Completely not customer-oriented.
I hope so due to the change in the legislation of Kazakhstan and the expansion of the rights of a financial ombudsman. It will be possible to make the bank work as it should
An interesting place, I was in Astana on 05.2023, by the way, I came to unlock an account for my company, a branch of the St. Petersburg branch of the same name. Since the "string" of reviews has a limited number of characters, I will write a conclusion, I stay here, I consider this organization promising, this is my personal opinion at the current time, especially in the Caspian Sea I was bullied out of the blue, I thought to go to Khalik Bank, but it did not work out due to limited time. Let's wait and see!
The department is located on 2 floors. And it is not immediately clear where to go. Cashiers are young and not experienced. Fortunately, the senior cashier quickly and promptly resolved the issue.
The name was changed, but it looks like the employees are the same, you won't find the right specialist the first time. And parking remained the same, not convenient.
When I was a Sberbank, I was there. The service was normal. I have not been to Berek Bank anymore, but I hope that everything remains at the same level