I really want to give a lower rating, but not to the clinic itself, as it is liked, but to specific specialists whose qualifications and level of professionalism raise big questions. I would really like to send a complaint to the Ministry of Health, as there is such an opportunity, to Zoya Viktorovna Osipuk, a neurologist. But at the moment, there is no desire to spend your energy on solving this problem. Zoya Viktorovna allowed herself unethical statements about the patient, which demonstrated her low level of both general culture and professional level. This doctor, apparently, does not consider it his duty to conduct an examination, analyze the contents of the MRI disk, conduct a patient survey in order to clarify the diagnosis. I did it (as if with a favor) only after a request-demand. At the same time, she accompanied the entire reception with unprofessional statements. She prescribed standard recommendations, which have been followed for a long time, but no longer give sufficient effect, since the dynamics of the disease is negative, as was said. I made mistakes in the conclusion (I understand, I was in a hurry, there are a lot of patients). But, I do not understand why this specialist works in a regional-level polyclinic. The impression is disgusting, after a couple of days an exacerbation occurred, which another specialist helped to stop. Although it could have been avoided if Zoya Viktorovna had taken her duties with more responsibility.
The clinic is beautiful, it has 10 stars, Zoya Viktorovna has 0. It will be on her conscience and this attitude will definitely return like a boomerang.
It is impossible to make an appointment! You wait on the phone for your turn for half an hour, then an employee picks you up - you can't hear well and hangs up! So several times! Even after making an appointment, you have to sit in line for two hours, after standing in line at the reception to get a ticket! Is it really impossible to set up work if you are recording for a specific time?? Either they take their own people in line , and you wait like a fool...
Of course, the queues are very long, but the reception is working quickly. We visited a neurosurgeon, the doctor is a highly qualified professional, and besides, he is very pleasant to communicate with. I've chewed it up to the smallest detail.
I am very outraged by the staff who work at the reception. The situation is as follows. Today, on 06/27/2024, I arrived at the clinic with my mother, since today she has been hospitalized in the hospital for surgery. She had a referral in her hands, which indicated that she needed to be at a doctor's appointment by 10.00 am today. We arrived earlier, took the ticket and waited for our turn. After our turn came to the reception desk at window No. 4, my mother provided a referral and a passport to an employee who worked at this workplace. After that, the woman gave us a ticket to see a doctor at 12:50, my mother had a question why it was so late, to which she was answered that the doctor starts the appointment at 12:00, and that in general my mother had to call the clinic and clarify what time the appointment with the surgeon begins. I was shocked by the tone and face with which this was said to us. It turns out that the clinic switched to daylight saving time, of course, I'm sorry, but how were we supposed to know that. She also threw her passport almost in her face. This is no good at all, I understand that there are a lot of people and everyone with their own questions, but who gives the staff the right to behave like this!!! I work with clients myself and I'm not always in the mood, I feel bad, etc., but this does not give me the right to behave like this with patients. People don't come to the resort, club or bar to hang out! My mother is already very worried about the operation, and here is such an attitude. As a result, after all this outrage, we clarified in this woman in which office the management of the polyclinic is located, to which we received a blunt answer from the category of why do you need it?, if they ask, it means you need it. After all this, we went outside, sat down on a bench and literally 10-15 minutes later my mother got a call from the clinic and asked to contact the reception department for registration. It's not over this time. When I came to the emergency department, it turned out that my mother was not on the list. She was even more upset. The woman who registers patients called the surgery department where my mother will be lying, the surgeon came out to us, took my mother for an examination. In a conversation with my mother, it turned out that the surgeon was already aware that my mother had allegedly caused a scandal, after presenting an appointment ticket to him at 12.50, he himself was in mild shock. In general, it's a nightmare. From the beginning, learn to behave normally with each other, otherwise they only say that people are so used to complaining now and are always not happy with everything. It turns out that everything is beautiful only on TV, but in life it is a complete nightmare. And about the scandal, I'll say this. If my mother had really arranged it, she would have known not only the entire polyclinic and hospital, but also the city administration.
I haven't been to this institution for several years.
I was pleasantly surprised by the renovation of the building, the new service system at the reception (very convenient).
The reception went well, everything was on time.
