Best Western Plus Oskemen
89 reviews
July 25
A new hotel.There is a large number of rooms, the rooms are spacious.good room layouts, good renovation, high-quality plumbing.breakfast is a buffet, quite varied and hearty.the service is at a good level.the staff is polite, friendly, sociable.Some of the staff are Indians who speak English.of all the hotels in Ust-Kamenogorsk, this is one of the best.
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June 27
The rooms are cozy, cleaning is done regularly, bottled water is supplied every day, the staff is friendly, the location is good (there are many shopping centers nearby, it is convenient to get to any part of the city). The breakfasts are good, but I advise you to go to another cafe for dinner. (Hindus cook, not everyone will like it, for lovers of spicy and sour)
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May 25
The hotel is wonderful. Convenient location. The rooms are clean and have everything you need.
The rating was lowered solely due to nuances related to the check-in and the behavior of the administrator, who met me and my colleague that day.
I will not go into details, if the manager is interested, I can provide detailed information.
Alas, the overall impression is formed by a combination of factors, and even a single person can ruin a lot.
In general, I don't want to say anything bad about the entire hotel staff, on the contrary, I am grateful to everyone!
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September 20
A nice, cozy, warm, clean hotel!
We always stay there if we come to Ust-Kamenogorsk.
Polite staff, good breakfasts, which is very important!
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October 21, 2023
I was pleasantly surprised, a new hotel, clean, tidy, excellent breakfasts!!! located in the center. Near shopping centers, a good restaurant. How the designer smiled :))) the carpet in the halls on the floors was not docked as it should be, but it should be noted that it was made to order with a national flavor ... However, this has nothing to do with maintenance. the hotel is great! I recommend.
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October 3
I always stay in good hotels, but I've never seen such filth.
The carpet at the entrance to the floor is dirty. In the rooms themselves, cleaning is apparently not done, so superficially, they clean up for visibility.
There is garbage on the carpet, pistachios, crumbs, hair.
The countertop is stained with sweet tea.
They did not track the presence of sugar.
Instead of a normal teaspoon, a disposable cheap plastic wand. On one tea glass, chipped. Dust was visible on the white tea pair.
There are traces of dried water droplets on the mirror in the shower room.
The sink is also covered in traces of dried water droplets and in something yellow.
There is a woman's hair on the toilet and the same yellow traces.
The door to the toilet is stained and stained with some kind of liquid.
I turned to the reception, at first they wanted to do a "quick cleaning in min. 10" as they explained to me.
After I explained to them that I had just arrived and was tired from the road. I need to rest, do my business.
I was given another room, one floor above.
At first glance, the situation in the second room seemed better. Spoiler alert- (No).
The battery is dusty, the countertop is greasy (you can see how they touched it with greasy fingers, there was no cleaning) the internal phone is also stained. Next, you will understand where this fat comes from.
On the same countertop, where there is a tea pair with a kettle, stained with sweet tea.
There were spots of unknown origin on the mirror near the beds 🥴
I called the reception again and asked them to wipe the countertop and mirror.
A girl came, started wiping and said that she was not wiping off. I wiped a greasy stain on the countertop with my finger in front of her. She continued to wipe.
Next, I wiped everything else and the mirror with the same cloth.
I noticed the rest by nightfall, I wanted to put the food in the empty refrigerator from the mini-bar, opening it, the aroma of smoked fish fell out on me. It became clear where the fat came from. The whole refrigerator was covered in fish oil inside and out.
I put the groceries on the windowsill. I no longer had the strength to ask for something and prove it.
The next day, there was a green bug above my bed, I eventually caught it and let it out the window.
I wanted to take the extra pillows that were in the closet. As a result, there is one pillow without a pillowcase and two bloodstains on it. The second one is just dirty streaks.
Then, every day after I left, a surface cleaning was carried out.
The general condition of the room leaves much to be desired. Repair for three.
The atmosphere in the lobby is pleasant.
In a local restaurant, the tables are poorly wiped. Small debris was seen on the floor near the table.
It's cold in the room, I was there from September 25th to 29th. After I asked the reception to adjust the temperature in the room, they brought me a small red heater.
The next day, after cleaning, they took him away, and I had to ask again. In the end, they left it to me, for all the remaining days.
The walls are thin, you can clearly hear the hotel guests having fun at the bar in the evening.
