There used to be a branch on Zheltoksan St., but it has closed. I had to come here, the consultants are adequate, they serve professionally, there are no problems at the checkout either, but there are a lot of people here, you will lose time waiting in line.
The line staff is not sufficiently trained, does not know the product line thoroughly and does not know how to properly explain them to customers. But this is also found in Russian and European banks. The general problem
A bank with a pedigree from Sberbank, took over the brand of the First Kazakh Bank and finally went under Qatar, is now rapidly gaining customers by setting maximum deposit rates (17%). The Gref school is having an effect…
The building is beautiful, the service is fast. The application is terrible, the card's work is terrible, it's hard in Russia, the visa doesn't work, the master of the painting, apparently the bank has global problems. I don't recommend it.
You should be judged. What kind of crazy bets do you have? Issued at a rate of 40%, without notifying about it. Just to formalize and deceive people. Think before you take out a loan from this bank.
I decided to issue a premium card - I changed my mind after the disgusting organization of the department's work. The queue for this type of card is not controlled by anyone, the waiting time is completely incomprehensible, the employee at the entrance could not even properly orient where to go / how much time it takes on average for 1 client and what waiting time). As a result, I spent 20 minutes of time, I couldn't become your client. Premium service, nothing to say :)
I like this Gothic-style building, you immediately feel like a knight in some kind of castle. It fits very nicely into the environment and stands out noticeably against the background of other buildings
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Zaitov Almat
Level 8 Local Expert
December 19, 2024
Good afternoon!
Convenient location if on foot and parking is not a big problem.
I personally like the bank itself.
The service is excellent.
When I remember this bank, I shudder so much. The cases that remain in memory: I paid the ESP and applied for help from the state during the covid, but the payment from the bank did not pass and the esp was returned to me a month later, as a result, I did not receive 42500. And another case, I transferred 50 thousand to another bank, but the money was never debited from the account. As a result, there was a large debt on the card and I was never told where it came from. After the proceedings and the time spent, I found out for myself what happened.
All the other banks combined didn't cause me as much inconvenience as this one.
After the sanctions, the bank is recovering confidently, cards can be used everywhere, only the application and ATMs are not very convenient, it is not convenient to pay for a loan at all