BrDistribution
22 reviews
February 11
I really liked the service. When I applied, they called me right away, clarified all the points. The manager who worked with me was very patient and helped me arrange all the cabinets correctly, even helped me decide on the equipment. I read here that managers sometimes disappear after payment. That's not true, or I was very lucky to have a manager. Mine was always in touch, and after the measurements, the project changed slightly, and I immediately offered an alternative. In general, I am very pleased.
They were assembled carefully, the delivery was on time. The assembly guys are very careful, they cleaned everything up after themselves, advised with furniture in the bathroom. In general, BRUMF are excellent specialists in their field
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1
October 17, 2024
Good afternoon, dear compatriots. Before ordering a kitchen from BRAMF, please think very carefully...
now in order.
I made a pre-order for the kitchen 2.65 * 3.70, at the end of July, having agreed that the countertop should be made of stone and the facade of the panels should be corrugated. I was assured that by the time of the order (and this is September), these options will be available to them. I paid 50% of the prepayment of 900,000 tenge. (Not cheap at all)
In August, the manager called me and asked me to pay another 50% in advance, supposedly to close the plan. We are all human beings, I went to meet you
The end of September, we are negotiating the final project, and it has begun... The dimensions are not as I need, but as convenient for them, they do not have the same fittings that I asked them to put on vertical cabinets (if you want to buy it yourself). Countertops are not made of stone.
The delivery is indicated on the same date, arrived in fact a week later.
Now the assembly is scheduled for tomorrow, and I can't find the ends, at what time and who... The manager doesn't care anymore, as I understand it
Therefore, weigh the PROS and cons...
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9
March 19
The most terrible company was ordered from them because they promised to install it in 10 days. The manager was very kind and wrote every two hours until he received payment. As a result, there are a lot of disadvantages: 1)they don't do it under the ceiling, although we have discussed this 2)they don't do it without handles, although this was also discussed. They suggested push open. Well, I've accepted it 3)the shipment was a few days later. 4)the collector came even later 5) the bottle bottle came broken, we brewed it ourselves, of course, the view was not the same 6) there was no attachment for the dryer 7) the collector did not assemble correctly, then we could not get through to him for several days to fix it 8) the gap between the oven and the cabinet door was reluctant to get in touch all this time after several days of unsuccessful The call manager who initially worked with us disappeared altogether. I regretted a lot of nerves, time, and money so much that I contacted this company. I don't recommend it to anyone. It would have been better if I had ordered from the locals, even if I had waited 2 months, but everything would have been as it should be and the price would not have been more expensive.
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2
April 5
The most terrible company. The manager was in touch before the payment, when I asked her to contact me completely. Why did I ask you to get involved, you ask me? Because it's just a mess. We decorated the kitchen, everything is like clockwork. Everyone is so polite, they write every day asking how I'm doing, they brought me to the order, they paid, and then it started. The kitchen was brought in, and they began to assemble, but there were no assembly instructions in any of the cabinets. Next, there are not enough details, okay, we bought them ourselves, the edges on some cabinets are not glued, well, there were not enough adhesives, in some places the edges are burned, okay, I thought Allah is with them, it doesn't happen to anyone, but I was finished off by a 20cm cabinet, the opening does not fit. I wrote them a whatsapp and instagram about However, about the lack of screws, after installation, we had to send and send a caron with a cabinet that was replaced. The logistics department wrote that it was sent today, March 7th, 2025. As a result, a month has passed and there is no caron. She started calling, my phone number was blacklisted, she started writing a WhatsApp message where they were gently talking to me, ignoring me, then she wrote on Instagram. Finally, the logistics department answered and asked me to call the head of soma.to the Karaganda city warehouse and arrange for the shipment of my parts. But it turns out that I find out that zav.The warehouse employee quit due to non-payment of their salaries, then the warehouses are closed, the owner changed the locks until Bramf LLP pays them the rent.The warehouse manager didn't know what to do, so he told his simple employee to answer calls on his behalf and tell me lies about tomorrow and after tomorrow. Next, I realize that I'm being led by the nose, I found the phone number of the supervisor, and then the most interesting thing is, the supervisor is zero 0, I write silence on WhatsApp, I ignore the call. I'm tired of all this, because I'm disabled and I don't have any extra money, I don't leave such things "I'll be waiting." I took it and wrote a consumer rights complaint through IT, attached screenshots of the correspondence, and that's it. Always take screenshots, save, download all the documents that you signed with an electronic key. So that you can prove it. Don't order from other cities, I understand it's better to order from your city where you live. I wish you all good luck and it's better to look for reviews about the company where you want to order your furniture. I wrote the truth about the company on Instagram, but the company deletes my comments.
See original · Русский
January 27
I do not advise ordering kitchens from them, they call and write to you every 2 hours before payment, and disappear after payment.
They don't have time for the assembly and blame you because you allegedly didn't respond to their message, although they write themselves at the end of the working day when the next day is already their day off.
After the measurement, new parts are added for an additional fee, which the previous manager did not even warn about, the only answer to the question is why, well, you did not ask yourself.
The assembly was postponed by as much as 8 days, and we specially took tickets for the day of assembly. Now you have to buy new ones, the old tickets were non-refundable, they don't care that you are working, they reply that these are your problems, you need to respond to their messages on time, and they respond to your messages with a delay of several days.
