The whole impression was spoiled. We ordered sushi, the waiter did not specify the quantity and brought a large set for horses. We refused to pay, the waitress and the receptionist began to be rude and talk in raised tones, although we tried to apologize and settle the situation. I consider such rudeness towards visitors unacceptable and ask the management to conduct briefings on communicating with people
The impression of the institution has deteriorated very much. We ordered delivery at 22.45. As a result, the institution canceled the order, called the institution itself and then the order was abruptly accepted, the delivery time was 23.32- 23.47, at 01.30 we still do not have an order, what kind of attitude to customers. Either the courier has already left, or he has not yet arrived for the order, I, as a catering employee, do not understand this attitude!!!
Take action!!!
Even one star for this institution, luxury!
I do not recommend shawarma, I was there for the first time and I will not do it anymore - take care of your health...believe the comments that I did not attach importance to..-shawarma is made from a cradle, despite this, there is no taste of real shawarma .,the consequences were two hours later.,eat shawarma in proven places....
An institution where shawarma, tom yam, pilaf, kebab, pizza, sushi, pasta, etc. are prepared
Accordingly, you will grab at everything, nothing good will come of it)
One of the advantages is the price, portions.
Don't look for anything "legendary" Tom yam looks like a hodgepodge)
The service is disgusting, the service is terrible. We ordered rolls, but they fall apart, the fish does not chew, tasteless, there is almost no curd cheese, one cucumber, terribly sliced, different in thickness and size. The price does not match the quality at all.. I wouldn't even eat them for free anymore
It's very cold, the cocktails are not bad, but sushi is the disappointment of the year, one vinegar from the whole set, it's good if 30 grams of fish. The music is even difficult to give an adequate assessment, the service is not bad
02.03.2024 we ordered a barbecue at home.
It was delivered in 1.3 hours.
The kebab is warm, it smells good.
2.5 hours after using it, my wife got a stomach ache.
After another 30 minutes, my son threw up a barbecue.
I also got a stomach ache and the whole family took turns going to the toilet all night.
I've never been so sick.
I lay flat for 2 days.
NEVER!
NOT A FOOT!
BLACK FOX IS POISON!!!
And after 2 days of withdrawal, they called Black Fox and told us how everything was, to which they assured us that everything was delicious and fresh.
It's not them.
I give 5 stars the place is excellent
1. Responsive staff.
2. Fast serving of dishes.
3. Fast delivery.
4. The atmosphere of the establishment.
5. Excellent cuisine.
In general, everything was satisfied, so I advise everyone to continue in the same spirit.
Of the advantages, only the quality of the rolls, everything else is a solid minus. The service is simply zero, starting from table reservations and ending with waiting time, I do not recommend it.
The best place to stay here until morning! You can take a break from dancing on the sofas, sitting on which you are served by a very pleasant waitress.
And as for food and drinks, everything is on top, fast and clear.
As for the music, everything is also on the level, and you sing along and dance.
I advise everyone to come here on weekends.
The place is cool, we were in the summer of 2023, unfortunately we came late from the kitchen menu, not everything could be done, but still from what we could choose, there were many decent dishes and, as it turned out, very tasty. We did everything quickly and efficiently. The cocktails are also delicious and well decorated. I recommend it for this reason.
I often order sushi with home delivery. Always fresh and delicious, thank you. I recommend it to everyone.
I am writing a review on 08/27.23, I ordered a Philadelphia set, it was brought on time, but the taste and quality cannot be compared with what was before - they are not tasty, they fall apart, some kind of raw rice... It is a pity that everything has changed for the worse
Everything is on fire, I liked the live music, the service is at the click of my fingers! The food is very tasty! I'll tell you a secret that I'll come here more than once!!!
The most delicious sushi in the city. Always fresh and high-quality products. The staff is very pleasant. Convenient location in the city center. Pleasant atmosphere
Excellent summer restaurant-bar in the fresh air. In the bar on a summer evening, you can relax pleasantly, listening to modern, popular, foreign hits accompanied by a live accompaniment of a vertuous saxophonist. The restaurant-bar has good cuisine and courteous staff. If desired, you can order a hookah.
After 22:00, a nightclub opens inside the building, where you can continue a pleasant evening with active dancing to modern music, and a bar with a variety of drinks and cocktails is also open in the club until 5 am.
The only plus is the interior design. Everything else is solid cons: the food was cooked for a very long time, 1 hour 43 minutes (despite the fact that it was originally said that the rolls take a long time to cook - rice cooks for about an hour, but our order (pork ribs) will be ready much faster. We were still waiting for the order, and rolls were already being served to others), all the food was completely unsalted, the meat was not fried, the mushrooms were raw, the potatoes in a rustic way were just three boiled potatoes in a uniform (I lived in the village for many years, but they cooked potatoes for pigs, but not for people), the coffee was almost transparent, taste No, it's not. Don't set foot there anymore. I don't recommend it
I visited the institution, made an order for a sushi set "Rock" at 19:35, as a result of which an employee of the institution notified me about waiting around 35 minutes. At 21:10 the order has not been received yet. Incidents of this kind in this institution are not the first time. Please respond to this message and take appropriate measures.
I've been there a few times. I liked everything the first time, but then it was a complete disappointment! Firstly, they are openly deceived when the officer was told that there was no ordered weight (barbecue), the plate was silently taken away and after 10 minutes they brought twice as much! With some ridiculous excuses (they count the weight of raw meat!) And secondly, the taste of the same dishes is always different, this applies to everything and taste and roasting! Not another foot!
It's a very cool place!! Everything is delicious , the waiter knew everything , the service is fast ! Everything is insanely delicious and cheap!! Honest and pleasant music !