The hotel offers a buffet breakfast, everything is very sparse. There is almost no choice.
I didn't go to breakfast for the rest of the days.
In total, 145,000 tenge was spent for living in a dirty room for 4 nights, which is about 27,000 rubles.
The video is available, I can't share everything, as I appear in the frame.
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August 4
Nice hotel. The rooms are clean. It is conveniently located. Good sound insulation. The kitchen is good and delicious. The staff is polite.
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September 18
The room is cozy, but there is a problem... The light bulbs in the hallway of the room do not work. The lock handle to the bathroom was jammed, it was good that I was already outside. I would have stayed there and had to take out the door. The problem was solved quickly. The breakfast is great! The staff is polite and friendly. I would put 5, but there are small joints
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August 27
Great staff! All the disadvantages are in the manual. They can't organize a kitchen, they save on everything. The staff is dragging this hotel. I stopped because there are no places in other hotels. And it's always like that
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September 21, 2023
A good hotel, the rooms are cozy, large, comfortable. The dining area is in the center, the rooms are in a circle, the solution is not new, but cool. The staff is not all, but responsive, the breakfast was a little disappointing, no one was watching the remains of the food on offer, and as a result, by 9 o'clock there was nothing to take right, and no one was cooking the dishes.
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February 27
Great hotel. Nice rooms. Huge space in the lobby. Responsive staff. The hotel is quiet and comfortable. The location is great, there are many cafes nearby where you can eat.
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December 22, 2023
A good room, a buffet breakfast was included, quite good, coffee beans have a choice of dishes, the cook prepares scrambled eggs to order, the rooms are warm, TV, refrigerator, kettle, you need to take tenge with you, there is no way to pay with Russian cards
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October 5, 2023
We lived for a week while on a business trip... A fresh hotel with a very good interior and functional content. The rooms are quite a decent repair, good furniture, plumbing, etc. There is a gorgeous lobby on the ground floor! There are conference rooms, a gym, a restaurant. Buffet breakfast for "four". Without any special frills, but you won't stay hungry.
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November 26
A good hotel. In a good place. The city center. Nice rooms. Price and quality. Ideal for business trips.
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March 22
A very good hotel! But it's a good one , it doesn't pull for five yet. There is no outlet in the bathroom. The light in the room is not clear how it turns on and off. The keys in one place are lighting fixtures and in the other, it's really a quest. There are tea pairs - there are no spoons. There is tea - there is no sugar. Water without question is 1 liter, a nice bonus. The room is very clean. I don't know why there are towels, a toothbrush, soap, shampoo, but no slippers. The TV is big, branded, with Wi-Fi, but the channels are not working. The room is very cozy, there is an empty mini-bar refrigerator. Breakfast is included in the price, but unfortunately it is not very diverse, you will not stay hungry, but you will have a mediocre but delicious breakfast! Good price-quality ratio! There is Parking for cars, no extra charge. Overall, a very good hotel!
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December 8, 2023
The hotel is not bad enough in general, within the framework of Ust-Kamenogorsk you can even put 4+, the rooms are cozy, the bed is comfortable, the breakfasts are good. Of the cons: it's not new rooms anymore, it's better not to take people near the smoking room, they constantly go back and forth))), it's better to have dinner somewhere.
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December 8, 2023
A cozy hotel
These are not often found in the regions .
Modern hotel, normal size and room decoration, bathroom.
Set in the room : bathrobe, slippers, toothbrush
The breakfast is normal and delicious.
A great place
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November 10
Great hotel!!! The staff is very polite, the breakfasts are delicious. The rooms are great!
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September 20
A new modern hotel.Network standards are very felt.Great location
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August 9
An ambiguous impression, very much! The guest house is new, but the staff turnover is frantic, the breakfasts are good, but you have to ask for everything. You can live, but …
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October 28
A wonderful hotel!It is located in the very center.Clean, cozy.It feels like a big global network.I recommend it!
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June 20
The hotel is nice, clean, the staff is polite, the food is excellent.
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May 12
Terrible hotel!
The electronic lock of the room did not work.
I informed the reception, they said they would send a person. I didn't wait. I took my valuables and left for the whole day. He returned at night. They didn't fix it.
I called the man again, the administrator came, saw everything himself, left and decided nothing.
