Brand store Vegas
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Business hours
Closed until 10:00 AM
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Administracyja Savieckaga rajona
249 m
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14 reviews
October 28, 2023
13.08.2023 Contract No. 018925 Ordered 2 beds with assembly at home by craftsmen (adult and for a child) in the Vegas shopping center "Mandarin Plaza" Gomel. We made an advance payment, according to the verbal assurances of the sales specialist I.S. By the middle, the order will be completed within a month (30 days) Although after reading the contract and seeing 51 working days in it, I clarified with the seller, to which they repeatedly gave an answer- we carry out orders quickly, 30 days will be ready or even faster…
In fact, after 30 days of silence on the part of the store, the bed began to manifest itself only after the wife's calls to the manager and far from 30 and not 51, but 60 days after the conclusion of the contract. Three days before the end of the contract, the spouse called AGAIN, and only after that the manager called back and notified that the beds would not arrive on time, but approximately with a delay of a week and offered to assemble 2 beds for free, after thinking we agreed to this compromise, since under the contract at that moment we could refuse the order altogether and demand back the prepayment. The manager said that she would coordinate this moment with the management and call back!!! No call was received and as a result, with a delay under the contract of 9 working days, beds appeared on the horizon with the free assembly of only one bed!!! Having clearly calculated that by law we can demand a penalty for a delay of 0.5% of the prepayment, the company reduced it to a free assembly of one bed, just in the amount it almost came out that way.
Impressions from working with this store:
1) I personally think and am sure that many will agree with me that the purchase should be fun. In this case, we got "pleasure" from living with the family, trusting the promises of a store employee and fulfilling contractual obligations to the company, for more than two months on the floor, as we freed up space in the apartment for the planned beds (a child on an inflatable mattress for whom a fun adventure to sleep on such a mattress as in a hike while waiting for his bed turned into torment every night creak when turning over or moving in a dream). I will also note the complete lack of awareness about the state of affairs with the execution of the order, only after our initiative and calls we learned something.
I advise you when choosing in this store to take into account the moment that it is not worth waiting for beds at the promised time by sellers, from the word at all, but to perceive their arrival as a surprise, then maybe you will be able to experience that wonderful feeling of buying a new thing !!!
2) Upon delivery of the beds themselves, the assembly masters called back clearly, we arrived on time, the beds were assembled and set up quickly, polite and correct, the nuance in the configuration was honestly voiced, the issue was promptly resolved (on the same day) for which we thank them very much.
3) The beds are very beautiful, comfortable, massive, the mattress was taken for a baby bed, I really liked it.
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1
April 5
Good products, polite sellers
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March 12, 2024
The impression of the store is good, the consultant is "in the subject". I was buying a beauty pillow. But it is advisable to offer at least paper towels under your head when you "try on" a pillow for yourself.
See original · Русский