I am serviced in Private Banking by Meruert Zhumatayeva and Akmaral Dyusenova. In this department, there are multiple violations of the law, withholding of funds, unjustified illegal blocking of DBS with a refusal to explain the reasons, they do not respond to my letters, they draw a "notice of account closure", but they do not close the account, they force me to suffer, I cannot pay to transfer money to another country for treatment. I was given an ultimatum, which I refused to comply with, as a result of which, as promised, I was forced to close the account. They won't let me transfer to another department. They erase my address data from my personal account so that I cannot use the application. All over the world, such actions are criminalized, but here people are not afraid of anything at all. I hope the top management will read it and contact me. I am served by the people I mentioned at the beginning of the comment. They send me a compliance request in 5 minutes on my knee, where they make a mistake in the amount of 20 times. Yes, exactly 20 times. And they are not afraid of anyone or anything. I highly recommend avoiding this department. Don't go to Private, they won't get off you there. And they don't let me transfer either.
I can't get through to the number 2503020, on September 17, the notary made a request for an inheritance bill, there is still no answer, in 2 days it will be a month. I will inherit, close the account and transfer to another bank. This applies to the Bereke Bank on Alfarabi zh.k. Nurlytau.
Individuals have good cashback, but we would make more opportunities for legal entities.
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Anonymous review
July 13, 2023
A very reliable bank, especially during the January events, their ATMs could not be opened, they were immediately broken at the Caspian Sea, the branch on Mailina also burned down, and the ATM with the money is intact, so I put money not only on the card, but also on deposit at favorable interest rates, and I took a cash loan with much less interest than in others banks, for some time during the pandemic and the January events, it was difficult to pay, but it was in all second-tier banks, but even taking into account the unfavorable conditions, their branches worked, which greatly saved and supported the city, as during the pandemic and the January events, first of all, this bank! Now the trust is even more mature, as the bank has acquired the status of a quasi-public sector along with Otbasy Bank and took the second place in the rating again! This is my favorite and reliable bank!
I contacted your department at Nurly Tau, I was served by a manager named Maral Amangeldy (if I spell her last name correctly), I want to express my gratitude to her, she approached my problem very kindly and competently. Thanks a lot
Awful. Long. Incompetent. State services and duties cannot be paid in the Republic of Kazakhstan. They can't transfer money to the Centercredit Bank either-there is no contract... Why such a bank? If they do not work according to the RK. Wasting time on them.