Cozy, comfortable at the expense of the terrace. The waiter's call is made by pressing a button on the table. The service was good, but it took a long time, although there were not many people. I would return to this place!
This is solely my opinion. The time spent on the veranda is not bad, good atmosphere, pleasant music, in a good place. But as for the basement, there is very little space, the music is so-so, it does not turn on. More likely for people between 18 and 25. Regarding the dishes, it's not bad, I liked it.
It's terrible , we were at the summer hall, ordered rolls, waited almost 2 hours! There were almost no people in the institution itself, they referred to the fact that one cook was in the kitchen, which is why it took so long. I'm sorry, but how is it possible, on a day off there is one cook in the kitchen, it's clear to a fool that on a day off people will order delivery, they will go into the bar itself, I understand that one person in the kitchen cannot physically cope, but where does the owner of the bar look in this case? It was also not a pleasant situation, my husband and I came first, made an order , after 10 minutes a couple came after us, a guy and a girl , made an order after us , they talked very nicely with some young man who was most likely from the management of this institution , judging by the communication they were friends. The discontent is that this couple began to show their indignation, what they have been waiting for for a long time, the result of the whole situation: the couple who came after us, they brought the order first than my husband and I, and why ?? Because these are friends of the bar administration?It 's not fair somehow !!!! We waited another 25 minutes for our order, after we delivered their order to that couple. Dear owners, put things in order already!!and first of all, start with yourself! Not a pleasant aftertaste remained from this situation . I give two stars only for the fact that the rolls were very tasty and a very nice guy was a waiter, whose name unfortunately I do not remember , but I remember his cool , curly hairstyle 😜
Great place! It doesn't even look good that we had to wait for the order for about an hour (we were warned about this in advance and we decided to wait ourselves) because the workload was decent, it didn't spoil the impression! The staff is polite, responsive, the atmosphere is calm, quiet, in the evening there was partially live music (column + violin playing), ordered salad and rolls-beyond praise! I will definitely come again if I'm in town!
It's just a horror, not a service! We placed an order on the website at 17:45!!!!!!!! For the delivery time 19:15-19:30. As a result, a specialist called us back (to confirm the order, which was not warned on the website after registration), at 19:10, the phone was not picked up. We called back ourselves, they replied that the kitchen was loaded and they could bring the order at 20:50!!! Delivery is at 19:15, and the order processing time is at 19:10-how is it at all??? We were unhappy, because the girl argued with us and clarified the relationship, agreed that they would deliver at 20:30. After 5 minutes, the guy called back, introduced himself as the administrator-Ilya, with the question: whether to deliver sushi to us at all, they will be able to bring them only at 20:50, they did not wait for apologies, comments on taking measures to improve the service as well. We agreed to delivery at 20:50, because both we and the children are hungry! As a result, the courier arrived at 21:52! The waiting time for sushi is 4 hours??? Seriously? No one from the administration is responsible for their words. Absolutely no customer orientation.
There is a good entourage, there are interesting meat sets on the menu, but half of the menu has a different set of pages, so you need to look at the site, shawarma for three, well, only adalia is available for hookah
I would like to write about the Barbecue. I took food there twice. The first time I come there, the girls from the Black Fox staff were sitting on bar stools and vaping into the room. The second time I ordered a shawarma marked without tomatoes, I repeated it several times. As a result, there are tomatoes there. The conclusion of the administration does not care about the work of employees and their visitors.
Basement, there is little space, poorly working hoods in the kitchen (clothes are soaked with the smell of catering).
The staff is young, the waitresses are not fully guided by the menu, but everyone is polite.
The food is delicious and satisfying.
The waiting time for dishes on site is 20-30 minutes.
Delivery works worse. We placed an order, the website indicates that the delivery time is 1-1.5 hours. An hour and a half later, they called us, apologizing for not seeing our order. They offered to wait another hour. After that, they called back and said that the order could not be delivered because the kitchen had run out of some components for hot and fried sushi.
The contingent is diverse, cheerful, the music is dancing, cool. But a small dance floor.
I'm changing my grade from 5 to 2.
Since Tural left. Everything went in one place... Drunk guards. Youngsters on the gang. Stupid cooks and waiters..... That's all that can be waiting for you there.... They do not respond to comments. They don't carry a complaint book.
Orders are prepared disgustingly and for a long time, which is terrible...
It's better to go to cotton wool in the city.... And it's better to spend time in other places. (((((((
We made an order at 00:39 , called the number and said that the courier was coming , apparently he had not reached 6:06 already , I put 1 star , and so I would put 0
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1
Максим
Level 7 Local Expert
January 17, 2023
It was 14.01, we are not guided in the city, we went at random.
We waited for salad and soup for 50 minutes, pasta for 1 hour and 15 minutes. (The waiter said 20-30 minutes). The restaurant (letnik) was with almost a full landing, so they asked about the waiting time for food.
The tuna salad is delicious, the rest of the dishes are mediocre. Next time, we will study the place we are going to more closely.
Firstly, the main bartender Karina behaves rudely in dealing with customers, such communication is not acceptable. We ordered a blue loguna cocktail 1 was according to the recipe, 2 the cocktail was redone 2 times and 2 times it was either too bitter, or too sweet that there was no alcohol. This situation with cocktails was not the first time, the complaint dated June 28 was previously redone 5 times. There was also talk that we would not write a complaint in response to a free cocktail, which would not be counted in the receipt. The receipt listed the cocktail as an apology and the cocktail that was redone. I think that such service is not acceptable. I will not advise this place as a place where you can sit and relax, you can spend your nerves here.
The service is good, but the kitchen is just awful and unsanitary. We ordered a dish and it was cooked for more than an hour, no one warned us about it. So not only was it cooked for a long time, so no one washed the lettuce leaves, they were put together with the ground.