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6
March 26
I want to thank the company for the excellent service! I was pleasantly surprised by the professionalism of the staff and the quality of the kitchen set. Everything was done on time, and even more than we expected.I am very pleased with the purchase! I recommend it to everyone!
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1
January 28
I really regret that I did not read the reviews here. I fell for Instagram. I ordered the kitchen on December 11, and they promised delivery on December 27. As a result, on January 20, it turns out that they do not have the facades that I ordered. Others suggested it. Now they are delaying delivery again, despite the fact that they charge that they produce and deliver very quickly. The logistics department doesn't get in touch, the manager apologizes and that's all. Complete disappointment already. It is still unknown what kind of cuisine they will bring. Think very carefully before ordering furniture from them!!!
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5
March 19
Do not order from this company! I bought the Instagram ad.The manager immediately got in touch. .He 's so good at persuading . they pay 100% immediately.As soon as the money falls to them, they disappear! And it started as soon as I got through to them, they demand an additional payment for the parts that you did not order, then your facades were lost during delivery, when they were found with grief in half, the designer did not competently design the kitchen model, now the doors do not open!!!! A kitchen without two doors! They don't get in touch!
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2
April 4
You write to them, they will write to you every minute until you are registered, and then you will write to them and they will ignore. In the city of Atyrau, they either don't have a measurer or they don't have a collector. If you pay and want to remove something, then know that you will return the money after recalculation through nerves and generally when. Do not pay until the furniture is delivered and installed. If you have already paid for the furniture, then I sympathize with you. I paid for the furniture myself on 01/26/2025, they still haven't assembled it for me. Promises are fed and fed.
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1
December 23, 2024
Never, ever order anything from them. The service is disgusting, the managers are incompetent. At first, some conditions are announced, then it turns out that they do not work on such conditions. I couldn't get the money back, so I had to take what they gave me. If I lived in Almaty, I would have argued with them and gone to court. But there is no such possibility. They drank blood and nerves on that word. So before you order something, think a hundred times.
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6
January 3
I agree with the reviews written below, they are dragging their feet with deadlines, 1,500 orders have been collected and they are now being fed breakfast, it has been more than a month, the same situation has been with the refund, it is better to invite a detailer, he will take measurements for you, make pictures in 3D format, you will go to the cutting, bring it, then hire a furniture assembler and everything about everything will take you 4-5 days without nerves and you will save time. Use the life hack!!!
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4
February 12
I ordered a kitchen for my mom as a gift for the new year in Bramf, she is very pleased.Delivered on time, assembled.We are very satisfied with the cuisine, and we want to update ours in the future . The quality is excellent for the price
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2
March 21
I thank the Bramf company for the manufacture and installation of the kitchen, the wishes are taken into account.
The deadlines were slightly shifted, not critical, the kitchen was worth the expectations.
I wish you prosperity and grateful customers!
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1
February 1
I do not recommend this company!!! At first they are always in touch, then they disappear after payment. The manager made an unsuccessful project that turned out to be a lot of work for us. Then you'll be blamed! For one detail, all the money will be sucked out. They do their work very slowly and late. In ng, they were sitting without a kitchen because of their mistake..
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3
March 13
Everything is very bad, especially with the logistics service. I ordered the kitchen on December 31, it is still not fully assembled, although it is already March 13, the parts are being delivered in pieces, messages are not being answered, the crown has not yet been installed
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2
January 30
Now they are in the Brusilovsky area. If you can put minus stars, then they are MINUS 1000!!! They're lying! We did it from October to December. We carried it for a month, and collected the same amount! If nerves are expensive, don't mess with it!
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3
September 12, 2024
Before contacting this company, read the reviews and not the ones they write on their website or on Instagram, but just write bad reviews. Take your time and read it, because then it will be too late, Full of go, you will not see such a disgusting attitude towards you, and for your own money, they will spoil your repair, as designers are terribly stupid, and I make the grossest mistakes in the project, the collectors will demand additional payment from you,
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4
October 22, 2024
Terrible company. The kitchen has been delivered for 3 months. In parts. I have to return the money 50 thousand I have been waiting for a month. The children do not fit, the fasteners are missing. The managers are incompetent. In general, I do not recommend it
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5
February 5
Hello. I ordered the kitchen. I paid in full. December 2024. It's already February 2025, I can't get through, and WhatsApp isn't responding. Now I don't even know what to do?((
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2
April 4
Good afternoon!!Bramf furniture company!!! They 've already renamed themselves !! We got the money and the furniture wasn 't made for me !! Deception in its purest form !!
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1
April 8, 2024
Before the arrival of the measurer, they say one amount, after measuring the amount increases by a third with the same dimensions, you get a million excuses about complicating the order. If you simplify it to the level of buying from a flea market, then you will get the amount that was originally agreed upon. But what happens, it happens...obviously not what you want, for not 900,000, but only 600,000 for 4 meters of kitchen.
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2
October 7, 2023
The material of the kitchen is pretty good, but the kitchen cost a lot for 10 cabinets, a small kitchen came out at 540000 tenge. The collector is an amateur, late and the attitude to customers is average. I can't get through to the company. The collector messed up and did not come to correct his erroneous work.🤦
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4