Good store level! I saw everything myself ) a good consultant will explain everything as it should be and most importantly, he will fully deliver the order to the finish line! Full control). I highly recommend it!
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З
Змитр san
Level 10 Local Expert
November 20
Order doors from this company and you will regret it!
Nothing foreshadowed trouble, everything seems to be beautiful and correct, but this is only in the early stages.
- deadlines: they verbally promise that they will bring the doors earlier by a couple of weeks, in fact this is not the case at all.
- installation: problems arose with the installation - the installer who came with Sergey (the owner) later refused to put the doors, sent others
- installers: rare dishonest guys
- they patted the veneered door and hid this moment (they opened the boxes themselves). Moreover, they ruined an expensive table, and again hid this fact, to questions why this happened - the answer is like in kindergarten, it's not me, and the hut is not mine, although the table is new!
- owner: Sergey turned out to be the most dishonest person who is not responsible for the installers and does not want to bear responsibility in general, he adhered to the principle: I am not me, the hut is not mine, deal with the installers.
- installation: the cost of installation in fact turned out to be higher than agreed. The installation was not included in the contract, and the check for installation was not given.
- there is no responsibility and decency.
I recommend Bernini to buy doors: door prices 🔥, attitude to customers is respectful. But the first impression is deceptive.... Making an order is OK. Delivery is Ok. The most interesting thing began....🧐 One of the four installers agreed to install the doors...and 2 weeks, fed breakfast. The price for installation, by phone, was announced 120 rubles. The "X" day has arrived. When we arrived, we opened packages with boxes and door panels, and they were not milled for hinges and lock, the installation price increased, but even for the announced price, I refused, citing thick aluminum and lack of time... Okay. I recommended it and agreed with a colleague myself (this phone was on the list of door installers), upon arrival, the cost for installation increased - 300 rubles per door. Upon arrival at the office, it turned out that we were not the first.... I recommend buying doors in Bernini. Thank you for your cooperation.
The situation is similar to the previous comment: "door prices 🔥, the attitude towards customers is respectful. But the first impression is deceptive.... Making an order is OK. Delivery Is Ok. The most interesting thing has begun..." After payment and delivery, the fun begins. The installers are scheduled for two to three months in advance. If you are going to order, first arrange with the installation. Or look for an installer elsewhere, especially for installing hidden hinges!!!