Terrible service. The furniture was ordered in early November, and the contract specifies a deadline of 50 days. After 6 weeks, they started calling on their own, we were informed that the furniture was not ready yet, they would not be in time. After the expiration of the contract, a call was received with information that the furniture was defective, and a new batch would be made in 2 weeks. We were told by phone today that the furniture will be ready by the end of January, but it will be delivered from BREST to MINSK only in mid-February.
For moral damage, only free shipping is offered WITHOUT lifting to the floor. We are not talking about additional discounts. All this despite the fact that there was a full prepayment at the time of signing the contract.
I ordered furniture from a store in Stiklyovo. When ordering, they said that they had to wait a month. The contract specifies 60 days. 60 days have passed and no one has called. Until she called, no movement. When the cabinet was assembled, it turned out that the hinge holes in one wall were made lower than in the second. The handles for the cabinet came in a different color. We sent all the photos to the representative. They said to wait from 10 days to a month. A month later, I called, they said that the sidewall was already in the car. 2 more weeks have passed.... Disgusting staff work. No one answers for anything. Everyone absolutely does not care if they have a client or not.
I DO NOT RECOMMEND IT!!!!!
I would like to mention the excellent attitude towards customers. They came up with a request to choose a mattress, they told us everything right away, and gave us advice on how to choose the right one. When placing an order, everyone also kindly told us about the delivery time and answered any questions that might arise.
In May, I left an online application, the specialist called back and said that such furniture was not available, I had to wait 3 months, I agreed and left my data, waited conscientiously and calmly for 3 months, then called, but it turned out that the wall was either in stock, or it was not there, I called and talked for another half a month with a girl and she told me that the wall would be here tomorrow, but it turned out that she was confused and thought that she had not been talking to me all this time, but there was no contract and the wall was not made ... and it would be made only by the new year (this is again 3 months), other walls were offered in stock but they 2 times more expensive ... in short, it's a complete horror, I haven't encountered this yet, this is the first time I'm writing a review.
I bought a wall with armor at a good price. The seller called back to clarify the reservation, in general, the customer orientation in this store is 10.
But what head office marketing does is not clear. Finding a warehouse in a lake is a quest. Ya. Navigator will lead you to the wrong place, although you will specify the address that you were given.
The funny thing is that marketing says that their warehouse is on Yandex.Maps. But I still did not understand what voice query it is for by Yandex. And K found him. I had to call the storekeeper 2 times, and upon arrival, the storekeeper confirmed that people could not constantly find the warehouse, then they would stop by, then they would not get there, and that he had already said upstairs, but nothing had changed. I would put 1 star for the fact that they can't properly mark the warehouse on the maps. At least the QR code was printed so that it would immediately show the normal location
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Level 4 Local Expert
January 17
We ordered furniture for the Indiana children's room in August 2024 through a store in Bobruisk. At the moment, on January 17, 2025, there is still no cabinet, they say to wait another 4 months. Terrible production.
I've bought furniture from you several times. There is a very large selection, my eyes are running away! The consultants work clearly and harmoniously. They know the assortment well and where everything is in the hall. I was very pleased. I will also come and advise others!
In one word: "zabroshenka". The store is good, but in such an inaccessible place that I do not know who gets there if he does not go on purpose. The choice of tables at loyal prices is good.
We ordered a living room in BRW, but through an online store. The quality is excellent! And in this store, they ordered a separate door with glass in the closet. The service is good, they do not refuse help!
I would not advise anyone to order furniture in this place. We ordered a set of furniture "Oslo" on August 29. The order arrived in Minsk on February 17. 2 times we received a letter about the extension of the production dates in October and 11.11. but we still did not meet the agreed deadlines. When asked about compensation, they answered "all claims against the plant." Which is in Brest.
The kit lacked a specification on the number of parts and instructions.
We ordered the furniture on August 29, 2020 (dog No. 3543). We received 2 letters about the delay in production dates from 19.10 and 19.11. for 60 days. The furniture arrived at the warehouse on 02/17/2021!!!!!!!!!!!!!!!!!!!There is no question of any compensation, "all claims against the plant". Which is in Brest. I do not advise anyone to order furniture here!!!!!!
We ordered a slide for the hall and a wardrobe from this company.
The instructions in the kit are quite detailed, to everyone's surprise, they coped in the time indicated in the instructions.
There were no details in the kit, when contacting the company, they demanded to go back to the point and write a statement, attaching a barcode that should be on the box somewhere.
There were also no dowels included.
We ordered the furniture on December 15th. Today is February 17th and "no greetings, no reply." I called on February 13, when exactly 60 calendar days had passed according to the contract, they said: "December 15th was ordered, so February 15th is delivery ...". I'm sitting waiting for the call... Although, according to the contract, they should have been notified no later than 2 days before the expiration of the delivery period (60 calendar days).
They earned themselves a "great review".
There is also a fine dripping (Article 24 of the Law of the Republic of Belarus "On Consumer Rights Protection")
The prices are good, globo has one consultant for the whole room:( there is one cashier and therefore a queue for 15 people gathered on the day of discounts:( one consultant to calculate the drawing of furniture(I ordered the kitchen from them).