Boulevard
Open until 11:00 PM
Minsk, Babrujskaja Street, 6
Address
Contacts
Phone number not specified
Business hours
Open until 11:00 PM
Directions
Ploshcha Lienina
360 m
Awtavakzal Centralny
100 m
2 reviews
July 3
02/24/2024 I bought a pair of men's shoes in this store.
05/26/2024 When contacting the shoe return store under the legal guarantee specified in the law "On Consumer Protection" (Article 20) for 2 years, I was faced with tactless, unprofessional, incompetent behavior of absolutely all employees. A shoe salesman, a commodity expert, a secretary and a director.
The deadline for reviewing my application was overdue. I did not receive any notification from the store at the same time.
09.06.2024 The warranty was refused by commodity expert V. only on the basis of a visual inspection (based on a photo of the shoe) and its independent conclusions.
My subsequent appeal by the store's management was ignored.
Confirmation of the refusal was transmitted orally by the Director through the secretary.
In this situation, I turned to the expert organization of the consumer society of Minsk to conduct a paid examination of shoes.
06/20/2024 The examination confirmed the factory /production defect of the shoes.
In such a case, the Seller is obliged to return to the Buyer the amount paid for the shoes and reimburse the amount paid by the Buyer for the examination. The money must be paid by the Seller immediately after the Buyer's request or within 7 (seven) calendar days (paragraph 2, Article 25 of the Law "On Consumer Protection).
06/27/2024 With the conclusion of the examination, a payment receipt and a receipt confirming the purchase of shoes, I turned to the store. After reviewing my application, the deputy. The head of the A. M. I was given an affirmative answer about the refund. Due to the fact that there was no necessary amount to be reimbursed in the store (according to the deputy. the deadline for the refund of the amount is calculated from the date of return and will be 7 (seven) calendar days.
06/27/2024 I handed over documents to the store (expert opinion, payment receipts) and a pair of shoes for return. As evidenced by the entry in the book of complaints and suggestions No. 11 dated 06/27/2024.
03.07.2024 The money for the shoes and for the examination carried out was returned by the Seller in full.
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4
July 16
This is the second time I have come across absolutely unethical behavior of consultants when they consider it possible to look into my dressing room without warning and demand. I understand that they want to know if I need help, etc., but is it really impossible to ask about it without pulling back the curtain.
Although I liked the dress that I tried on, but the mood and overall impression of the service was spoiled. I'd rather buy it somewhere else.
See original · Русский
1