The earned points under the BAT club program should have been issued in the form of certificates, as a result, nothing was issued, and sales representatives boldly pay with a bundle of certificates in Euroopt, I do not think that they are given a salary with certificates. I don't know how they work in other regions, but that's exactly how they work in Lida.
I was disappointed with the attitude of the representative of the Company for the BAT club program. Certificates for earned points were handed over a week before their expiration date, which of course was not warned. The certificates could not be used. Their validity period is six months. Is it really difficult to warn that their validity period is ending? Unfortunately, the representative did not find a better answer to this question, how to say, "and how did I know, what was given to me at the office, I gave it to you." No apologies for the awkward situation, nothing like that. "What questions do you have for me? When I handed them over, were they still active? That's it. " BAT has always been a model of customer orientation and service for me. Apparently times have changed