I paid the loan through an ATM, the ATM accepted the money and disconnected, but did not give me the receipt. I contacted the call center and they said they would give me an answer within three days. For three days, no one called me, they didn't explain anything, I got through to the head bank, they said that I hadn't deposited enough money and I had to report the remaining amount that I confidently paid, all the operators assured me that I hadn't reported the full amount. As time passed, I was put on delay and assured that there was not enough money in my account. As a result, when I requested a video from an ATM of how I deposited money into an ATM for transfer to law enforcement agencies, they somehow found the missing amount within an hour and deposited it into my account. As a result, I closed the overdue loan and I do not know if they removed me from the overdue list or not. As a result, I entered the 7-day overdue list.
the most lame bank in Kazakhstan, made a card, deposited money that would be used on vacation in a year, so the bank's message came that since I hadn't used it for a long time, my account was being closed and the money was going to their bank.
A strange separation. You take the ticket, you're alone in the queue, the managers are not busy. We are sitting, waiting for something... Probably, the standards/ processes are like this.... 🤷♂️
I had to leave Talgar and I told the employee about it. I was at the Berek bank on Gogol / Kaldayakov : the queues are long, there is nowhere to sit. My question lasts for the second week, as the employee lost a copy of my ID and did not solve my issue with unlocking the mobile application and the card itself. And also when contacting the call center several times - I was given different information on my question, and so far my question has not been resolved. They ask you to come back and fill out all the documents again . Time , nerves . Effects. I hope and wait for the result
I was at the bank to open a card, as an individual. In addition, I needed to get advice to open an account as a legal entity. The service was fast, all my questions were answered. Everything is OK, thanks!
Disgusting! The most irresponsible bank in Kazakhstan. Payments are not processed for unknown reasons. The call center says different reasons all the time, apparently they come up with on the go.
I was at the bank on a difficult question, which I did not receive an answer from other banks. But at Bereke, the employee explained everything to me for a long time, competently, competently, explained, advised me how best to solve the problem. I was very pleasantly surprised. I liked the bank.
A foreign citizen, I wanted to open an account because the money is in rubles. An employee sent me to the migration service because my INN was not displayed in their system. It turns out that I didn't have to go, I spent the whole day, their system just wasn't updated, Thanks for the day spent, money in a taxi
Some kind of scammers. I sent the money, the money was returned, the commission was withdrawn 30,000 tenge. The amount of payment in the Russian Federation was 160,000 tenge.