The doctor listened attentively, and after the examination gave comprehensive recommendations for further follow-up.
Yes, I forgot to say that I checked my eyesight, they did OCT.
In the clinic itself, everything is done as comfortably and efficiently as possible to speed up the queue movement process. Thank you.
But the politeness of some employees leaves much to be desired. This is a factor that management will definitely not affect. It comes from a person.
I have been seeing Irina Vladimirovna for almost a year.She is a very attentive and competent specialist.I am very grateful to her for her consultations and appointments.It was she who sent me to a consultation on the installation of a pacemaker, where they decided to install it.
Doctors, as doctors, the patient is an object for them, not a person. But the registry is something: to receive a ticket pre-ordered for a certain date and time, you need to stand in an electronic queue for at least an hour. At the same time, there are 6 windows and everything seems to work. Backfill question: what's the matter? A month ago I was on call at the endoprosthetics commission at the head. Prosecutor's Office LLP,. The exact time was not appointed, in the Kobrin CRH they said that the reception was from 12:00 to 16:00. I arrived at the reception at 12:50, I received a ticket to the doctor in the 416 office only at 14:00, the reception time is at 15:00. In fact, I got to the doctor's Office only at 18:30, literally for 3-4 minutes, during which the doctor looked at my tests, did not say anything definite about prosthetics, but only sent me to a nephrologist for a consultation, whether I had contraindications to prosthetics. Having passed the tests again, passed the ultrasound and received a referral from a therapist in the Kobrin CRH, I again visited the polyclinic of the Brest Design Bureau. Again, the queue at the registry, then the reception of the nephrologist, though without delay. As expected, the nephrologist found no contraindications to endoprosthetics. Now I need to get back to the Prosecutor, who still has a disk with my fresh snapshot. But it was not there: there is no record for him at all on the hospital's website, or by phone to the registry, either for November or December 2023, and it is not known when the record will be made. I wrote an e-mail to the BOKB with a request to assign me the date and time of the Prosecutor's appointment, because it is he who decides the timing of the endoprosthetics. But alas, time is passing, and there is no answer to my appeal. So my score is still a deuce.
It is not possible to make an appointment by phone, wait for half an hour, and then a beep, what kind of attitude is this, how to check the duration of calls?
Well, I'll tell you this. I haven't been here for like 4 years, but the fact that everything has changed here is yes. Now it's nice to come in and wait for your turn, everything according to coupons is something doctors are the same super. I recommend the redoubt especially to the neurologist, he is the best. If there's something wrong with his back or something else, it's for him. Cleanliness is on the level. And everything is great anyway. Honestly, there are not enough films about medicine, the same interns would come in . Time would fly by more unnoticeably than just sitting. The waiting time, of course, as always, was huge and remained so. I didn't like the fact that many payers have the same time, it's kaa in general. It's not normal.
I would like to thank Viktor Vasilyevich, an ophthalmologist. We contacted him twice, and he took my daughter and me to the reception very quickly. An excellent specialist, a pleasant person. We are grateful.
The nightmarish work of the registry, you arrive 1.5 hours earlier, take a ticket, but alas, 6 windows work only in the morning, only 2 work at 10 o'clock and you will not get to the doctor's office by the appointed time. And if this is an ultrasound at the hospital itself, then alas, they do not bring the card to the office at all, because they simply do not know what and where it is. Coupons are called in an unclear order, but clearly not in turn. I put a star only for qualified doctors and cosmetic repairs. Because of such grief, the registrars had to travel twice, this type of ultrasound is done only from 12 to 13, and a separate penalty is imposed for not bringing the card in advance. Disgusting!
Thanks only to the doctor for taking it without a medical card.
only for the work of the registry and junior staff
, there are no other words DISGUSTING, I was recorded at 12.30 for ultrasound, I arrive at 11.40 and stand at the registry until 13.30!!! in order to inform you for some reason that I have come. Out of 6 windows, 2-3 work, they were rude, they were rude in the department, called a liar, like it's impossible to spend so much time at the registry. The review concerns the organization of the work of the registry and junior staff who bark at people, apparently due to lack of education.
Excellent doctors, the registry works like clockwork. Online appointment with doctors and an appointment on the minute. An angiosurgeon with extensive experience.