+ in addition, the shower tray is installed crookedly. The shower gel dispenser is empty in the shower.
The soap dispenser above the sink is full, but it doesn't work.
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March 8
The hotel is new, I've been here for the first time. Everything is fine, but for breakfast the assortment would be expanded and I apologize in the rooms the toilets are not comme il faut, the toilet seats are the cheapest and everything is loose, it would be corrected....
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September 24
A good hotel. It corresponds to the price. The breakfasts are delicious. The choice of breakfasts is not bad
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June 9
The service is suffering, but it's not four stars.
The breakfasts are quite good.
The rooms are fresh.
The staff is friendly.
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June 8
Great hotel, very beautiful, atmospheric, delicious cuisine!
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February 26, 2023
Nice cozy hotel. A very comfortable bed. The rooms are cozy, although not very large.
Unfortunately, there is a very small selection of dishes for breakfast and it turns out to be monotonous, I think with a long stay, this will become a "minus"
The staff is friendly and very polite.
MIR cards are not accepted, despite the uncertain promises when booking!
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November 3
The hotel itself was once quite good. Now the rooms are worn out, there is not much in the rooms, the service is 3/5, the breakfast has been the same for 2 years.
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June 10
A great hotel with a good breakfast and a convenient location
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December 2, 2023
Overall, the hotel left a strange impression. The rooms are normal. A good bed, furniture, but a cheap bathroom. Shelves for towels and faucets of penny value are falling apart. Nice white towels, but the cleanliness of the room left much to be desired. There is old food, hygiene items, and garbage under the chest of drawers. Although in order to remove it, it was only necessary to vacuum. Breakfast for 4 people.
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September 2
An ordinary unremarkable hotel. The rooms are tiny. There is no yard. It immediately rests on the street asphalt, which is full of holes and dust
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November 28
It's a terrible hotel. It is cold in the rooms, a nightclub is open at night under the hotel, as a result of which you will not be able to sleep peacefully.
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July 28
It's dirty, the breakfasts are not delicious, the only advantage is the location. The bed was changed 1 time per week of stay. Who does that at all
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September 17
The rooms themselves are pretty good, but the service and attitude to customers are at the level of Tarbagatai village
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April 15
A cozy, clean, modern hotel. The service is excellent, the staff is very polite.
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April 13
The hotel is excellent, friendly staff, delicious cuisine, good location .
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June 25
Rooms 10/10
Food 6/10
Service 8/10
Staff 8/10
Purity 10/10
Atmosphere 10/10
It was the first time
Breakfast for 1 time
It's better to eat somewhere
There are no toothbrushes in the rooms
I had to ask, they gave me 1
Although there were 2 of us..)
Overall 8/10
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March 7
A decent hotel. Friendly staff. Not a bad breakfast. Excellent location. New furniture.
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December 2, 2023
The hotel is new, everything is new and fresh. The staff is polite, the breakfast buffet is quite varied.
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June 14, 2023
A colleague chose the hotel himself, but I relied on our office. It turned out in vain, after the first night in another guest house, I moved here first thing in the morning. A great hotel. The lobby is large-scale, there is no other way to say it. A very beautiful view of the Atrium. The rooms are compact, but quite spacious. There is no sense of saving space.
The staff is courteous and really want to help with a comfortable stay.
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May 15, 2023
Very friendly staff, huge rooms and extremely convenient location make this place very successful. The interior layout is like in Turkish hotels - in a circle.
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December 29, 2023
The breakfasts are meager, even the coffee is only instant. The rooms are nice, new and clean. The reception staff does not have the necessary qualifications
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December 28, 2023
An interesting place for our city. A new 5-star hotel. The staff are foreigners. More than 100 rooms.
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December 2, 2023
Excellent hotel, delicious breakfasts, courteous staff, clean rooms
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August 3, 2023
Very tasty breakfasts!!! Beautiful, clean, comfortable. The staff is sensitive and responsive.
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May 5
A good hotel with European service, although the rooms are not up to those conditions.
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May 27, 2023
The hotel is normal. Only the staff does not speak the official language. And this is a huge disadvantage, because we are located in the Republic of Kazakhstan. I would like to recommend that more employees who speak the Kazakh language be recruited.
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April 7
A normal hotel. A good breakfast. A small parking lot.
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April 3
A good, convenient store. The staff is attentive.
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