Unfortunately our stay in this hotel was unpleasant. The level of cleanliness, the sanitary norms, food, and the attitude of the staff are not appropriate at all for the price segment of this hotel. The most shocking part was that we found the pieces of excrements on the shower watering can. It's an absolute nonsense for five-star hotel, it's impossible to encounter such cases in 3-star hotels. It's completely against all sanitary norms. Yet the administrators didn't even apologize for this incident. They didn't offer any compensation, gift, or verbal apology, they only changed watering can – that's all. Moving on, I would definitely say a lot about the canteen. The food choice for breakfast barely changes from day to day – this is not what one may expect from the hotel which is claiming that it's five-stars. A great portion of food during breakfasts is inedible. Some food looks terrible, especially cold cuts – it seems that it lies in the buffet for weeks untouched. If the administration is reading this review I will give you a hint: In a five-star hotel guests should be pleased with the appearance of dishes and the variety of food options. Another fact about the canteen is that no staff member cares about the stray cats(these are not the pets, they live on the streets, they don't live in the hotel) which can freely walk among tables, sit on the seats, piss in the corners(there was no reaction from the staff after we mentioned it). Catering and animals must never be combined because the latter leads to the spread of bacteria and diseases. But again – no one cares, even the other guests seem not to understand the hazard from stray animals which are allowed to enter the canteen. Cooks and waiters wear dirty clothes and wipe their hands on clothes, it's as well against sanitary norms and it just looks unpleasant. Apart from that, it seems that no staff members knows about the importance of manners and politeness. Guests expect to be welcomed, they expect to see good attitude towards them. However, in this place staff rarely greets you, they barely know how to smile. But why would they do that if they even don't care about shit in the shower...

Татьяна Калмыкова

Level 7 Local Expert

A good hotel for a quiet and relaxing stay. The service is at the highest level. The sea is just wonderful. Pierce is just a fairy tale. Very convenient entrance to the sea from the Pier, for those who can swim, for others from the shore. The rooms in the hotel are not large but cozy. The spa center on the ground floor is good. There is a lot of alcohol, including imported ones. Cocktails make just fire. 🔥 The bartenders are top notch!!! The food is good, the only thing I would like is more seafood. And so there is everything for every taste. The desserts are very tasty.There is an Ala Kart restaurant for those who have been resting for more than 14 days. But honestly, the food in it is almost like in an ordinary restaurant. It was possible to surprise with something. The only thing that happens on the pier is in a beautiful atmosphere and the service is good. There is no animation as such, but there are workshops where you can make souvenirs and take them home. In the evening, music plays on the pier. Once there was a concentration of a Latin American group. I really liked it. The hotel is on the second line, but you don't need to cross the public road. To the sea 3 min. By the way, there is also a bar and a restaurant on the pier where you can have lunch. There is a swimming pool in the hotel, but honestly we went there once to take a picture, although it is good. It's just that the sea is a fairy tale, we were there. There is a market and shops behind the hotel. Bus stop. You can go to Alanya by yourself. The price is 35 liras , it takes 25 minutes to drive . In general, if you want a quiet, relaxing holiday, you are here😊

See original · Русский

Светлана Кузьмина

Level 11 Local Expert

In general, everything is good- the food is super (although some dishes were from previous dinners), the staff is excellent, but the deluxe is a little short. (N-r, the hair dryer is terrible, 1 shower cap for 2, it doesn't seem to be old, but it's time to fix a lot of things - it was annoying ...))).. it is not pleasant to dine when the guests are in too revealing "bikinis" (or what should I call these rags?))) With everything sticking out of them, running around with plates is disgusting... Well, it's not "deluxe"...boring.. there is practically no entertainment, especially for children, nothing at all ... The territory is smaller than it seems in the photo))) And - sooo slippery path along the hull! I "fell over" several times...

See original · Русский