The specialists are good and friendly) there is an entrance for the disabled, a pharmacy. It's always clean. The tests are done quickly. The quality of service is excellent.
I have a hernia, I had a consultation with a neurosurgeon, so he was illiterate could not even tell my diagnosis correctly, decided not to insert the disk into the computer's system tray, only "read" everything written there according to Novomed's discharge.
The best cardiologists in the country. In Minsk, Luninets and Mogilev, they could not do an ECG correctly. 201 specialist office 216 you may have saved me from the army
I HIGHLY RECOMMEND IT!!! We turned to the traumatologist Klimov (we are from the Kobrin district), he did not understand and sent us back to the district hospital. Although the doctor of the REGIONAL POLYCLINIC (hospital) should be aware that such operations are not allowed in the district! A person cannot lead a full-fledged lifestyle because of his incompetence!!! --- 1 star!!!
In the morning, 30 people gather at the register, 4 windows are open. This is something, and there are no options. Everything is slow and sad. By the time of the doctor's appointment, we are standing at the reception desk. I don't know what can be changed. Maybe it's the same everywhere (I haven't been to clinics for a long time). But it's frustrating. Self-employed doctors are very smart. Parking problems, but the clinic is not to blame for this.
An excellent healthcare institution, especially on the 2nd floor there is a cardiological dispensary registered with me, and recently it became known that the city authorities decided to optimize medicine and the cardiodispanser will be eliminated! When asked where the patients who are registered in it are distributed, they answer that the polyclinic is in the district. There is no cardiologist in our polyclinic 6 and it is not yet clear who will be watching them. The cardiology dispensary employs professionals in their field, many have worked abroad and have extensive work experience
She is not a Brest resident herself. But I came to this clinic more than once. The last time I went with my son. He needed to get an eye doctor's consultation. The specialists are all qualified and know their business. And there are queues, as in all polyclinics of our republic. Moreover, this is a regional policy. People come here from all over the Brest region, as well as Brest residents themselves. The most important thing for you is patience and health. I would like to thank ophthalmologist Yulia Mikhailovna Yurashevich for her professionalism and understanding.
The last time was about 15 years ago. Arriving at the reception on 25.01, I was, to put it mildly, pleasantly surprised. Excellent repair, the registrars work with a bang. But there is still one big disadvantage - there is no online appointment.
I was in pulmonology, it was fine. Novik was treated by an allergist, an excellent doctor, a professional in his field, as well as a good person!
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SpitFire
Level 19 Local Expert
January 25, 2024
I was very surprised. Good service. The repair in the entire clinic is the most gorgeous. At the reception, the queue of 30 people dispersed in 5 minutes. Well done!
The clinic has become very convenient for the patient
The patient's call to the registry will be sent by the coupon number ( electronic ) It's like in a bank.
The staff is responsive, if necessary, they will tell you there are no complaints
Excellent cardiology department. Caring junior staff. Highly qualified doctors. By the way, you can take tests in the department itself, the main thing is to have a referral from the doctor of their clinic. They always do an ECG before taking it. On the ground floor there is an electronic queue, pharmacy,WS.
After the establishment of an electronic queue and repairs, it became much better and prettier. Very good specialists are working. Which is very encouraging. You can take paid tests at an affordable price and find out the results as soon as possible.
A neat, well-maintained place with qualified, pleasant staff! Queue... it is always a queue, but the time schedule is strictly observed, consultations are high-quality and understandable, offices and waiting areas are equipped! And in general, everything is excellent, thank you very much!!!! But it's better not to get sick-good health to everyone!
If you need to take blood tests, for example, you don't have to look for a better place. The price is more profitable than any laboratory. You won't regret going.
It's difficult to get through, they set a timer,
I don't know for whom You will wait for your time, as they promise and do not answer, they work in bad faith
I ate twice for half an hour to get through to the operator myself from the area for a disabled person of the group to get just to make an appointment with a doctor is difficult and as soon as they wait for the beeps in the handset they either reset or do not answer and then they reset anyway where the administration of the polyclinic looks at it's a shame such an attitude towards a disabled person
The service is well organized. There are no questions about the organization. It is inconvenient for the visually impaired to get to the fourth floor. I need an escort. The toilets sometimes stink.