standard from their catalog, the company went to a meeting and painted several doors and portals in a non-standard color (dark). The doors were made exactly and precisely according to the terms agreed with Alexander, while he kept us informed of all events.
The order was brought and unloaded, brought to the apartment as carefully as possible, the driver contacted us before delivery and agreed on the exact time of delivery, so that we would not sit and wait.
Next, door installer Igor and his partner took up their business, who in two days installed all the doors and portals for a rating of 5+, polite, attentive, neat with good equipment and an approach to work "as for themselves", and this is in repair and not only expensive.
The doors, the manager, the installation of doors and the work of the company are very satisfied,
BelWoodDoors guys keep it up!!!
I bought doors here. In general, I liked the store. I chose it for a long time, because I liked a lot of models, and they all fit well into the budget. I can recommend a store.
A very good company, high-quality doors and accessories are just chic (to be honest, I did not know that we have such a thing in Belarus) Now I have doors at home like in the best houses in Europe)))
My husband and I have been buying doors here for the second time. Everything was fine the first time, now they haven't let me down again. The doors are of high quality, the dimensions match, everything is fine! Naturally, we recommend
My husband and I bought doors here in the second half of June. Well, what can I say: we chose quickly, looked among the classic options, without any newfangled inserts. The doors of the house look authentic
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Show business's response
Максим Лицоев
Level 3 Local Expert
March 2, 2024
Everything is fine! Black doors, enamel is ideal! I did not regret that I ordered it from Bellwooddors. Full customer support while the doors are being prepared. The manager called back at every stage of production, warned that they were a little late in terms of production, but it was not critical for me. The service and quality of the doors are better than you might expect.
A good selection of high-quality doors. Various options for materials and color.
Entrance doors, interior doors, concealed installation doors. You can also order a custom size.
A good choice of doors, the guy at the table just sits sullen, dissatisfied, seems to have an interesting life :) In general, I bought myself an invisible door, I advise everyone.
On the advice of a friend, I went here to buy interior doors. In the end, I chose among three options, but decided to take Lester's doors. They were brought no later than the designated time. I am satisfied
I do repairs at home, including changing interior doors. I came here just for the new doors. There is a lot of choice here, many different colors, many styles. When buying, I started from the budget and from the appearance. I bought the doors of the Inari model as a result. Thank you so much for the timely delivery! The doors look great, so I'm happy with the purchase. I definitely have no comments
Visually, everything is very beautiful, there are many samples. Just not a convenient location, but in principle, as in all similar stores with such a large number of copies.
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V
Vera
Level 6 Local Expert
November 11, 2023
The apartment was bought in a new building, a decent project, but the entrance doors are just torn off and thrown away. We bought Round doors with a custom-made color palette in a shop on Promyshlennaya Street. The store didn't have the right color, but we were shown samples. And locks and handles are clearly in the cabin.
The doors themselves are good, but the staff... Strange guys.... Basic things cannot be solved, prepayment for the goods is 100% ... delivery deadlines were violated ... but not critically, the manager warned about the inventory....
Opinion remains too, but this is their largest salon, with a large selection including exit doors. But it's a long way to go, there are a lot of places closer.
It feels like I'm asking you to sell me the doors. And these doors are very, very dear to them. The call center manager could not answer any technical questions, and she also did not express a desire to try to help. There is no way to give the phone number of the technical supervisor either. Having informed her that technical issues were beyond her competence, she said goodbye (
A terribly slow company, it feels like they are in no hurry, and they don't need money... according to their appearance, you owe them, but they are not ready to provide you with a high-quality service!
Very original doors, there are none like them anywhere, their production is in Minsk. They do it very well, the door covering is made with expensive paint in several layers. The staff is friendly and experienced, everything was told in detail... I recommend
The company offers not only interior doors, but also specialized ones (fire doors, for example). This is convenient when working as a developer and supplier.
I was looking at the doors to the apartment and the entrance. There are really interesting options, I picked up something. These doors will transform my apartment.