Biblio.by
20 reviews
February 27
Good afternoon. I wanted to leave a review about the sellers. We placed an order in an online store, pickup from 93 Prytytsky Street. Due to the lack of goods in the store, the delivery of 2 similar goods (globes) was agreed with the manager for a choice. Upon arrival at the store, the dissatisfaction of the sellers began from the very beginning, when they and their children were choosing the items displayed in front of the cash register. The seller forbade the children to take anything. It is not clear here: why is the product displayed right in front of the cashier, in the public domain, if it is forbidden to touch it? And it's not entirely clear how you can choose a product that can additionally spin, glow, shake, etc. - this is exactly what a child should be interested in. Then the unpacking of the globes began: the goods were allowed to be viewed only in their hands and in the package, and our request to remove the package, at least for visual selection, and at most for inspection of the goods for defects, was refused with the words : " Where are you guys from? This is our first time..." GUYS?!? The seller is faced by people aged 35 and 40, firstly, secondly, there is no insubordination and competent communication at all, and thirdly, the buyer has the right and must inspect the goods completely. No one took off our packages - they took the simplest globe, because they wanted to leave as soon as possible. The purchase was forced in this store, because there was a universal gift certificate that was suitable for this store. Finally, the seller also tried to "prick"))
To summarize: I am writing this review, not to "dump" my negativity, but in order to reflect on the management and review the communication of my employees with customers, and the level of sales depends on it. When opening a business, it is unlikely that the owner is counting on such reviews and sales. Believe me, it's easier to go and overpay for the same product in another store than to receive such disrespectful treatment.
See original · Русский
January 7
I went to the bookstore a couple of times, everyone was friendly and pleasant, they answered politely and helped. But having entered today, I wanted to escape from there as soon as possible. I wanted to watch board games and pick up something interesting, because I didn't know what exactly I wanted, I thought I'd take a picture of what I liked and see at home what it was like, then come back for a suitable game. at first, I stood quietly and chose while the consultant was busy talking on the phone, then they came up to me and started asking "what do I need", well, they could help me choose, but when they started answering me, instead of recommendations, I received a complete "anti-advertisement" of the store.
"I don't think I'm going to like playing any of this. either the game is too cheap, so it won't be interesting, or the game is 6+." Although the age limit didn't matter to me, maybe the game is interesting and even 6+. but they insisted that they would have nothing for me and it would be better to look elsewhere, and they did not choose the words in the most correct way when describing the "disadvantages" of these games.
"if I were you, I wouldn't want to play this kind of game."
In the end, instead of consulting and helping, I didn't get the most pleasant impressions and I wanted to get out of there as soon as possible.
(initially, I didn't want to leave a negative review, because I repeat, very polite and friendly employees work there, but I saw similar comments about the fact that it is forbidden to shoot on camera, perhaps because I took pictures of the game and they wanted to get me out of the store sooner)
See original · Русский
2
September 11, 2024
It seems like a good store in terms of assortment, but the feeling that you are in the market does not leave for a second. As soon as you step over the threshold of the store with one foot, sellers immediately swoop in with a question about how to suggest something, but even after going inside, they just follow you on your heels, although it would be better at this time to ensure that there are price tags on the goods, which in 90% of cases are not there, if you want to ask for each pencil, pen, notebook, you want to guess...
See original · Русский
June 18, 2024
They called to confirm the receipt of the order at the store in the afternoon. I politely asked to cancel due to the fact that I'm leaving for a plane and I don't have time to pick it up. Yes, the date of receipt in the store was indicated when placing the order, but the exact time was not. I expected to pick up at least until 15h. Unfortunately, they didn't have time to bring it. The manager was rude on the phone, saying that I didn't think in advance 🤷🏻♀️ 🤯
See original · Русский
1
September 11, 2024
There is a phone in the physical store, but no one answers the calls. Disgusting service. A phone call saves me time, but the seller, as you can see, is not interested in the expectations of customers.
See original · Русский
1
December 27, 2023
Accidentally running into the store, I came out with a full package of gifts for the New Year! The store employs amazing women who know absolutely everything about each product. Thank you very much, I am now your regular customer.
See original · Русский
1
December 7, 2022
Very unpleasant managers work in the store at 93 Prytytsky Street. I was looking at the calendar for 2023. As soon as I took out my phone, they looked at me contemptuously and told me not to take pictures of anything. It turns out that this is forbidden. Although I was just searching the Internet for the inside of the calendar, since it was packed. It's strange that you can't just get a phone, I've never seen this anywhere. Somehow I wanted to leave right away. They followed him with the same contemptuous look. It's like I stole something. Don't set foot here anymore.
See original
11
March 30, 2024
Good assortment, reasonable prices, friendly sellers.
See original · Русский
1
December 8, 2024
Very expensive, useless assortment
See original · Русский
2
December 24, 2022
A gross violation of human rights! The employees decided that they were above the law of the country, forbidding them to take pictures of anything in the store. There are a lot of books around, let them read at their leisure and understand that printing them with a crossed-out camera is just a children's coloring book that has no legal force.
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6
2
March 19, 2022
I went into the store to ask if there was a book "Summer in a pioneer tie", in response there was a strange reaction from the store staff, they laughed literally, started fidgeting and offered to buy "Dunno". It was very strange. Probably neither my wife nor I will go there to buy books anymore. A strange reaction from people selling books.
See original
10
December 31, 2022
A wonderful store. Wonderful women work there. Now I try to buy comics and books only from them))
Happy New Year to you
See original · Русский
1
1
April 14, 2021
A great store with nice prices.
New books, books, creative goods, toys and souvenirs — the assortment was pleasantly surprised. I recommend it!
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3
1
April 24, 2022
A decent store with an excellent assortment, there is not enough loyalty for regular regular customers.
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1
2
February 6, 2024
I use it as a pick-up point. Comfortable
See original · Русский
1
March 27, 2023
Clean, beautiful, comfortable.
See original · Русск ий
1
April 25, 2022
The area is not large, but all the literature is selected with taste.
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1
2
August 6, 2022
There are shops with lower prices
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3
January 29, 2022
A lot of books, good staff
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3
2
October 21, 2021
Good assortment, affordable prices.
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3
2